Phone.com Communicator Tips for the Visually Impaired

keyboard shortcuts

 

At Phone.com, we have a phone that is not a phone. Let me explain.

Our Communicator softphone lets you make and receive calls from any laptop or desktop computer connected to the Internet. No need for an office desk phone plugged into the wall.

We have many customers who use Communicator with their Phone.com service, and just the other day, one of our California-based service agents was on the line with a customer, walking him through his account setup and how to use Communicator. Our agent Darren realized in the course of discussion that the customer he was helping was blind.

Those who are visually impaired often use screen readers to navigate web-based applications. A screen reader uses text-to-speech (TTS) technology to translate on-screen information about menus, icons, action buttons and so on into audible cues that users can act on. And most screen readers rely on keyboard commands, rather than mouse actions, to perform tasks.

Which brings us back to Communicator. Darren had a list of keyboard shortcuts handy that our customer could use to make and manage calls without a mouse, and we thought we’d share them here!

 

Communicator Shortcuts

Action   Keyboard Shortcut
To get to menu optionsPress ALT+ direction
Navigating through optionsClick TAB to navigate through options, and the Spacebar key to select an option.
Make a callDial number + ENTR
Transfer a callerCTRL + T, then type in the extension number and press ENTR to complete transfer
Place a caller on holdCTRL + H
Mute yourselfCTRL + M
End a callCTRL + E
Redial the last numberCTRL + R
Quit CommunicatorCTRL + Q

 

Have you tried Phone.com Communicator? If so, we’d love to hear whether you’ve used our keyboard shortcuts.