Category: 2014

Press Room

Social Media Monitoring On A Budget

February 2014 is devoted to social media customer service on the International Customer Management Institute (ICMI) blog.  Jeremy Watkin, Director of Customer Service at Phone.com, weighed

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Reflections From PTC’14

I recently had the privilege of attending and speaking at the Pacific Telecommunications Council 2014 (PTC’14) in Honolulu, Hawaii.  I know– it’s a hard job,

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