Phone.com University – How to Change Your Outbound Caller ID Name and Number

When was the last time that you answered a call on your cell phone that showed up as Unknown on the caller ID? If you’re like most people, then you like to know who is calling you so you can respond appropriately.

As a business owner at Phone.com, we have two great features that allow you to set your desired caller ID number and name within your account settings. Before we dive into setting this up, I would like to clarify two important facts:

  • The caller ID name can only be set for a United States local number on your account.
  • We publish your caller ID name information to the National Caller ID Name database once every 24 hours. However, it may take up to 30 days for the name you entered to reflect on all phone systems.

Now that we know those two important pieces of information, let’s walk through setting both of these options on your account.

Setting Your Outbound Caller ID Name

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your desired United States local number.
  3. Locate the Caller ID Name section and select the checkbox to Publish this number in the National Caller ID Name database.
  4. Enter your desired name in the Name to Display field (15 characters max).
  5. Select either Business or Personal as the type for how you will be using this number.
  6. Select Save Changes.

name

Setting Your Outbound Caller ID Number

Your caller ID number is specific to the extension/device that you are placing an outbound call from on your account. Each extension/device can have their own Phone.com number selected as the caller ID.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Outbound Calls section and select your desired Phone.com number in the Caller ID to use selection.
  4. Select Save Changes.

number

You are now all set to start making outbound calls using your Phone.com number and business name! See you next Monday for some more Phone.com knowledge.