Phone.com University – Getting Notifications for Voicemails via Email or Text Message

Need to be notified of voicemails when you’re out of the office? With voicemail notifications, you can have a notification of your voicemail sent to you via email or text message that you can listen to while on the road.

Voicemail notifications are enabled on an extension-by-extension basis. Let’s walk through how to enable this setting on your account. 

Enabling Voicemail Notifications for Email

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Voicemail Notification Settings section.
  4. Select the checkbox for Send an email notification to
  5. Enter the email addresses you want notifications sent to. Multiple emails can be listed and separated by commas.
  6. Select Save Changes.

email

Email notifications will attach an audio copy of the voicemail that can be listened to directly from the email.

Enabling Voicemail Notifications for SMS Text Messages

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Voicemail Notifications Settings section.
  4. Select the checkbox for Send a text message (SMS) notification.
  5. Enter your cell phone number
  6. Select Save Changes.

sms

That covers setting up notifications for voicemail, see you next Monday for some more Phone.com knowledge!