Phone.com University – Setting Schedule Exceptions for Holidays and Meetings

Schedule exceptions are an easy and efficient way to account for holidays, meetings, or other engagements that are outside of your normal business schedule hours. 

We recently updated schedule exceptions to make them even easier to manage! You can now choose a specific holiday from a list and immediately add it as an exception. 

Let’s walk through how to set schedule exceptions on your account for holidays and custom date ranges. 

Note: This guide assumes that you have already created a schedule on your account. If you haven’t yet, see our guide for creating a schedule.

Setting a Holiday Exception

  1. Mouse over Configure and select Manage Schedules.
  2. Select Edit for your chosen schedule.
  3. Select Yes in the Holidays and Date Ranges section.
  4. Select the Add a Holiday tab.
  5. Select your holiday in the Holiday drop-down box.
  6. Select Add.
  7. Select Save Changes.

holiday

Setting a Custom Date Range Exception

  1. Mouse over Configure and select Manage Schedules.
  2. Select Edit for your chosen schedule.
  3. Select Yes in the Holidays and Date Ranges section.
  4. Select Add a Date Range.
  5. Specify the Start Date and End Date for your exception.
  6. Select Add.
  7. In the Date Range/Holiday List, slide the two gray blocks between the hours you want your schedule exception applied for.
  8. Select Save Changes.

dateexception

The example above will set an exception to our schedule between 12pm and 3pm on September 9th, 2014.

Now that your schedule exceptions are added, they will automatically activate once the date arrives. 

That’s it for today, see you next Monday for some more Phone.com knowledge!