American Family Crisis Ministry: Helping Families Get Back on Their Feet

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Phone.com customer American Family Crisis Ministry is a faith-based organization in Pennsylvania that helps families in dire straits recover and move on.

“We receive calls from families who have nowhere else to turn for help,” says Bruce Norton, Chairman for the non-profit. “With Phone.com, we are able to route those calls directly to the people who are best able to help.”

In addition to helping callers with immediate financial needs, American Family Crisis Ministry volunteers, who range from money experts to personal and spiritual counsellors, then direct families to government and other partner agencies that can offer longterm help with personal skills, training or job opportunities.

Norton says that Phone.com services support their organization’s success in clear, measurable ways:

Flexible Call Routing

Not only can American Family Crisis Ministry route callers easily to volunteers who can help them, but our call-handling settings will scale as the ministry does. “As we grow,” says Norton, “we’ll rely on geographical routing, so someone who needs help can get it from a volunteer who is local to them.”

Accessibility and Privacy

Norton also loves the Phone.com mobile app because it lets him take calls wherever he is. “I can use my personal phone to call someone in need without disclosing my phone number. They see our organization’s main number on caller ID, which allows them to trust the person on the other end of the phone while preserving my privacy.

Deflecting Robocalls

Norton says volunteers have their phone lines set up to filter out telemarketers who are autodialing. These settings have completely eliminated the robocalls that would distract volunteers from their work.

Saving Time and Money

American Family Crisis Ministry has saved tens of thousands of dollars over the years using Phone.com. But Norton says that working with our Customer Service agents has also saved him time.

“When we were with another carrier, I knew that if I had a problem, it would take a day of my time to resolve issues with their agents. The Phone.com folks go out of their way to help—they are genuinely focused on finding solutions to help me and they are efficient.”