While we never enjoy losing a customer to our competition, it happens from time to time. In this case, Ben Borenstein of Prime Electric Inc is a customer that I had spent a great deal of time with over the years. Much to my delight, he recently called to say he was returning to Phone.com. As Ben and I worked to restore his account, we spoke about some of the reasons he chose to return. He was so kind to share in detail why he selected us over our competition. Customer Service Ben states that “Phone.com has one of (if
