Caller ID Routing
You have two phones—your home based business phone line and your personal cell phone. But, you only want to provide others with one general number. When non-clients call your line, they are routed to your Menu. When your actual clients dial your Phone.com™ number, a rule directs them to your business line or if you cannot answer, to your business voicemail. When your children call from their cell phones, their numbers are recognized through the system and their calls are routed to your personal cell phone, no matter what time it may be.
With Caller ID Routing, you have the option to route incoming calls received from a contact stored in your Phone.com™ Virtual Office Address Book to a specific destination such as your cell phone, a custom recording, a menu, or anything else you prefer! Route individual contacts or whole groups. Find more simple examples below:
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Mom calls your Phone.com™ Virtual Office number and is forwarded to a recording that says, “Thanks for calling, Mom. You’re very special to me. Please stay on the line while Phone.com tries to connect to my cell phone.” Then, Phone.com forwards her call directly to your cell phone.
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Teammates from soccer call the main Toll-free Team Line to find out about practice. Because you have a Group set up to recognize all the players on the team and their personal phone numbers, when they call, they are routed to the separate updated recording informing them of any changes to practice.
