Call Handling Rules
Call Handling Rules provide for advanced scheduling options for Phone.com™ Virtual Office numbers, including extensions, menus and queues.
Using the Call Handling Rules, you can route incoming calls to a single destination or different destinations based on the day and time the call is received. It’s all up to you!
For example, a call received between 8am – 5pm would be sent to your cell phone, but a call received after 5pm and before 8am will be sent to a voicemail box. But, if mom calls she will be sent to your cell phone no matter the time of day.
Using your pre-built schedules, Call Handling Rules make advanced routing easy!
Choose your call type:
Select how the calls should be handled:
Call Types
- All Calls routes every caller to your Phone.com™ Virtual Office number directly to the option(s) you have chosen.
- Received from a Contact routes calls from numbers stored in your Phone.com™ Virtual OfficeAddress Book. For more information on Caller ID Routing, please click here.
- Received during Schedule takes a pre-made schedule into consideration when routing calls.
Call Handling Options
- Forward Call sends your caller to single or multiple outside phone numbers or extensions.
- Leave Voicemail allows your caller to leave a message.
- Goto Queue puts your caller in line to be answered by one of your many queue members for assistance.
- Goto Menu gives your caller numeric options to get them where they need to go.
- Dial-by-name Directory lets callers dial the first or last name of the party they are trying to reach using their keypad
- Play Recording provides your caller with the opportunity to listen to one of your pre-made greetings.
- Disconnect sends your caller into the dark abyss, or well, simply disconnects them from the line.
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