You must have an iPhone extension enabled with your Phone.com account prior to login. The login details will not be the same that you use when logging into your main Phone.com account. Please contact our customer support for more instruction on adding an iPhone extension to your account.
This is an option should function properly. Please note that due to various restrictions with International providers, we cannot guarantee full functionality. International calling must be enabled on your Phone.com account and you must select the "Callback Mode" option found in the app settings.
I do not see why it will not work.
The Mobile Office Android app is configured to handle one extension at any given time. You can however, login with different extensions. You will need the Phone.com phone number, extension number and extension password to successfully log in.
The modification can be made from within your account control panel on the Extensions page. Or, you can always contact our 24/7 Customer Support for additional assistance.
Yes. Though you must log into the Phone.com mobile app after switching sim cards (you may need to log out first in the app). This will automatically authenticate the new sim card’s mobile number. At that point you are ready to make calls.
If you are running into problems making Mobile Office calls using the Phone.com Android app, be sure to go into the settings for the app and enable the option for "callback mode".
You can set this up in your control panel on the web. In your call handling rules, in the forwarding options, there is a drop down labeled "Caller ID to show me" with the options "caller's id" or "called number" that you can set.
You can also set an advanced option that will say using text to speech any verbal hint that you select to tell you who the call is from and to help you decide how to respond. For instance you can say "Sales", "Accounting", "Business A" and what not to identify from which extension or number that call was made. By adding screening to that you can also decide if to take the call by pressing 1 or ignore it.
Yes. You can dial from the Android dialer an extension number and as long as the dialing is done via the Phone.com caller ID it will dial that extension. You can also dial from the App, click the "Place a call" link and enter the extension you want to reach (in both cases all extensions must be part of your Phone.com account).
Phone.com Mobile Office currently (June 2010) works only with the Android operating system. iPhone, Blackberry (RIM) and other platforms will be available later in the year.
When you make a call using the Phone.com Mobile Office app, you use your mobile minutes.
Your Phone.com minutes will also be used based on the Phone.com plan you have.
You can enter a text message and send out to any mobile number just like you would from your regular chat / SMS function on your phone but the caller ID shown to the called party would be your chosen Phone.com phone number and NOT the cell phone number.
You may also view the chat history from your inbox.
Note: if you transfer your number to Phone.com it may take a few days before you will be able to receive SMS on this number.
Perhaps the most exciting feature of the Phone.com Mobile Office is that it gives you the ability to place calls using your Phone.com number. You have several options to place an outbound call:
* Click your phone’s physical “call” button (the green button) and choose Phone.com
* Click “place a call” from the Phone.com app
* If you choose to, the Phone.com app can actually intercept all outgoing calls and redirect them through your Phone.com account! Just check the “outgoing calls” checkbox from the app’s settings menu.
If you have more than one Phone.com number, you can even change it from the app’s settings menu, or to change it on a call-by-call basis, tap-and-hold the call button from the Phone.com dial-pad.
* You can set your mobile phone so that ALL your outbound calls will be attempted to be completed using your Phone.com Mobile Office dialer. This means the caller ID shown to the party you are trying to call will be that of your Phone.com’s number.
* You can Set the Caller ID your party will see: if you have more than one phone.com number in your account you can choose which one to show when you make a call (you can change this between each call)
Your inbox contains all of your incoming voicemails and faxes, just like on the web. Click a voicemail or fax to listen to the voicemail, view the fax, or to return the call.
You can also delete a message, download it to a separate file, or block that number.
Once the app is downloaded, to log in, you will simply need to enter your
- Phone.com phone number,
- Extension number (use 500 if you have Virtual Office or Home Phone accounts) and
- PIN (your extension voicemail password).
Note: If you haven’t used this phone before with Phone.com Mobile Office, we will automate a call to your phone, and ask that you enter a security code. You will only have to do this once.
- Listen to and manage your voicemail (it’s great when combined with our best of class voicemail transcription service)
- View received faxes
- Show your extension’s call logs (calls history)
- Block calls from unwanted or unidentified numbers
- Make calls from your Phone.com number (the party you call will see your Phone.com number caller ID and NOT your cell phone number).
- Send and receive SMS
Note: You will need an account with phone.com in order to use this app. Sign up using your computer from our website:
