FAQ Topics
What to know before signing up
4. Why should I use Phone.com Home Phone Service?
5. How does Phone.com Home Phone Service work?
6. What do I need to use Phone.com Home Phone Service?
8. What type of internet service will I need to use the Phone.com Home Phone?
1. What is VoIP?
VoIP, or Voice over Internet Protocol, is a technology that enables you to make and receive phone calls through the Internet. Voice is converted into packets of data, sent out over the Internet through a broadband connection, and reassembled at the other end of the line. Phone.com Home Phone Service provides an adapter box (called ATA) that enables its customers to make VoIP calls using a standard telephone. Learn more by clicking here.
2. Why should I use VoIP?
VoIP phone services offer at significant cost savings all the familiar capabilities and features, such as local and nationwide calling, call forwarding, call waiting, and caller ID. These features, which typically cost extra with traditional landline telephone services, are free with most VoIP phone service offerings.
VoIP also enables a new breed of features that provide unprecedented control and convenience. For example, you can set your preferences for features such as call forwarding and listen to voicemail online. You also have the flexibility to choose one or more virtual numbers that point to your primary number. These numbers are a great way to provide friends, family, or customers with a local number to call you.
Of course one of the driving reasons that VoIP is being adopted so quickly is that it significantly lowers the cost of traditional phone service with affordable, flat rate calling plans that feature unlimited local and domestic long distance, as well as competitive International rates.
3. What is broadband?
Broadband is a high-speed Internet connection that operates through a cable or DSL modem. To use Phone.com Home Phone Service you must have broadband. This helps ensure high-quality audio on all of your calls. Because your call is converted into data packets that travel the Internet, the faster the Internet connection, the more quickly and efficiently your call will arrive at its destination.
It is important to note that not all high-speed Internet services use broadband. As a rule of thumb, you probably have a broadband connection if you’re getting speeds of 256Kb/s or better.
4. Why should I use Phone.com Home Phone Service?
Phone.com offers you many benefits, including:
- High-quality phone service at prices significantly lower than traditional phone services
- Great International rates.
- Free advanced features such as voicemail, call waiting, caller ID, and three-way calling. Learn more.
- Free phone adapter that is easy to set up
- Online account management portal allows you to manage preferences, view your bill, and listen to voicemail
- No annual contract
- You can keep your existing phone number
- Take your adapter box with you when you travel to make and receive calls from anywhere you have a broadband internet connection
5. How does Phone.com Home Phone Service work?
Phone.com uses a technology called VoIP, or Voice over Internet Protocol, which enables you to make and receive phone calls through the Internet. Phone.com provides an adapter that you plug in between your Phone (any standard phone) and cable or DSL modem — allowing you to place and receive calls in the same way you do today. Just pick up the phone and dial the ten digit number (or International number) of the person you wish to call. They don’t need anything on their end to talk to you.
The Phone.com adapter comes with an installation guide to help you through the set up process, which will take between five and ten minutes.
6. What do I need to use Phone.com Home Phone Service?
To use the Phone.com Home Phone Service, you’ll need high speed internet, access to your modem or router and an analog telephone.
7. How do I sign up?
To sign up, please visit the Home Phone Service page by clicking here. Or, feel free to call our customer support.
8. What type of internet service will I need to use the Phone.com Home Phone?
To ensure high quality service, we recommend that you use broadband internet. We do not recommend using Satellite internet as some issues with this may include packet loss, jitters, latency and limited bandwidth, which we cannot guarantee will work properly.