FAQ Topics
Using your Phone.com Home Phone Service
- How can I talk on my home phone and be online at the same time?
- How do I make phone calls with Phone.com Home Phone Service?
- How can I dial 911 with Phone.com Home Phone Service?
- How many advanced features are offered with your Home Phone Service?
- Can I connect a fax to the ATA?
- How can I change my Outbound Caller ID?
- How can I use multiple phones with my Home Phone Service?
- What options can I change within my Home Phone online account management?
- How can I enable International Calling?
-How do I access my voicemail?
- Do I have the ability to block specific phone numbers?
- How do I forward my calls directly to my voicemail?
- How do I enable Call Forwarding?
- Is there a time frame on a phone call I make through my Phone.com service?
- Where do I login to my account to access my settings?
- I’m having trouble dialing out using my adapter. What could be the reason?
Can I talk on my home phone and be online at the same time?
Absolutely. Our network is designed to be ultra efficient. As long as you have a broadband Internet connection, you can work on the computer and talk on the phone without experiencing any degradation of service.
How do I make phone calls with Phone.com Home Phone Service?
Once your adapter is installed, you simply pick up your telephone and dial. For domestic calls, you must dial the full ten digit number, you should lead all domestic calls with the digit “1″. It’s important to understand the relies on your broadband Internet connection. If there is a power outage or your broadband service is interrupted for any reason, your Phone.com Home Phone Service will not work. But, if this does happen, the ability to forward all calls to an alternate destination (such as your cellular phone) is available.
Is dialing 911 the same with Phone.com Home Phone Service?
There are also some important differences when dialing 911 on your Phone.com Home Phone Service. You must activate your 911 service! Users are required to register the home address of their service so that they can be located in the event of an emergency. If the physical location of your adapter is not accurate or not on record, emergency services will not be able to locate you if you are unable to speak your address or are disconnected.
If you move your adapter to another location, you must call customer service at 1.800.998-7087 or use the online account management portal to update the physical location on record.
As noted above, 911 service may be disrupted by power outages or outages of your broadband internet service. We urge you to review the “Emergency Services – 911 Dialing” section in the Phone.com Terms of Service agreement for more information about 911 Dialing.
Can I call anyone I want?
Yes. You can dial any ten digit or International phone number. Phone.com’s Home Phone Service Unlimited calling plans include unlimited calling across the U.S. and Canada. Competitive International rates apply to all other locations. To enable International Calling, please contact our Customer Support by clicking here.
How many advanced features are offered with your Home Phone Service?
Phone.com Home Phone Service plans include (at no extra charge) advanced features such as voicemail, call forwarding, caller ID, and much more. In addition to these familiar features, Phone.com offers features that are only possible with VoIP.
With Phone.com you can:
- Select from a list of nationwide area codes and available phone numbers — regardless of where you live.
- Keep your existing phone number.
- Manage your voicemail and calling features through our easy-to-use, online account management portal.
- Take your Phone.com Home Phone Service adapter with you to make and receive calls anywhere you have a broadband Internet connection.
Learn more about Phone.com Services & Features.
Can I connect a fax to the ATA?
Please note that fax is an old technology. Sending a fax digitally via VoIP to a destination with physical FAX machine connected to the old telephony network could be less reliable than sending it using a physical fax machine connected to the old telephony network. This is specifically important if you are sending to international destinations. If your business depends on sending faxes to international destinations we recommend that you use physical fax connected to the plain old telephony network (POTS). Or simply use e-mail. However, if you are connecting a machine to a VoIP ATA device we recommend that you set up your maximal fax speed to 9,600 or 14,400 to improve the reliability of the fax transmission over the ATA.
How can I change my Outbound Caller ID?
To change your Outbound Caller ID use your on-line control panel, you can only select a caller ID that you own, and that is part of your Phone.com service.
Do you ship ATAs overseas?
No.
How can I use multiple phones with my Home Phone Service?
The most optimal method is to use a cordless phone system with a base unit and extra handsets. The “base station” of the cordless phone plugs directly into the port of your adapter (ATA). You can then place the extra handsets around your home.
Multiple Jack Connectors or Splitters are available from your local home improvement store. Plug the connector into the phone port of your adapter (ATA) and then plug your other phones into the connector.
A wireless phone jack system is available at your local home improvement center, and it allows you to place a phone into any electrical outlet. The base connects to the port of the adapter (ATA) and the wireless jacks plug into the electrical outlets in your home. Please be aware that wireless phone jack systems may cause interference and potential sound related issues which we are not responsible.
What options can I change within my Home Phone online account management?
The following options are available for you online:
Change your 911 service address
The online Phone Book allows you to add, delete and manage entries for people you call on a regular basis or to simply save a number.
Account Settings
Control Panel Password
Voice Mail Password
Billing Address
Billing Credit Card
Login Name
E-Mail Address
Timezone
Incoming Call Settings
Voicemail
Ring Count
Select the number of times this phone will ring before the call is forwarded or sent to voicemail.
Call forwarding
We will forward calls to the phone number you specify in the following situations:
Blocked phone numbers
Add and delete numbers to your blocked list to no longer allow calls to come in from that number.
How can I enable International Calling?
If you wish to enable International Calling with your Phone.com Home Phone service, please contact our friendly Customer Support. In the meantime, check out our International Rates.
How do I access my voicemail?
If you have a voicemail message, you will hear a stutter tone when you pick up your phone. To access the message, dial #VM then enter your password.
To remotely access voicemail, dial your phone number from any phone. When the greeting begins, press the * key and enter your password when prompted.
You can also listen to voicemail over your PC via the online control panel. Voicemail notifications can also be sent via email.
Do I have the ability to block specific phone numbers?
Our online control panel allows you to enter numbers of callers you wish to reject. The option will be available within the Incoming Call Settings section of your online control panel.
How do I forward my calls directly to my voicemail?
Login to your online account and select the Call Handling Rules option on the left hand side. Select the option to “Use Advanced Call Handling Rules” then select the option to Leave Voicemail.
How do I enable Call Forwarding?
To enable Call Forwarding, which allows you to forward your calls to an outside phone number, login to your online control panel and visit the Call Handling Rules section. Select the option to “Use Advanced Call Handling Rules” then select the option for “Call Forwarding”.
Is there a time frame on a phone call I make through my Phone.com service?
Yes, for security purposes, we place a two hour time frame per call. If you are speaking with an individual over your Phone.com Home Phone service and the call reaches the two hour mark, it will be disconnected. We apologize for any inconvenience this might cause.
Where do I login to my account to access my settings?
The best place to login to your Phone.com Home Phone account is online by clicking here.
I’m having trouble dialing out using my adapter. What could be the reason?
Please try placing your call again by dialing “1” before the area code:
1+(area code)+(phone number)