FAQs: Call Recording

Call Recordings

How can I record a greeting using my phone?

Recording a greeting using your phone is easy! Please follow these instructions:

1. From the Greetings section, locate the Add a Greeting button
2. Select the option to Record from Phone
3. Select the Click-to-Record a Greeting button
4. In the call window, enter the phone number of the phone you wish to use to make your recording, i.e. your cell phone number.
5. Click Call and begin recording after the prompt.
6. Make sure to save your greeting by pressing #

What if I deleted a call recording by mistake?

We're very sorry but we are unable to restore any deleted recordings.

How to use Call Recording

(Step 1) Answer call
(Step 2) During call, press * + 7
(Step 3) You will hear Call Recording prompt stating “The call is now being recorded. It is your responsibility to inform the other party.”
(Step 4) To stop the recording, dial * + 7 and listen for the notification stating “Your recording has ended.”

Will the calling party hear the short message or does the called party hear the short message?

The Called Party will hear the message stating “The call is now being recorded. It is your responsibility to inform the other party.”

Where can I listen to my Call Recordings?

Call Recordings are available within the Call Logs section of your Phone.com account.

Does Call Recording use extra minutes? Can I expect any extra fees with Call Recording?

No, Call Recording does not use any extra minutes. It is considered part of the call and no extra fees will be accrued.

Can I use Call Recording with calls through my Phone.com Queue?

At this time, In Call Features, including Call Recording, are not accessible through a Queue.

Can I download the Call Recording from my Phone.com control panel?

The ability to download and save the Call Recording will be available soon. Please continue to check back for this great feature.