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Transfer My Existing Number |
How to Initiate a Transfer Request
From within your Phone.com account, select the Numbers option from the navigation bar.
Select the option to Transfer Existing Number.
To transfer your existing telephone number you must fill out the Letter of Authorization form completely. Once this form has been submitted, we will begin the transfer process with your current phone company. The status of your transfer can be found in your control panel on the Numbers page. The transfer process can take UP TO 60 DAYS to be completed. You will be issued a temporary number until your transferred number has been activated.
Step 1: Check number availability
Is your number portable to Phone.com? Please use our Check Now tool to see if your number can be supported by our service.
**Please note, the “Check Now” search only verifies that your rate center is supported by Phone.com. Any account freeze or contractual obligation with your provider cannot be determined with this search. Please contact your current provider to learn if your number is fully portable to another company.
RCFW
Does your number have Remote Call Forwarding (RCFW)? If so, please check the box. If you are uncertain, please contact your current provider for verification. Numbers porting to Phone.com that have Remote Call Forwarding are handled specially within our system.
If the “Check Now” returns a successful result, the following message will display:
If we are unable to port your number to us at this time, the following message will appear:
Step 2: Letter of Authorization
If you are able to port your number to us, please proceed with the completion of the Letter of Authorization.
Letter of Authorization Breakdown
Customer’s Business or Personal Name
The Customer’s Business or Personal Name must match exactly what is on file with your current provider. Often, this name is the name which appears on your billing statement.
Current Service Provider
Please select your current service provider from the list. If you are unable to find your service provider listed, please choose the “Other” option and enter your service provider name into the text field provided.
Service Address
The Service Address must match exactly what is on file with your current provider. In some cases, the service address may differ from the Billing Address. Please contact your provider to be sure.
Authorization Information
Authorization information is important for verifying your account. Please enter the account holder name, which may differ from the Billing Name, into the text field provided. Enter your telephone number and select the Number Type.
Business Numbers are typically classified with a business name. We will also require your business Tax ID number to complete the Letter of Authorization.
If the number is classified as a Residential line, please enter the last 4 digits of the account holder’s social security number (SSN) and the account holder’s birth date.
If the line is “Wireless”, please select the “Yes” option to enter your wireless account number and PIN.
Step 3: Submit your Port Request
After you click the “Submit” button on the Letter of Authorization, we receive the initiation for your port request. However, it is “submitted” to your current provider for review until you send us a recent copy of bill and, if your number is a toll free, a signed Letter of Authorization. We will email the administrative email address on your account reminding you to send this information.
Copy of Bill
Submit a recent Copy of Bill (COB) from your current provider. The copy of bill must fit into these specifications:
- Dated within 45 days
- Include the phone number(s) you are porting to Phone.com on the document
- Include your name and service address and/or account number on the document
A copy of bill can be submitted three ways:
- Upload from within your control panel on the “Numbers” section
- Fax to (858) 777-9888 OR (858) 560-9417
- Email to “support@phone.com”
If we do not receive your copy of bill within 30 days of initiating your port, the request will be canceled.
Toll Free Letter of Authorization
Toll free numbers require a signed Letter of Authorization. We will email you the Letter of Authorization for your Toll Free Port Request.
Submit your Letter of Authorization three different ways:
We submit your Copy of Bill (COB) and send, with a Letter of Authorization, to the Local Exchange Carrier (LEC) or your current provider.