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Schedules |
Schedules allow you to set your availability, business hours or custom action hours. Schedules are used when assigning actions to numbers, extensions, menu items and more. Creating a schedule for Monday- Friday, 8am – 5pm will give you the option to route calls to one destination during those hours and after those hours calls will be routed to a different destination. Visit the Schedules section of your account to begin.
Creating a Schedule
Create a schedule with your available hours. This schedule will now be available to apply when defining your phone number, extension and menu item destinations. Route calls received during your available hours to one destination and calls received outside of available hours to a different destination (e.g., send callers to voicemail).
To learn how to route calls using schedules, please reference the Call Handling Rules User Guide.
To begin creating a schedule, select the “Schedules” option from the navigation bar.
Select the button to “Add a Schedule”.
Create a Schedule Name. This name will be used internally to help organize your account.
Then, choose a Schedule Type.
Schedule Types
Daily | Weekday-Weekend | Custom
Daily
If you select a Daily schedule, the times will apply Monday through Sunday.
Use the slide bar to set the time for your Daily schedule. Hold your mouse on one side of the slide bar then drag to the right until your desired time has been selected.
Notice time frame within the Schedule box has changed with the movement of the slider bar.
Drag and drop to select your time frame.
Weekday-Weekend
When selected, the option to apply your schedule during Weekdays only or Weekends only is available.
Check the box to the right of which day you would like to apply, either Weekdays, Weekends or both.
Use the slide bar to set the time for your Weekday Weekends schedule. Hold your mouse on one side of the slide bar then drag to the right until your desired time has been selected.
Custom
A custom schedule allows you to enter different hours for all days of the week.
Select the appropriate days by checking the box to the right of the day.
Use the slide bar to set the time for your Custom schedule. Hold your mouse on one side of the slide bar then drag to the right until your desired time has been selected.
Time Zone
Select to use the default time zone for your schedule. The time zone applied will affect how your calls are applied using this schedule.
If your default time zone does not appear correct, modifications can be made within the System Settings.
To use a different time zone than your default account time zone, select the radio button to the right of the option to Use a custom time zone for this schedule.
After creating your schedule, make sure to Save Changes.
Advanced Settings
Advanced settings allow you to input exceptions to your schedule, such as during a scheduled meeting, holiday hours, vacation days or anything else you may require.
Select the Yes option to use an exception with the schedule.
Select the Start date by clicking the calendar icon to choose a day to begin your schedule exception.
Select the End date by clicking the calendar icon to choose a day to end your schedule exception.
Select the time frame to apply the schedule exception. For example, during these days, I will be taking an extended lunch break from 12pm to 3pm.
To add multiple schedule exceptions, select the Add button.
When you are satisfied with your schedule, click Save Changes.
