In-Call Features

During an incoming call to your Phone.com number, you can activate the In-Call features.

• Attended Transfer – [*][2]
• Grab back transferred call – [*][0]
• Transfer call to Voicemail – [*][2][*][extension]
• Placing a call on hold – [*][8]
• Call Recording – [*][7]
• Call Blocking/Unblocking – [*][9]

Attended Transfer

Voicemail Transfer

Hold

Call Recording

Call Blocking

Attended Transfer

At any time during a conversation:

1. Press * + 2
2. Caller hears your selected hold music
3. You will be prompted to enter the desired telephone number. To transfer to an extension, dial the extension number.

When the call is answered, you can speak with the dialed number, announcing the transfer (meanwhile the caller still hears hold music). When you hang up, the incoming caller and the dialed number are connected. The outbound call is logged in your call logs.

To return to the call after pressing *2, simply press #.

To grab a transferred call back, Press * + 0

Voicemail Transfer

1. Press * + 2
2. Caller hears your selected hold music
3. Press * + extension number.
4. Disconnect your call and the party you are transferring will be connected directly with the desired voicemail box.

To return to the call after pressing *2, simply press #.

Hold

At any time during a conversation:

1. Press * + 8
2. Caller hears your selected hold music
3. Press * to take caller off hold and return to conversation.

Call Recording

At anytime during a conversation:

1. Press * + 7
2. You will hear the prompt indicating Call Recording has begun.
3. There will be a brief pause on the line as your party hears the prompt indicating Call Recording has begun.
4. To end Call Recording, press * + 7 at anytime during the conversation

Recorded calls can be accessed through your Phone.com online account.

Call Blocking

To block a specific number during a conversation:

1. Press * + 9 to block
2. The number of the party you are speaking with will be blocked from calling your Phone.com number and displayed in the Call Blocking section of your account.

To remove call blocking during a conversation:

1. Press * + 9 to unblock