Greetings

You can personalize your system with custom messages greetings, music and voices your own audio files. Phone.com accepts all popular audio file types, including AIF, AU, MP3, and WAV. To begin, visit the Greetings section of your account.

Create a Greeting

• Text to Greeting
• Upload a Greeting
• Record from Phone

 

Edit a Greeting

• Using Text to Greeting
• Using Upload a Greeting
• Using Record from Phone
• Listen to Greetings
• Delete a Greeting
• Message/Music on Hold
• Quick Access: Using your Greetings

 

Create a Greeting

 

To begin creating a greeting, select the Greetings option from the navigation bar.

Text to Greeting

With Text to Greeting, you can simply type your script, select a voice, add sounds and preview then upload to your Phone.com account.

• To begin, select the Greetings option from the navigation bar. Select the “Add a Greeting” button to proceed.

Follow the instructions below to create your Text to Greeting:

1. Select Greeting Type as Text to Greeting

2. Give your greeting a nickname. The nickname will help you keep track of the greeting placement in your account. If this is your voicemail greeting, an appropriate nickname would be “My Voicemail”.

3. Type your Greeting into the provided text field.

 

4. Select a Voice.

5. Add Sounds (optional).

6. Preview your Greeting by selecting the “Preview” button.

7. Add Notes (optional) and click Save Greeting.

 

8. Once saved, your new greeting will appear on the Manage Greetings page.

Upload a Greeting

1. From the Greetings section, locate the Add a Greeting button.

2. Give your greeting a nickname. The nickname will help you keep track of the greeting placement in your account. If this is your voicemail greeting, an appropriate nickname would be “My Voicemail”.

3. Select the option to Upload New File.

 

4. Upload the new greeting from your computer hard drive by clicking the Browse button.

 

5. Once you have found and selected the desired file, click the Upload button.

6. After your greeting is uploaded, click Save Greeting.

 

7. Once saved, your new greeting will appear on the Manage Greetings page.

Record from Phone

Record your voicemail greetings, menus or other information with the click of your mouse. You’ll instantly be linked to the recording prompt.

1. From the Greetings section, locate the Add a Greeting button.

2. Begin by giving your greeting a nickname. The nickname will help you keep track of the greeting placement in your account. If this is your voicemail greeting, an appropriate nickname would be “My Voicemail”.

 

3. Select the option to Record from Phone.

4. Select the Click-to-Record a Greeting button.

5. The call window will then appear. In the call window, enter the phone number of the actual physical telephone you wish to use to make your recording, i.e. your cell phone number.

6. Click the Call button and let us call you to record your greeting.

7. Phone.com will then ring the phone number you have entered. When you answer this call, you will be connected to the recording prompt and can begin recording immediately. Then, follow these instructions:

• Begin recording after the prompt.
• When finished, press the pound [#] key.
• Your recording will be played back.
• If you are satisfied, press 1 to save it, 2 to replay, or 3 to try again.

8. Once the recording is saved, it will appear on the Greetings page for easy management.

Edit a Greeting

To edit an existing greeting, visit the Greetings section of your online account by selecting the Greetings option from the navigation bar.

1. Select the Edit button to the right of the Greeting to modify.

 

To edit a greeting created using Text to Greeting:

1. Select the Edit button to the right of your greeting.

 

2. Delete the text no longer needed and re-type your greeting.

 

3. After making your adjustments, click the Save Greeting button. Your greeting has now been modified.

 

To edit a greeting created using Upload New File:

1. Select the Edit button to the right of your greeting.

 

2. Select the “Browse” button to select a replacement greeting from your computer.

 

3. Select the Upload button to upload your replacement greeting.

4. After the replacement greeting is uploaded, click the Save Greeting button.

To edit a greeting created using Record from Phone:

1. Select the Edit button to the right of your greeting.

 

2. Your current greeting will be available for listening on this page.

3. To record your new greeting, select the Click to Record a Greeting button.

 

4. The call window will then appear. In the call window, enter the phone number of the actual physical telephone you wish to use to make your recording, i.e. your cell phone number.

6. Click the Call button and let us call you to record your greeting.

7. Phone.com will then ring the phone number you have entered. When you answer this call, you will be connected to the recording prompt and can begin recording immediately. Then, follow these instructions:

• Begin recording after the prompt.
• When finished, press the pound [#] key.
• Your recording will be played back.
• If you are satisfied, press 1 to save it, 2 to replay, or 3 to try again.

After you hear the confirmation of your saved greeting on the telephone, please click the Save Greeting button on the Edit Greeting page.

Listen to Greetings

To listen to an existing greeting, visit the Greetings section of your online account by selecting the Greetings option from the navigation bar.

1. Select the Play button to the right of the greeting.

 

2. You can also listen to greetings from within the Edit Greeting section by selecting the Edit button

 

3. Click the play button to begin listening to your greeting.

Delete a Greeting

Visit the Greetings section of your online account by selecting the Greetings option from the navigation bar.

1. Select the Delete icon to the right of the greeting to delete.

2. If this greeting is currently in use within your account, the greeting will not be deleted and an error message will display.

 

Before you can delete the greeting, you must remove it from usage within your account. Once removed, the delete option will be available.

Message/Music on Hold

Message/Music On Hold gives you the option to select a customized message to play when callers are waiting on hold. Create your own message by adding/editing a greeting and enabling it as music on hold, or order a custom message from our professional recording services.

Text to Greeting Music/Message on Hold
Upload Music/Message on Hold
Record Music/Message on hold from Phone

To locate, order or manage your custom Message/Music on Hold:

1. Select the Greetings link from the navigation bar.

2. Select the Message/Music on Hold link from the Greetings page, as displayed in the image below:

 

After selecting the Message/Music on Hold link from the Greetings page, the following page will display:

 

To create your Message/Music on Hold, follow the instructions below:

To begin creating a greeting, select the Greetings option from the navigation bar.

Text to Greeting Music/Message on Hold

With Text to Greeting, you can simply type your script, select a voice, add sounds and preview then upload to your Phone.com account.

To begin, select the Greetings option from the navigation bar. Select the “Add a Greeting”

 

Follow the instructions below to create your Text to Greeting:

1. Select Greeting Type as Text to Greeting

 

2. Select the “Yes” option to “Allow for use as hold music.”

3. Give your greeting a nickname. The nickname will help you keep track of the greeting placement in your account. If this is your voicemail greeting, an appropriate nickname would be “My Voicemail”.

4. Type your Greeting into the provided text field.

 

5. Select a Voice.

 

6. Add Sounds (optional).

7. Preview your Greeting by selecting the “Preview” button.

8. Add Notes (optional) and click Save Greeting.

9. Once saved, your new greeting will appear on the Message Music on Hold Greetings page.

Upload a Message/Music on Hold

1. From the Greetings section, locate the Add a Greeting button.

2. Give your greeting a nickname. The nickname will help you keep track of the greeting placement in your account. If this is your voicemail greeting, an appropriate nickname would be “My Voicemail”.

3. Select the option to Upload New File.

 

4. Select “Yes” to Allow for Use as Hold Music.

5. Upload the new greeting from your computer hard drive by clicking the Browse button.

 

6. Once you have found and selected the desired file, click the Upload button.

 

6. After your greeting is uploaded, click Save Greeting.

7. Once saved, your new greeting will appear on the Message/Music on Hold Greetings page.

Record Message/Music on Hold from Phone

Record your voicemail greetings, menus or other information with the click of your mouse. You’ll instantly be linked to the recording prompt.

1. From the Greetings section, locate the Add a Greeting button.

2. Begin by giving your greeting a nickname. The nickname will help you keep track of the greeting placement in your account. If this is your voicemail greeting, an appropriate nickname would be “My Voicemail”.

3. Select the option to Record from Phone.

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4. Select the option “Yes” to “Allow for Use as Hold Music.”

 

5. Select the Click-to-Record a Greeting button.

5. The call window will then appear. In the call window, enter the phone number of the actual physical telephone you wish to use to make your recording, i.e. your cell phone number.

6. Click the Call button and let us call you to record your greeting.

7. Phone.com will then ring the phone number you have entered. When you answer this call, you will be connected to the recording prompt and can begin recording immediately. Then, follow these instructions:

• Begin recording after the prompt.
• When finished, press the pound [#] key.
• Your recording will be played back.
• If you are satisfied, press 1 to save it, 2 to replay, or 3 to try again.

8. Once the recording is saved, it will appear on the Greetings page for easy management.

Quick Access: Using your Greetings

To use a greeting with a Menu

1. Select Menus from the navigation bar.

2. Select Edit Menu located to the right of the Menu you wish to work with OR Add a New Menu.

3. Select the greeting name of your choice from the drop down menu to be used as the Outgoing Message for your Menu.

To use a greeting with a Queue

1. Select Queues from the navigation bar.

2. Select Edit Queue located to the right of the Menu you wish to work with OR Add a New Queue.

3. Select the greeting name of your choice from the drop down menu to be used as the Announcement for your Queue.

To use a greeting for your Voicemail

1. Select Extensions from the navigation bar.

2. Select Settings icon located to the right of the extension you wish to work with from the Manage Extensions menu.

3. Select the Voicemail link from the column on the left.

4. Make sure voicemail is set to “On” then choose the Voicemail Greeting from the drop down menu.