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System Settings |
The System Settings allow you to configure the basic requirements of your phone system, including your time zone, extension numbering, system voice and hold music.
To view your System Settings, select the Account button located on the navigation bar. Then, select Account Settings.
The System Settings for your account will then be displayed.
Time Zone
Select your time zone from the list. This setting allows the system to properly log the date and times of incoming calls and utilize the advanced scheduling feature.
Prefix for Dialing Out
The prefix for dialing out pertains to our customers with ATA’s or IP Phones. They will select the numeric prefix to dial before their outbound calls are placed.
System Audio
Select from a variety of Hold Music styles for your system’s default hold music.
Dial by Name Directory
Callers who are routed to the Dial-by-Name Directory can enter the first letters of a last name or a first name to be routed to that person’s extension. Including extensions in the Dial-by-Name Directory is optional and must be done when editing your extensions. By default, all extensions are included in the Dial-by-Name Directory.
The Dial by Name Directory options are specified within the Extension General Settings. To access these settings, select Extensions from the navigation bar then choose the Settings icon to the right of the extension.
Dial by Name Directory “Name”
The “Name” field in the Extension Settings is used with the Dial by Name Directory. Depending on your selection, the first or last name in the “Name” field will be played to your callers by our default operator voice.
Recorded Name
If you prefer to record your own name for callers, first create your recording in the Greetings section of your account. Then, select your recording in the “Recorded Name” field.
Include in Dial by Name Directory
To ensure this extension is included in the Dial by Name Directory, “yes” must be selected.