Account Basics

• How to Change your Contact Information
• How to View Account Billing
• How to Change your Username and Password
• Forgot Your Password

How to Change your Contact Information

To modify your contact information, please log in to your account and follow these instructions:

• Select the “Account” option from the navigation bar.

• Select the “Contact Information” link to change your contact information.

• After your have made your changes, select the “Update” button to save.

How to View Account Billing

To view past and present invoices, please visit the “View Billing” section when logged in to your account.

• Select the “Account” option from the navigation bar.

• Select the “Account Billing” link.

• The billing information will display on the page.

How to Change your Username and Password

To update your username and password from within your account, please follow these instructions:

• Select the “Account” option from the navigation bar.

• Select the “Update Password” link.

• Enter your new password then select the “Update” button to save your changes.

Your account password is the key to your account. Anyone with the proper password can access and delete files, order new services, manage email accounts, and even close your account. Passwords are required for most services.

Please review the following information in order to protect your account with a secure password:

Bad choices for your password:

• Exactly match a word in the dictionary
• Match a reversed word in the dictionary
• Is shorter than 6 characters in length
• Does not contain a mix of letters, numbers and symbols
• Is based on your account name, initials, given name, or on any other personal information about the user (like SSN,license plate number, etc.)
• Is the word “password”
• Is a common name of a person or place
• Include keys in sequence on the keyboard (like QWERTY)
• Include repeating sequences (like “abcabc” or “……..”)
• Is used as a password somewhere else

Good choices for your password:

• Two words separated by a non-letter, non-digit character like \’ear%mast\’ or \’cat,bear#\’ (note: It’s a bad idea to use these exact examples)
• Is at least 6 characters in length and contain both numbers and letters
• Does not fall under one of the Bad Choices listed above

Forgot Your Password

In the event you have misplaced your password, use our online Password Recovery tool to help.

To locate the Password Recovery tool, select the Log in link from the top right side of our main website.

• Click the “Recover Password Online” link.

• Enter your Account Username.

• At this point, you can enter the aswers to your Security Questions to proceed.
• Or, we can email the administrative contact of your account with helpful instructions and a personalized link which will allow them to change their password, without knowledge of the existing password.

If you don’t have access to the email address on file in your account, you can fax us a request to change your email address. This request must include a copy of the administrative contact’s state-issued photo ID, or must be on official letterhead for the contact organization.

Please visit the Recover Password Online section to proceed with this request.

Can’t find what you’re looking for? Check out our Account Administration FAQ’s.