Call Logs

With Call Logs, you can view all incoming, outgoing and missed calls with the date, time and any applicable charges from within your account.

• Where to Find your Call Logs
• Search Call Logs
• Search by Billing Date
• Search by Custom Date Range
• Search Only Queue Calls
• Search To/From Number
• Search To/From Extension
• What Your Search Results Show
• Downloading your Call Logs

 

Where to Find your Call Logs

Select the Call Logs option from the navigation bar. Your Call Logs will now display to show all Current Activity.

 

Search Call Logs

Search by Billing Date

Begin by select the Billing Dates in which you would like to search for calls. This will return all calls in between those dates.

Choose pre-generated invoice dates OR select a custom date range.

Pre-generated invoice date selection can be used by clicking the drop down menu to display all invoice dates within this account.

Select your preferred invoice time frame then click List Calls.

 

Search by Custom Date Range

To view a custom date range, click the Custom Date Range link.

The custom date selection fields will appear.

Select the “From” Calendar icon to choose your starting date. Click the calendar date to make your selection.

Select the “To” Calendar icon to choose your ending date. Click the calendar date to make your selection.

When your desired time frame has been selected, click the List Calls button.

 

Search Only Queue Calls

To search calls to your queue, first select the appropriate date range, following the instructions above for Billing Dates or Custom Date Range.

After selecting your date range, locate the Show Results For section of your Call Logs.

Check the box to select Only Queue Calls then select your Queue from the list.

When ready, select List Calls.

 

Search To/From Number

Check this selection to filter your logs to only show calls to or from a specific number in your account.

To search calls to your number, first select the appropriate date range, following the instructions above for Billing Dates or Custom Date Range.

After selecting your date range, locate the Show Results For section of your Call Logs.

Select the check box to the left of “Only to/from number” option. Choose your number by selecting the drop down menu.

When your selection has been made, click the List Calls button.

 

Search To/From Extension

Check this selection to filter your logs to only show calls to or from a specific extension in your account.

To search calls to your extension, first select the appropriate date range, following the instructions above for Billing Dates or Custom Date Range.

After selecting your date range, locate the Show Results For section of your Call Logs.

Select the check box to the left of “Only to/from extension” option. Choose your extension by selecting the drop down menu.

When your selection has been made, click the List Calls button.

 

What Your Search Results Show

The Call Logs Search Results keep track of all incoming and outgoing calls past and present.

Call Type | Caller | Callee | Queue | Date | Mins | Cost | Total Calls

Call Type

The Call Type will display in the first column on the left.

Call Type Legend

 

Caller

The Caller column will display the Caller ID of the individual party dialing in. If it is an outbound call from an extension, it will display the Extension Name.

Callee

The Callee is the number the party dialed to reach you.

Queue

When a call arrives at your Queue, the name of the queue will display in this column. This is helpful to determine which Queue is being utilized.

 

Date

The Date column will display the calls within the specified time range.

Hold your mouse over a specific date to display the time of the call.

 

Mins

Time duration of your individual calls will be displays in the Mins column in minutes.

The total minutes used in this time frame will display on the bottom of the column.

 

Cost

If a charge for your call is applied, it will display in the Cost column.

Only calls charged on an invoice will be displayed in this column.

If your invoice has not been generated at the time of viewing, such as in Current Activity, it will display as a “Pending” charge.

Current Activity displays all un-billed calls. The calls are billed upon the generating of your invoice.

Total Calls

The total calls will display the numeric total amount of incoming and outgoing calls to your numbers.

 

Downloading your Call Logs

You can download your call logs as a .csv file on your computer. Click the “download” icon to download. CSV (comma-separated values) files can be used in Excel or similar programs.

The open/save prompt will display on your computer. Choose your preferred action to proceed.