Advanced Voicemail Administration

The administrative call menu allows you perform advanced options when away from your computer. To use these features:

Dial your Phone.com number

or

Dial your Phone.com number

Access a menu and press * asterisk

or

Enter your extension

Enter your extension number

or

When VM answers, press * asterisk

Enter your password

or

Enter your password

**If you are forwarding your call to an outside number, please make sure to not answer your phone when calling your Phone.com number and instead, allowing your call to reach Voicemail. Once you hear your voicemail greeting, hit the [*] key to enter your administrative options.

At this point, you can enter one of the following options:

• Press 1 to listen to new voicemail messages
• Press 2 to listen to old voicemail messages
• Press 3 to record or choose a new greeting
• Press 4 to place an outbound call
• Press 7 for administrative options
• Press 9 to create a new recording for your account

On all menus, hitting the asterisk [*] key will go to the previous (up one) menu.

Listen To New Voicemail Messages

After reaching your Phone.com phone number, pressing [*] and entering your extension and password:

Press 1

You will now be placed into the voicemail system.The following options are available when checking your NEW voicemail messages:

• Press 1 to rewind [during message]
• Press 2 to return a call to the number that left you a voicemail
• Press 3 to fast forward [during message]
• Press 4 to play previous message
• Press 5 to repeat the current message
• Press 6 to listen to the next message
• Press 7 to delete this message
• Press 8 to forward this message to another extension
• Press 9 to save the message to another folder
• Press 0 to access your message envelope

Listen To Old Messages

After reaching your Phone.com phone number, pressing [*] and entering your extension and password:

Press 2

The following options are available when checking your OLD voicemail messages:

• Press 1 to rewind [during message]
• Press 2 to call the number that left you a voicemail back
• Press 3 to fast forward [during message]
• Press 4 to play previous message
• Press 5 to repeat the current message
• Press 6 to listen to the next message
• Press 7 to delete this message
• Press 8 to forward this message to another extension
• Press 9 to save the message to another folder
• Press 0 to access your message envelope

Greetings

After reaching your Phone.com phone number, pressing [*] and entering your extension and password:

Press 3

The greetings section allows you to record the message callers hear when they reach your voicemail box. The alternate outgoing message option allows you to record and save an additional voicemail message to use at a later time. An example of this would be to inform callers you are on vacation.

The following options are available:

• Press 1 to record your outgoing message
• Press 2 to record your alternate outgoing message
• Press 3 to record your name in the company directory
• Press 4 to choose which greeting you prefer to use
• Press 1 to use your normal greeting
• Press 2 to use your alternate greeting
• Press 3 to use your name only

Placing an Outbound Call

After reaching your Phone.com phone number, pressing [*] and entering your extension and password:

Press 4

Enter the desired extension or telephone number.

The call is connected and logged in your call logs as an outbound call.

Administrative Options

After reaching your Phone.com phone number, pressing [*] and entering your extension and password:

Press 7

The following options are available:

• Press 1 to change your password
• Press 2 to change date/time announcement
• Press 3 to switch brief menus
• Press 4 to toggle strong/weak authentication

Create a New System Recording

After reaching your Phone.com phone number, pressing [*] and entering your extension and password:

Press 9

Speak after the tone and when you are finished recording, be sure to press the pound [#] key.

Completed recordings will be saved in your account and be available in the Greetings section of your online control panel.