About Communicator

Multimedia Requirements

Communicator requires both speakers and a microphone to make calls. Any of the following configurations are acceptable:

• External speakers and microphone
• Built-in speakers and microphone
• Dual-jack multimedia headset
• Bluetooth® multimedia headset
• USB multimedia headset
• USB phone

HID-compliant devices can be configured to work with Communicator.

Video Cameras

Calls made with Communicator will work without a video camera, but a video camera is necessary to allow other parties to see your image. Communicator will work with most USB video cameras.

Download and Installation

Once you purchase a Communicator extension through your Phone.com Control Panel, you should receive an e-mail with the download link and other instructions. This information will also be available by visiting the extension’s Settings page in the Control Panel and clicking the “View Communicator Login” drop-down menu in the upper right.

Download the installer package for your operating system, then run the file once the download is complete and follow the on-screen installation instructions.

• Windows XP users: Make sure that you have installed the “Update for Root Certificates (June 2011) (KB931125)” package (or more recent), or else Communicator will be unable to log into the settings server.
• Windows Vista or Windows 7 users: Make sure that you have installed Internet Explorer 9 or later, or else Communicator will be unable to log into the settings server.

Logging In

After downloading and installing the application, upon startup you will be prompted to log in. Enter the username and password you received via the e-mail instructions, or from your Control Panel’s extension Settings page.

Please note: the Communicator login password is not your account password.

You may choose to have the program remember your login information, and to log in automatically. After pressing the “Log In” button, the main interface will come up after a short wait.

Program Layout

• Softphone or Communicator menu:
• Preferences: These settings control the way you work and interact with Communicator.
• Log out: Log out of the current account (extension).
• Exit: Shut down the Communicator client. You may also press [Ctrl]-[Q] (Windows) or [Cmd]-[Q] (Mac) to exit.

• View menu: Changes how Communicator looks. For example, for a compact view of the program, hide the dialpad and hide all the resource tabs.
• Contacts menu: Lets you work with Contacts.
• Actions menu: Lists the actions that you can perform, depending on the current state of Communicator. For example, if a recent call is selected, it lists all the actions that can be performed. Right-clicking (Windows) or [Control]-clicking (Mac) will bring up the same list of actions.
• Help menu: Provides access to various troubleshooting features.

The Communicator Toolbar

The toolbar has various buttons, including the message waiting indicator (MWI) and missed calls indicator. Hover over each button for a description. The Windows version has fewer buttons on the toolbar than the Mac version, but the “More call options” drop-down menu on the right brings up more functions.

Tabs

These tabs provide extended functionality to Communicator. All of the tabs can be reordered; simply click and hold one of the tab buttons, and then move it to the left or right.

Windows users can click the “Detach window” button on the right side to pop that tab out into its own window. Mac users do not have this ability.

Detailed information about each tab can be found later in this guide.

Default Application Hot Keys

• [Ctrl]-[D]: Decline an incoming call.
• [Ctrl]-[R]: Redial the last dialed number.
• [Ctrl]-[E]: End the call, or end the conference call (hang up on all participants).
• [Ctrl]-[H]: Hold or resume the call (when the focus is on the call panel).
• [Ctrl]-[M]: Mute (when the focus is on the call panel).
• [Ctrl]-[T]: Initiate a call transfer (when the focus is on the call panel).