FAQs: Number Porting
How long does it take to port my number?
Porting or transferring a number from one provider to another can take anywhere from 7 up to 60 days to complete. Generally most transfers occur within 10 days.
Can I expedite my port request?
There are two ways we can try to expedite a port request:
(1) Out-of-service condition.
(2) Medical emergency or facility (i.e., hospital – not a doctor’s office).
(3) Carrier approval. If your carrier approves this expedite, this authorization needs to include the contact person’s name with the provider, their direct phone number, and their email. You can submit this to our customer service team by phone (800) 998-7087 or email to support@phone.com.
Does your company port land lines?
Yes, we can port landlines, virtual numbers, mobile numbers and fax numbers. It is recommended to check with your provider first to ensure that there are no contractual obligations that will prevent the porting of your number away from their company.
How soon can I update my number's "Text Caller ID" after I ported a local number to Phone.com?
Please wait at least one week after your port request has completed before updating the "Text Caller ID".
What can I do with my temporary number? Why are they necessary? Can I keep it for an additional fee?
A temporary number is a number that is used when your requested number had been ordered but is pending arrival in your account.The option to keep the temporary number is available to you for an additional fee only if the temporary number goes above the allotted numbers available in the Phone.com plan you have.
I am transferring my number, but do my existing services with my wireless company go along with it?
You cannot have the same number with your cell phone and with our service; therefore the cell phone service will not work unless a new number is used for the cell phone. Make sure you get a new number for your cell phone if you want to transfer the current cell phone number to Phone.com. You can also sign up for a new number (or Toll-Free Number) and forward it over to your existing cell phone number.
Who will I be paying if I transfer my number to Phone.com?
When you transfer your number to Phone.com, you are doing just that, transferring your number. You can transfer your home and business phone number or cell phone number, but keep in mind that your services you have with the other company will not transfer to us.You will be paying Phone.com for all your phone services.
Why should I transfer my number to Phone.com?
We know you have probably had your same number for awhile. Why switch numbers, thus leaving you the time-consuming job of contacting friends, family, customers, business partners, etc. with the new number. Keep it easy by transferring your existing number to Phone.com! With so many features available, the choice is simple:
* Customer claiming they left a message and their call was never returned? Check your past saved voicemail through the ease of email to see if they’re right!
* Give your home-based business a professional sound; no one will know you are answering calls from your living room!
* New baby in the house? Set up a schedule to forward all calls after 8pm straight to voicemail to avoid waking up the little one!
* And so much more!
If I cancel, will Phone.com allow me to transfer my number to another provider?
We endeavor to honor outbound port requests. Provided you have been a customer in good standing for at least 30 days, in most cases, Phone.com will honor your request to port your phone numbers to a new service provider, as long as your new service provider is able to accept the number, and that your Phone.com account remains current until the port is complete. See our Customer Terms of Service for more information.
What prevents a number from porting?
(1.) Incorrect service name and/or address.
We need the service address associated with your number. The service address may differ from the billing address.
(2.) Unpaid balance with current provider
Any unpaid services with the current provider will cause the number to be rejected.
(3.)Freeze or hold on account
We cannot override a freeze or account hold with the current provider. Please contact your provider to ensure this is removed before submitting your request.
**If your number is rejected, we will notify you via the email address on file in your account.**
Number porting takes 7 to 60 days to complete. What happens to the number during that time?
During the porting process, Phone.com provides you with a temporary number to utilize. Many customers will contact their current phone provider and ask that the number is forwarded to their temporary number.
Please note that during the entire porting process, your number must stay active with your carrier.
I am transferring my number to Phone.com. Upon completion of the port, will my original service provider cancel the account?
The original service provider may or may not cancel the account upon porting your number away. It is always recommended to check with your provider FIRST before submitting the port request.
I am transferring my number, but do my existing services with my wireless company go along with it?
When you transfer your number to Phone.com, only your number is moved to be used with our service. Your wireless services will not transfer with your number. If this may cause conflict for you, please contact your wireless service provider for more information on how to port your number out and obtain a new number to continue services with their company.
Is there a cost to transfer my number to Phone.com?
At the present time, the fee to port a number to Phone.com is waived*. Please check our Pricing and Plans page for updated details.
*Virtual number customers will pay a one time fee of $25 to port their number to Phone.com.
