FAQs: Greetings
What is Message/Music on Hold?
Message/Music on Hold provides your callers with information, even while waiting on hold! For example, your caller is placed on hold during a conversation and hears your selection of calming music plus a voice stating:“We appreciate your business. Thank you for waiting.”Music on Hold gives you the option to select a customized type of music to play when callers are waiting on hold.Visit our Audio Production Store to create your Message/Music on Hold today!
How do I upload my own greeting?
1. From the Greetings page, locate the Add a Greeting button
2. Select the option to Upload a Greeting
3. Select the Browse button to search your hard drive for your audio file(s).
4. Once you have found and selected it, click the Upload button. We accept all popular audio file types, including aif, au, mp3, and wav.
How do I use your Text to Speech greeting tool?
Want to write out a new greeting but do not want to use your own voice? Make funny and goofy or serious and professional greetings with our Text to Speech tool. It’s easy to use–simply type your script into the text box provided, choose a voice to read your greeting and add sounds (optional). Preview your greeting before saving and add notes if needed. Once saved, you will have the option of selecting this greeting to play as your voicemail greeting, menu greeting, queue announcement, and so much more!
I want to switch Greetings and can't figure out how. I tried to delete the greeting I was using and it won't let me as it says it is in use.
Before you can delete a greeting, you must remove it from being in use in your account. Visit the section where the greeting is currently in use and deselect it. Make the selection for your new greeting and save your changes. Then, visit the Greetings section of the account to delete your unused greeting.
What do the Message/Music on Hold recordings cost?
Pricing for our Message/Music on Hold recordings are billed per word. Please visit our Audio Production store to create your request. Please be aware that we also offer Message on Hold Custom Plans, which gives the option to update your Message on Hold once or multiple times per year. Visit our Audio Production Store Message on Hold Custom Plans to learn more.
What are some examples that I can use with the Text to Greeting tool?
Here are a few examples of Text to Greeting that may work for you: Record a “Joke of the Day”, Create a silly Voicemail Message, Give your Menu a professional twist, send notification blasts to your clients, and so much more!
What is the limit on words used within the Text to Greeting tool? Is there a limit on how many sounds used as well?
No, there are no limits on words or sounds used within the Text to Greeting tool. However, keep in mind that this is a recording that your callers will have to listen to, so for their best interest, we recommend keeping your Text to Greeting as short, sweet and to the point.
I already made a greeting using the Text to Greeting tool. Can I go back and edit without starting over?
Yes, you can return to your Text to Greeting at anytime from within the Greetings section of your Phone.com account to make adjustments to the script. You will have the option to change the voice and add/remove sounds, however the settings you chose prior to your modification will be saved.
Can I make a greeting without using the Click-to-Record a Greeting feature?
Yes, there are many exciting administrative options available with your Phone.com number. To make a greeting away from the computer, dial your Phone.com number then select the star (*) key. Enter your extension and your password then press 9. More administrative options can be found within the Enhanced Voicemail Features section of the User Guide.
How long after I make a greeting using Click-to-Call is it available in my control panel?
The greeting is available instantly in your control panel after you save it. If you do not see your greeting and it was successfully saved, please contact us.
After I record a greeting using Click-to-Record a Greeting feature, what happens to it once it has been saved?
Your recording is automatically updated in your control panel on the Greetings page. Once it has been saved, you can login to your control panel to create a nickname to the recording as well as assign the recording to an extension, menu, etc.
How do I change a current greeting to one I have on my computer? Do you offer the option to modify an existing greeting?
Should you need to edit a specific greeting you can modify it on the Greetings page in your control panel and it will replace the old file as well as update it anywhere the greeting is used throughout your system.
1. Select the Greeting you wish to work with and click the Edit button
2. Make the appropriate adjustments as necessary.
Can I add notes to my greetings?
Yes, you can add notes to your greetings. The notes box located in the Edit section of each greeting gives you space to add notes to help you identify it later.
What is the purpose of a nickname for my greetings?
The internal nickname is to help you identify the greeting when configuring your call routing options. It is recommended to name your greeting afterward to avoid confusion between each greeting.
Do you offer any professional voice recordings?
Yes, we do offer professional voice recording services. To learn more, visit the Professional Recording Services page.
Can you provide me with tips to make my recording sound professional?
When making a recording, be sure to use a high-quality phone in a quiet room for the best sounding message. Background noise and a poor phone will only contribute to your message sounding unprofessional. Write your message down and practice it before starting to record. If you make a mistake or are unhappy with your recording, you can re-record it at anytime.If you would like to have our Professional Recording Service do the work for you, visit our Professional Recording Services page for more information.
How do I create a new greeting using the Click-to-Record a Greeting feature?
When you are in your account, select the Greetings option from the navigation bar.
1. Select the Add a Greeting button
2. Select the Click-to-Record a Greeting button to enter the phone number of the telephone near you that you wish to use to make your recording. NOTE: This is not your Phone.com number
3. When finished with your recording, press the # key.
4. Your recording will be played back.
5. If you are satisfied with your recording, press 1 to save it, or 2 to try again.
6. Once the recording is saved, it will appear in the Greetings page.
I have a greeting that I no longer need. How do I delete this from my system?
To delete a greeting file from your system, simply click the file’s corresponding delete icon located to the right of the appropriate greeting and you will be prompted for confirmation that you wish to remove the file.
How can I ensure that my greetings sound professional and clean?
First and foremost, one of the best recording environments is a quiet one, free of loud noises, dogs barking, babies crying, the television or radio blaring, driving down the freeway with your windows open and so on. We recommend pre-writing your scripts on paper beforehand to keep your information and extensions organized. It has been found that recordings made on landlines come out the clearest compared to cell phone recordings. There is no need to yell into the phone, simply speak in your normal voice and your recording will be picked up with no difficulties. Don’t worry, you’ll sound great! Keep in mind we also provide Professional Recording Services for you. Please visit the Professional Recording Services page for more information.
I want to upload my own voice greeting. What type of files do you accept?
We accept most popular audio file types, including aif, au, mp3, and wav.
How do I edit an already existing greeting?
Select a greeting from your list of files and click the Edit icon. The Edit screen allows you to give each file a nickname and modify your current greeting. Giving each greeting a nickname helps you identify it as a selection when configuring other features.
How do I listen to my greetings?
To listen to your greetings, select Greetings from the navigation bar. Press Play button to listen to your greeting. Speakers or headphones are required to listen to your greetings.
