Panasonic KX-TGP500 SIP Cordless Phone

Introduction

These instructions will help you with some of the features of your Panasonic KX-TGP500 SIP (Session Initiation Protocol) Cordless Phone. This guide will also help you troubleshoot some of the more common problems you might run into.

Your Panasonic KX-TGP500 offers a number of features for home or small business users. You should thoroughly review this guide along with the Panasonic Quick Guide that comes in the box. These guides will help you take full advantage of all the features the phone has to offer.

Expect to spend about 10 to 15 minutes getting your Panasonic KX-TGP500 set up and ready to use. Once it’s set up, your KX-TGP500 works in nearly the same way as your average cordless home phone. Some familiarity with VoIP (Voice over IP) technology is helpful, but not required.

You can quickly and easily add up to six cordless handsets to the KX-TGP500—each with their own number. All you’ll need is a single internet connection and an electrical outlet near wherever you want to add a handset. And because it employs DECT (Digital Enhanced Cordless Telecommunications) technology, you will enjoy a secure connection and crystal-clear sound. This system will provide you with flexibility and room to grow, whether it’s used in your home or business.

Basic Operations

Setting Up Your Phone

Please review the “Setting Up” section of the Panasonic Quick Guide (pp. 17–21).

Base Unit Capabilities

A single base unit can handle up to six handsets, eight lines (extensions), and three simultaneous calls.

When you look at the upper left of the handset screen, you will see three handset icons. A hollow icon means “available,” while a solid icon means “in use.” If all three icons are solid, you will not be able to make an additional call.

Handset Registration

You can add up to six handsets to a single base unit. To register a new handset to the base unit:

1. Press [MENU] (center of joystick).
2. Select the “Initial settings” option (the wrench icon).
3. Use [▲]/[▼] to find and select “Registration.”
4. Select “Register handset.”
5. You will see a message on the screen: “Press ALL on base 4sec. Then press OK.”
6. On the base unit, press and hold [ALL] for four seconds, until the status light starts blinking red.
7. Press [OK] on the handset.
8. You will hear a confirmation beep from the handset, and the status light on the base unit will return to its previous state.
9. Look for a number in the upper right, next to the battery icon. For example, if you see 2, it means that handset is the second one registered to the base unit.

Caller List (CID)

You can review all incoming calls with the Caller List.

1. Press [CID]. The screen will indicate the number of missed calls.
2. Press [▲]/[▼] to scroll through the list of calls.
   • A check mark next to an entry means the call was received and answered.
   • If there is no check mark, it means the call was missed.

Create A Conference Call

1. Call the first party.
2. Press [MENU] to bring up a list of options.
3. Select the “Conference” option.
   • The first party will be placed on hold so you can dial the second party.
4. Press [CONF] when you’re ready to join all calls together.

Call Transfer: Attended and Blind

1. During a call, press [MENU] to bring up a list of options.
2. Select either the “Transfer” or the “Blind transfer” option.
   • The active call will be placed on hold.
   • If you change your mind and want to resume the call, press [CANCEL].
3. Enter the number or extension where you want the call transferred.
4. Press [TRANS] to complete the transfer.

Line Select

Your Panasonic KX-TGP500 can support up to eight lines. To select which line to use for a call (if you have assigned more than one line to the phone):

1. Press [LINE].
2. Use [▲]/[▼] to select the desired line, then press [SELECT].

Features and Preferences

MWI and Voicemail

If you have a new message waiting in your inbox, the Message Waiting Indicator will flash yellow and the screen will display a notification. You will also hear a “stutter” tone when you activate the line. To listen to voice messages:

Press [MENU].
1. Select the voicemail option (the envelope icon).
2. Select the line that you want to retrieve the messages for.
3. Your phone will automatically place a call to the voicemail system (*8686).
4. Follow the voice prompts to listen to your messages.

Call Forwarding

1. Press [MENU].
2. Select the “IP service” option (the toolbox icon).
3. Use [▲]/[▼] to find and select the “Call features” option.
4. Select the “Call forward” option.
5. Choose the condition when you want calls to be forwarded.
6. Turn the condition on or off.
7. Enter a destination phone or extension number.
8. After a short pause, you will hear a confirmation beep from the handset.
9. Press [OFF] to return to the main screen.

There is no visual indicator that calls are being forwarded.

Do Not Disturb

1. Press [MENU].
2. Select the “IP service” option (the toolbox icon).
3. Use [▲]/[▼] to find and select the “Call features” option.
4. Select the “Do Not Disturb” option.
5. Turn the feature on or off.
6. After a short pause, you will hear a confirmation beep from the handset.
7. Press [OFF] to return to the main screen.

There is no visual indicator that “Do Not Disturb” is enabled.

Phonebook

You can view contact entries in the phonebook of your Panasonic KX-TGP500.

1. Press [MENU].
2. Select the “Phonebook” option (the book icon).

To create a new entry:

1. Go into the phonebook.
2. Press [ADD].
3. Enter the name, then press [OK].
4. Enter the number, then press [OK].
5. Select a “Ringer ID,” if desired.
6. Press [SAVE].

Or, you can create an entry from a list.

1. Go into your Redial or Caller List.
2. Select an entry.
3. Press [MENU] to view options for each entry.
4. Select the “Save phonebook” option.
5. Edit any details you might want to change.
6. Press [SAVE].

Additional notes:

• You can store a maximum of 100 entries.
• Names can contain up to 16 characters.
• Phone numbers can contain up to 32 digits.

Ringer Tone

You can select different ringer tones to match your preferences, or distinguish between callers or lines.

1. Press [MENU].
2. Select the “Initial settings” option (the wrench icon).
3. Use [▲]/[▼] to find and select the “Ringer settings” option.
4. Select the “Ringer tone” option.
5. Select the line that you want to set the ringer for.
6. Select the desired tone from the list, then press [SAVE] when done.
7. Press [OFF] to return to the main screen.

Handset Naming

You have the ability to assign a nickname to each handset.

1. Press [MENU].
2. Select the “Initial settings” option (the wrench icon).
3. Use [▲]/[▼] to find and select the “Handset name” option.
4. Using the keypad, enter the name you wish the handset to display.
5. Press [OK] when you’re done.
6. Enable the “Standby display.”
7. Press [SAVE] .

Call Recording

As a Phone.com user, you have the ability to record incoming calls.

1. Dial [*][7] to start recording. You will hear: “Recording is now on.”
2. Dial [*][7] again to stop recording. You will hear: “Recording is now off.”

To review the recording, visit the Call Logs section in your Phone.com Control Panel. Please allow a few minutes after the call ends for the recording to be available.

Call Blocking

As a Phone.com user, you have the ability to block numbers from calling any number in your account.

1. Dial [*][9] to block a number while on the call. You will hear: “This caller has been blocked.”
2. Upon disconnecting the call, that caller will not be able to call again.

Anonymous calls cannot be blocked. To block callers with hidden caller ID, refer to the Numbers section in your Phone.com Control Panel.

If you blocked a number by mistake:

1. Dial [*][9] again if you’re still on the call. You will hear: “This caller has been unblocked.”
2. Visit the Call Logs section in your Phone.com Control Panel, then click “Call Blocking Settings.”

Multi Number Settings

You have the ability to have up to six handsets and up to eight lines on your Panasonic KX-TGP500, and you can fine-tune the access that each handset has. By default, all lines are accessible from all handsets.

You can access the settings for this feature by doing the following:

1. Find out the IP address of your phone.
   1. Press [MENU].
   2. Select “IP Service” option (the toolbox icon).
   3. Use [▲]/[▼] to find and select the “Network Setting” option.
   4. Select the “IP Settings” option.
   5. Make note of the IP address.
2. Log into your Panasonic’s web interface.
   1. In in browser window on your computer, go to http://ipaddress/, where “ipaddress” is the IP you made note of earlier for your phone.
   2. When you’re prompted for login credentials, enter the username “user” and password “userpass”.
3. Click the “Telephone” tab at the top.
4. Select the “Multi Number Settings” option from the left column.
5. Use the checkboxes to adjust the various settings.
6. Check out the examples below to get some ideas on how to configure your phone system.

Check out the following examples.

Example 1

The following example shows a configuration where the handsets each have their own line, and also share two common lines.

Line 501:
When you receive an incoming call to line 501, only handset 1 will ring.

Line 502:
When you receive an incoming call to line 502, only handset 2 will ring.

Line 507 or 508:
When you receive an incoming call to line 507 or 508, all of your handsets will ring.

Example 2

The following example shows a configuration where handsets 1–3 dial with lines 1–3, respectively. Each handset uses the default line set in the right-side column. Handset 4 has been limited more than the others.

Handset 1:
When you pick up handset 1, line 1 is used by default. You can also choose to use line 2 or 3 instead.

Handset 2:
When you pick up handset 2, line 2 is used by default. You can also choose to use line 1 or 3 instead.

Handset 3:
When you pick up handset 3, line 3 is used by default. You can also choose to use line 1 or 2 instead.

Handset 4:
When you pick up handset 4, line 4 is used by default. You can not use any other lines from this handset.

Troubleshooting

I don’t get a dial tone.

1. Make sure the handset you’re using is registered to the base unit.
2. Make sure the status indicator on the base unit is solid green.
3. If the indicator is not solid green, refer to the “STATUS indicator on the base unit” section (see pp. 11–12) of the Panasonic Quick Guide.

My calls have choppy audio, or words are dropped intermittently.

If you experience choppy audio, this is usually an indication of insufficient bandwidth. The bandwidth available for your VoIP calls can be reduced by file transfers, streaming video, online gaming, or other heavy network activity. For best call quality, it’s recommended you limit heavy network or internet activity during VoIP calls.

You can test your network VoIP performance at: http://www.phone.com/customer-support/test-your-network-voip-performance/

My phone does not ring.

Make sure that your phone’s call forwarding or DND features are disabled. The phone doesn’t display an easy indicator of the status, so you will need to verify the settings through the menu options.

If you still have issues after checking these features, certain network layouts can prevent your phone from receiving VoIP traffic properly. See the “How should I set up my network?” section below for some tips.

My calls drop after 15 minutes.

Certain network layouts can prevent your phone from receiving VoIP traffic properly. See the “How should I set up my network?” section below for some tips.

How should I set up my network?

Your network will consist of a variety of components, each with its own unique features and configurations. Though VoIP devices are designed to work with all types of routers, you may encounter special issues with getting your network to work with VoIP properly; certain features of your network might need to be modified.

Here are some general rules for configuring your network.

Consult the user guide for your network component, or contact the manufacturer’s support department if you need specific guidance.

Disable any SIP Application Layer Gateway (ALG) features.

Routers with SIP ALG enabled can interfere with SIP VoIP packets, preventing them from reaching your device, or routing them incorrectly. This means your VoIP device might drop out in the middle of a call, not ring on incoming calls, or the wrong device might ring (if you have more than one).

If you have a router where this feature cannot be disabled:

• Consider putting your VoIP device in the DMZ. Though this will expose that device to the internet, it eliminates the SIP ALG issue for it, while still using your current network hardware. Most consumer routers can only assign one IP address to the DMZ.
• Consider purchasing a router where disabling this feature is possible. This way your VoIP device can remain behind the protection of the router’s firewall.

Make sure your network isn’t “double-NAT”ted.

Network Address Translation (NAT) is what a router does to get traffic to your computer. “Double-NAT” is an issue where two routers are placed one after another. This can be a common network setup mistake made when, for example, someone adds a wireless router without replacing their existing modem/router combination device.

A computer that is behind a double-NAT setup can usually still browse the web, while other activities like sending and receiving e-mail might be problematic. More advanced applications—like VoIP—aren’t likely to work at all.

To resolve this issue, you will need to put the modem/router device into “bridged” mode. Most modem/router combination devices will allow this. This will disable all routing and NAT functions on the modem/router, so only the standalone router will perform these functions.

DSL modem/routers may support “half-bridged” mode, where the modem will take care of the PPPoE authentication but leaves the NAT functions to the standalone router. If “half-bridged” mode is not possible, select “bridged” mode instead, and input the PPPoE authentication details into the standalone router.

If I lose power or my internet connection goes down, will I lose phone service?

If you lose power, or if your broadband service is unavailable, you will not have phone service.

© 2012 Phone.com, Inc. All rights reserved

Panasonic and the Panasonic logo are trademarks of Panasonic Corporation and/or its affiliates in the U.S. and other countries. Third party trademarks mentioned are the property of their respective owners.