Linksys ATA Setup & Troubleshooting Guide

Basic Set Up for the Linksys PAP2

1. Connect the Ethernet port of the PAP2 to your network (router, switch or modem) .

2. Connect your telephone line to the FXS port.

Set up with a router

The router will be placed in between the modem and the Phone Adapter PAP2 device. The use of a router allows multiple devices (computers, Pap2) to utilize the same broadband connection.

• Modem cable to WAN port on Router. Plug into Power Supply.
• Plug computer(s) into Router ports.
• Plug PAP2 into Router Port.

During usage, if you find call connection to fade, it may be best to plug your PAP2 device directly into the modem rather than the router.

Configuration Map

PAP2 Device Specifications

Troubleshooting

No Dial Tone

Go through this checklist until problem is solved:

1. Make sure the telephone is plugged into the correct port of Phone 1.
2. Make sure the yellow ACT LED on the back panel of the Phone Adapter is lit. If it is not lit, check router and connection to the Internet.
3. Make sure the green Status LED on the back panel of the Phone Adapter is lit, and then pick up the telephone; you should now hear a dial tone.

How to Properly Reboot

1. Power off your modem by unplugging the power adapter.
2. Power off the router by unplugging the power adapter.
3. Power off the Phone Adapter by unplugging power adapter.
4. Wait two (2) minutes, then power on modem by plugging power adapter into an electrical outlet.
5. Wait two (2) minutes, then power on the router by plugging the power adapter into an electrical outlet.
6. Wait five (5) minutes, then power on the Phone Adapter by plugging power adapter into an electrical outlet.
7. Reboot your computer and check for an active internet connection.
8. Pick up the telephone. You should now have a dial tone.

Lights

Power

The Power light shines red when power is first plugged in. Flashes blue when connection is being set up. This light should be solid blue when the power is on and the device is ready. It will light up when the router is powered on, and will flash blue as it is booting up, or for a system self-test or firmware upgrade. If the power light is red, this would indicate a malfunction.

Ethernet

This light should display a solid blue when an Internet connection is established. If it is off, then this would indicate no connection on Ethernet. It will flash blue when data is being transmitted.

Phone 1

The phone light should be blue when the ATA is registered and provisioned. It will blink blue when a connected phone is being used or an incoming call has been detected. When the phone is not in use the LED will be solid as long as the ATA is registered. If the LED is not lit, then the ATA has no current registration.

The lights on the adapter will blink for about five minutes while the adapter talks our system to get set up when you first plug it in. Once the lights have stopped flashing you should get a dial tone when you pick up the phone and you can use it just like any normal phone.

Status and LED Blink Patterns

Router Port Information

• Unblock all outbound UDP traffic.
• Unblock port range 13456 thru 13462.
• Unblock port 5060 inbound for UDP traffic

Choppy Sound Solutions

Experiencing choppy sounds on the PAP2 indicates that you do not have enough upstream bandwidth to support your VoIP conversations. We require at least 80kbps in each direction to hold a stable conversation. If you only have, for example, 128kbps upstream and also have a game player, FTP session or some other function going on in your home while trying to have a phone conversation you could end up with your ATA not being able to get the bandwidth it needs to support the call.

We recommend taking a speed test online, such as http://speedtest.net.

Frequently Asked Questions

1. What can I do to eliminate choppy sound on the PAP2?

a. Experiencing choppy sounds on the PAP2 indicates that you do not have enough upstream bandwidth to support your VoIP conversations. We require at least 80kbps in each direction to hold a stable conversation. If you only have, for example, 128kbps upstream and also have a game player, FTP session or some other function going on in your home while trying to have a phone conversation you could end up with your ATA not being able to get the bandwidth it needs to support the call.

We recommend taking a speed test online, such as http://speedtest.net.

2. If I lose power or my internet connection goes down, will I lose phone service?

a. If you lose power, or your broadband service is unavailable, you will not have phone service. When the power or broadband service resumes, it is recommended to reboot your ATA device.

3. When I make a telephone call, the call does not go through. Instead, I hear a fast busy signal.

a. Pick up your phone and try dialing 1+ the area code then the phone number. If this does not work, you will need to reboot your system completely.

1. Power off your modem by unplugging the power adapter.
2. Power off the router by unplugging the power adapter.
3. Power off the Phone Adapter by unplugging power adapter.
4. Wait two (2) minutes, then power on modem by plugging power adapter into an electrical outlet.
5. Wait two (2) minutes, then power on the router by plugging the power adapter into an electrical outlet.
6. Wait five (5) minutes, then power on the Phone Adapter by plugging power adapter into an electrical outlet.
7. Reboot your computer and check for an active internet connection.
8. Pick up the telephone. You should now have a dial tone.

4. When I’m on a telephone call, words are dropped intermittently.

• If you are using a wireless router and a cordless phone, they may be using the same frequency and may interfere with each other. Move the cordless phone farther away from the router.
• There may be heavy network activity, especially if you are running a server or using a file sharing program. It is recommended to limit network or internet activity during VoIP telephone calls.
• There may not be enough bandwidth available for your Internet phone call. You may want to test your bandwidth using one of the bandwidth tests available online, such as http://speedtest.net. For more information, refer to your Internet Service Provider’s

5. My telephone does not ring and my calls automatically go to voicemail.

1. Make sure the telephone is plugged into the correct port of Phone 1 on the Phone Adapter.
2. Make sure the ringer volume on the telephone is set to an audible level.
3. It is recommended that you reboot the system.

6. The Status LED does not light up.

Check the cable connecting the Phone Adapter to your router. Make sure your network has an active Internet connection.