Cisco SPA301-G1 User Guide

Phone Layout

1. Handset
2. Status Light and Message Waiting Indicator (MWI)
3. Voicemail button
4. Ringer on/off switch
5. Flash button
6. Redial button
7. Volume button

1) Handset

2) Status Light and MWI

This light can be red, orange or off.

• Off You can make a call (normal state).
• Blinking Red You can pick up at this phone (a call was put on hold at this phone).
• Solid Red You have a new voicemail waiting. You will also hear a “stutter” dial tone when you attempt to make a new outgoing call.
• Solid Orange You cannot make a call (phone is not registered to the System). Contact your phone administrator.

NOTE: If the light double blinks, there is a connection problem. If the network cable is securely in place and the light still double blinks, contact your Network Administrator. If the light fast blinks, it is downloading or writing firmware. Do not power off.

3) Voicemail Button

To listen to voice messages:

• To access the voicemail system, press the Voicemail button.
• You can also dial ( * ) ( 8 ) ( 6 ) ( 8 ) ( 6 ). (Remember: “Voice Mail Voice Mail”).
• Follow the voice prompts to listen to messages.

4) Ringer On/Off Switch

Move the switch up to turn the ringer on or down to turn if off.

5) Flash Button

Press to place a call on hold, pick up a second incoming call, transfer a call, or set up a three-way conference call.

Placing a call on hold:

• Press the Flash button during an active call. You will hear a high-pitched dial tone. You may now hang up the handset.
• You may also dial ( * ) ( 8 ). You will hear instructions to “press any key to return to the call,” but you cannot hang up the handset, or the caller will be disconnected.

Pick up a second incoming call (Call Waiting)

• When receiving a second call, the MWI will flash and you will hear a single beep.
• Press the Flash button; your first call will be placed on hold and the second call will immediately be connected.
• Press Flash again to swap calls; the other will be placed on hold.
• To hang up on one of the calls, simply hang up the handset. You will resume the other call automatically when you pick up the handset again.

Transfer a call:

• Press the Flash button during an active call, then dial the number you wish to transfer to.
• For Attended Transfer, wait while the phone rings. When the third party answers, you may speak with them and then hang up your phone when ready to transfer. The calls will then be connected.
• For Blind (Unattended) Transfer, once you hear the phone ring, simply hang up.
• You may also dial ( * ) ( 2 ). You will hear “transfer,” followed by a dial tone. Follow the steps above.

Three-Way Conference Call

• Press the Flash button during an active call.
• The first call is placed on hold. There will be a dial tone; dial the number to conference in.
• Press Flash again. The conference call will now include all parties.
• Hanging up disconnects all parties.

6) Redial Button

Press to redial the last number called.

7) Volume Button

Press to cycle the volume for the handset (when on a call) or the ringer (when the phone is on-hook).

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Additional User Features

Call History

• Find the IP address of your phone by picking up the handset and dialing ( * ) ( * ) ( * ) ( * ).
• At the “Configuration Menu” prompt, dial ( 1 ) ( 1 ) ( 0 ) ( # ). The IP address will be read to you.
• Open a browser window on your computer, and navigate to “http://ipaddress/calllog.htm”, where “ipaddress” is the IP of the phone.
• You will have three tabs shown: Redial List, Answered Calls, and Missed Calls.

Call Forwarding

• Dial ( * ) ( 7 ) ( 2 ) to activate. When you hear the high-pitched dial tone, enter the destination extension or number. You will hear a slow “stutter” dial tone as confirmation.
• Dial ( * ) ( 7 ) ( 3 ) to deactivate.

Speed Dial

To program entries:

• Dial ( * ) ( 7 ) ( 4 ). When you hear the high-pitched dial tone, enter the speed dial number (2-9) followed by the destination extension or number. You will hear a double beep as confirmation.

To use speed dial entries:

• Pick up the handset and press the number (2-9) corresponding to the desired entry, followed by the ( # ) key.

Do Not Disturb

• Dial ( * ) ( 7 ) ( 8 ) to activate. You will hear a slow “stutter” dial tone as confirmation.
• To disable, dial ( * ) ( 7 ) ( 9 ).

Call Recording

• Any time during an incoming call, dial ( * ) ( 7 ).
• You will hear: “Recording is now on.” The caller will hear the same message.
• To end Call Recording, dial ( * ) ( 7 ) again. You will hear: “Recording is now off.”
• Visit the Call Logs section of your account after the call has ended to review the recording.

Call Blocking

• To block a caller from calling again (while on a conversation with them), dial ( * ) ( 9 ).
• You will hear a confirmation message.
• If you pressed ( * ) ( 9 ) by mistake, press it again to unblock the caller.
• Upon disconnecting the call, that caller will not be able to call again.
• Anonymous calls cannot be blocked. To block callers with hidden caller ID, refer to the Numbers section in your account’s Control Panel.