Phone.com

Phone.com is there to help, from start to finish. I am very impressed with the quality of service and features that Phone.com provides at a fraction of the cost of other companies. Phone.com also has an extremely helpful, knowledgeable support team there to help you with any questions or issues you may have. After switching to Phone.com, my business will never switch to another phone company. I recommend Phone.com for any business.

I just wanted to let you know that I have used your service
for almost 1 year now in my law firm and it is working great.
Every time I wondered if phone.com had a particular feature, you
already had it, or were developing it. I have recently signed up for
home service as well. Keep up the good work.

Thank you very much for the prompt professional service. Phone.com has given us the options we need as a small company while allowing us to thrive amongst the big boys. I would refer anyone to Phone.com

Phone.com is one of these services that you ponder on asking yourself how you ever managed without…and are really sorry for not doing earlier. Not only is it cost-effective, it’s a breeze to implement and the customer support people are absolutely amazing. They are very knowledgeable, and they treat you like a VIP customer no matter which package you chose. I would recommend phone.com to my friends and colleagues in an eye blink.

…Yesterday, I called and got John. He was so kind and respectful, it blew me away. I, myself, am totally blind. That is no joke. I literally speaking have no eye-sight at all. I have a program that reads the computer screen to me with computerized synthetic speech. I was trying to set up my virtual office phone number. Not only did John explain where I went wrong, he must have spent at least! an hour and a half with me on the phone teaching me how to navigate the online control panel etc. Never once did he get the least impatient, and was very alert, and very very very out-going…. It was an absolute pleasure working with him. He clamed he knew absolutely nothing about working with blind people, nor with the use of screen readers, nor web site accessibility, however he was incredibly interested in learning more, and seeing how my software worked in relation to you all’s web site. There are a few places that my screen reader does not speak anywhere even close to correctly. He took this very very seriously. I told him what needed to be done to fix the problem, as I myself am a web designer. He notated everything that I said, plus repeated back to me his notes word per word, so that we could make sure nothing had been miscommunicated… He’s very very fortunate to be with such a great company.

Phone.com gave us all the call routing and forwarding solutions we needed. Perfect for a start up. No land line. Only our virtual voice line. 877 ECOLECT.

We love the fact that we could set up one number and have it go to Providence, San Francisco or Chicago… The electronic receptionist and Menu enables callers to go to each location, to get to the right person. It was a professional, affordable and flexible way to go. No sacrifice of professionalism, or quality.

Our running/social club has nine chapters. We were able to easily set up 10 different mailboxes allowing the different chapters to remotely change the directions to each week’s run. By sharing the cost of the phone, we have a full fledged voicemail system for each club for less than $2 a month. The ease of using the interface, the sound quality of the voice server, the free text to speech feature, and the great customer service all combine to make www.phone.com the best deal in both VOIP and Virtual Office.

We are very satisfied customers of Phone.com. Not only do they have great rates and a phenomenal service, but they support you every step of the way. Even though their service was very easy to set up, they were there to answer any questions we had. In addition, their customer service organization is world-class,–extremely knowledgeable about their offering as well as very customer-centric.

…Terrific support and terrific affordable service. You saved me $29/mo from comcast voice….

…Danielle and Juan H helped me today and both were very good. Thanks…

…Easiest billing issue resolution I have ever encountered in my life! I signed up during the first 2 months free promo, but was sent an invoice for my second month of service… called in, told Dan the situation and he said no problem I will fix that, this month will be a zero balance and then next month you will be charged (whatever it is supposed to be) and he has already sent me a confirmation e-mail. I could not believe how quickly and kindly this was handled! I have not received customer service like that in a VERY long time!…

…Outstanding customer service! Both before I became a customer as well as after I became a customer…

…I am new to the system. I think I am going to love it! Pretty cool service…

…The service technician who helped me was one of the most professional people I have ever spoken to. He is an asset to your company and a great individual!…

…Keep doing what you’re doing!

Phone.com’s Office 300 plan gives you a lot for how little you pay. You get 300 hundred minutes included with you plan, which is spectacular for such an inexpensive service. In addition, the Office 300 plan gives you cheap additional minutes at 4.9¢ a minute. The Office 300 plan includes unlimited extensions, which is outstanding. Phone.com gets our highest recommendation.

Phone.com’s Virtual Office is our #1 pick. With Phone.com you can select an 800 Toll Free Number, a Local US Number, an International Number, Vanity Toll Free Numbers, or even Transfer an existing Local or 800 Number. This company is listening to what their customers are asking for and continually adding features to their product offering that make it a top notch pick for any small business. Add to that their outstanding customer service, and they are a provider that’s going to be hard to beat.

By outsourcing our main local, toll free and fax numbers to Phone.com, we are protected against unnecessary interruptions resulting from local service provider outages. In a matter of seconds, Phone.com’s web-enabled system allows us to quickly respond to interruptions by forwarding our numbers to another office location. Consistent telecommunications are critical to any business and Phone.com provides an essential risk management tool that will help you achieve 24/7 uptime.

Phone.com provides solid plans with great features, more minutes, more extensions, and additional phone lines, at fantastic price points, and with outstanding in-house customer support… adding new and missing features is a top priority for Phone.com. They are definitely responsive to their customers needs.

I use call forwarding - from our main Phone.com toll free number, which gives the business more credibility. People think it’s a large company when they call. I think if we didn’t have that image our sales would be much lower. When I can’t pick up calls voicemail messages go back to my virtual office, my Phone.com online account. I get message alerts, so I can get to my messages quickly. If I couldn’t I’d lose a lot of business.

You see, potential customers generally need a call back ASAP or they lose their nerve, because it’s dating, and usually never call back.

Another great feature are my special promotions messaged to callers  via special greetings, because they might not hear about certain pre-dating events otherwise.

Phone.com allows me to always respond quickly, or always have a vehicle to collect all my calls. I can’t always be there. But I’m always covered, thanks to the great Phone.com system!

I recently called customer service to initiate my 800 number and voice mail system. Phone.com’s representative was the best customer service representative I have ever spoken with for any product. He patiently guided me through the entire setup process making relevant and helpful suggestions all along the way. His dedication was commendable and I will stay with Phone.com for my voice and data services for good.

Thank you for your outstanding service!

I am very pleased with my experience as a phone.com customer.  First, the support and customer service has been fantastic, walking me through every step,  working to get my phone system up and running and available whenever I need help.  I love the convenience of phone.com.  The features are great, being able to forward my number to any phone and the options to get messages via email.  Having an 800 # perfect for small business and the self employed; it gives instant credibility at a can’t beat it price.  Thanks phone.com!

I must tell you that through the calls and emails the phone system now works the way we want it! There isn’t anything I can say other than a great big wonderful THANK YOU! I sincerely appreciate you understanding and work ethic in solving this problem. Your support team is the best!

Today’s edition of “Lori Recommends” is all about Phone.com’s Virtual Office. I have so many good things to say about this company, and I’m not sure where to start! I suppose starting at the beginning will be helpful … I decided to make the switch from my previous 800# provider because they were charging me an additional fee each month for my vanity number, 866.611.LORI. With Phone.com’s service, that additional fee is a thing of the past. Plus, I’m now paying a lower monthly fee. Sweet.

The process of transferring my toll free number to Phone.com was quick, easy and most important, painless. Their support staff kept me up-to-date through the entire process, plus I didn’t lose any functionality during the transfer. I also dig it that I could tell instantaneously whether my toll free number was transferable to Phone.com.

So many features for so little money each month. I won’t outline those features here; instead, scamper on over and check out their Virtual Office services for yourself.

Did I mention their support staff delivers Killer Customer Care? Amazing stuff!

If you’re in the market to setup your own virtual office, or make the switch from your current provider, I recommend highly Phone.com.

By far the best pricing I’ve seen for a virtual phone system. They are a fairly new player in the game but they appear to have the goods. Winner of Internet Telephony Magazine’s 2007 Product of the Year Award.

Phone.com’s Virtual Office system is perfect for us at Angel On A Leash. We’re a charity organization that promotes the use of therapy dogs in hospitals and other facilities around the country, so our officers, volunteers, and board members are located in many states. The Virtual Office system gives people a way to reach us without having to keep track of multiple cell phone and office numbers - no matter where we are, people can find us easily! The online system is very easy to use, but when we have needed help, customer service is available 24/7 to answer every question or concern.

Phone.com’s Virtual Office is the perfect solution for us at Jeans.com. The ‘follow me calling’ feature has proven to be invaluable and I love receiving my voice messages by email. I’d recommend Phone.com to any small business.

I love The Phone.com virtual office service! It actually increased my productivity and efficiency when dealing with customers on the phone and also enabled me to set up affiliate relationships with other vendors that can be contacted directly through the menu that I set up using the Phone.com interface.

Phone.com Virtual Office is a valuable asset for my marketing communications business. Flash Fire Communications services the video games industry worldwide, and I use Phone.com to better manage my contacts from all locations and time zones. Plus, Phone.com customer support is easy to reach and gives me prompt and expert service whenever I have a question. I highly recommend them.

The convenience and ease of Phone.com Virtual Office makes it perfect for my business needs. I really appreciate the email notifications when i have a voice mail waiting for me; i don’t have to endlessly check my account, Phone.com lets me know when someone has contacted me – brilliant!