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Work at Phone.com

Phone.com is a 21st century cloud-based communications platform that brings people and technology together. We empower our customers to communicate how they want, where they want, when they want.

  • We're flexible – our service can be used by anyone, and provides the backbone for virtual numbers, mobile phones, business PBX, enterprise, and custom telephony integrations.
  • We're significant – we serve 100,000+ end-points to small businesses, home, and mobile users.
  • We're growing – we have been growing every year since we started in 2006.
  • We're stable – we're well funded, and we have a great team.

About You

Tech-savvy, down-to-earth, energetic, and passionate are keywords when describing you (as well as your knack for comedic timing).

  • You like to work with people that believe in their company, and customers that love our product.
  • You look forward to coming to work each day.
  • You subscribe to the mantra: "work hard! play harder!"

Why Phone.com?

Our employees are our most valuable asset and we care about their personal health and wellbeing as well as their professional growth.

  • We're giddy about pride and awesome service.
  • We're a growing, exciting and fast-paced company.
  • We emphasize meaningful work in a fun and collaborative environment.


Available Positions:

 

Sales Network & Support Engineer

Job Location: Newark, NJ

As a Sales Network & Support Engineer, your key role is to support the most sophisticated and lucrative customers at Phone.com, many of whom have sophisticated network setups. In addition you will help establish Phone.com as the industry standard for cloud-based communications and customer service.

Responsibilities

  • Diagnose, resolve, and document hardware and software network issues in a timely and accurate fashion, and provide end user training and support where required.
  • Configure or help the customer configure a stable VoIP operation on their network. This includes configuring and optimizing all network hardware, software, and communication links, while ensuring minimal network downtime.
  • Under general direction, assist in the planning, design and implementation of VoIP telecom networks and systems.
  • Conduct feasibility studies for large VoIP deployments; makes recommendations on the selection of communications software and hardware.
  • Collaborate with, train and assist our Tier1 customer service team in support-related matters.
  • Read technical manuals and brochures on new products in order to recommend changes in telecommunication configurations to improve levels of service and reliability.
  • Troubleshoot and identify advanced IP / VoIP/ SIP telecommunication issues by analyzing PCAP data.
  • Monitor telecommunications equipment for alarm conditions.
  • Provides ad-hoc and formal training for new phones and devices.
  • Document and flowchart (using Power Point & Visio) processes, procedures and aspects of the VoIP infrastructure.
  • Act as a liaison between our customer service and IT teams.
  • Work hand in hand with the network team when it comes to routing and VOIP network architecture issues.
  • Bonus: write blog posts, screencasts, how-to’s, tweets and Facebook regularly.

Requirements:

  • A passion to help others and deliver awesome customer service both to customer and within the company
  • Strong written and verbal communication skills.
  • At least 5 years of post college IT Experience
  • A natural born hacker with both business acumen and social abilities.
  • Outgoing and social nerd/geek who is passionate about learning new technologies and telling others about their geek exploits.
  • Excellent oral and written communication skills. You will blog about technical issues, new features, newsworthy applications and engage customers.

Bonus Points

  • Love to work in an entrepreneurial setting.
  • Passion towards creative technical problem solving.

Benefits

  • Medical & Dental & Vision insurance.
  • 401K & Stock Options.
  • World class tools to make working remote easier.
  • Excellent gear – PC, Apple or Linux, take your pick.

This position reports to the Director of Customer Service

Apply

 


 

Perl Software Developer

Job Location: San Diego, CA (Poway)

We are looking for web application developers who are interested in building great products and learning new technologies. We are not worried about the specific languages, databases or frameworks you know or don't know.

Responsibilities

  • Full time position
  • Participate in the implementation of our telephony platform; front end and backend applications

Requirements

  • Ability to rapidly learn new technologies
  • 3+ years of experience with Perl
  • 3+ years of experience with backend web programming
  • Comfortable with LAMP stack and mysql
  • Experience with APIs, Web services and REST
  • Experience SVN or Git
  • You want to work in a collaborative environment

Bonus

  • You're fun to be around
  • Experience with distributed technologies and SOA is a plus
  • Experience with front-end development
  • Experience with Agile/Scrum is a plus

We Offer

  • The opportunity to work with a wide range of cutting edge technologies in a dynamic environment
  • Competitive salary, depending on experience
  • Medical, dental & vision insurance
  • Competitive paid-time-off (PTO) policy – paid vacations and holidays
  • Free lunch on Fridays; free soda and coffee
  • Awesome work environment; small company vibe where you will make a difference
  • Free phone service and Phone.com swag!

Apply