Virtual Office is designed to help you serve your customers more effectively. We offer a variety of helpful features that allow you to organize your phone system, direct your callers to specific employees and much more. One of the more beneficial features is Call Queues. Using Queues allows you to designate how calls are routed to a specific group of numbers within your Virtual Office. Queues are perfect for customer support and sales departments, help desks, reservations and appointments, and so much more.

Decrease The Time a Caller Waits On Hold

You can customize your Call Queues by adding several Queue Members so your callers can reach an available representative without waiting.

Avoid Extra Costs

No need to purchase a multi-line small business phone system; the Phone.com Call Queues allow you to forward incoming calls to cell phones, home phones, work phones, etc. at any location!

Queue Members Ring Order

Queue Members are rang in order from first to last and if a member is already on a call, the next number on the list is rung. With little to no wait time and a live representative available, customers will stay happy and satisfied with your business.

Order in the Queue

No reason to bring down the gavel with this organized small office phone system; you select the numbers, the amount of rings and what should happen if a call goes unanswered.

Size Doesn’t Matter

Are you a small home-based business or a large corporate office? With call queues you’ll sound professional at all times no matter what size your business is!

Limitations

The members list of a Queue can only include phone numbers outside Phone.com and Non-Virtual-Extension numbers such as extensions that terminate on an ATA (Analog Phone Adaptor) or an IP phone.