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Features

FEATURE

Queues

Organize a group to answer incoming calls.

Call Queues allow you to route incoming calls to a specific group of phone numbers, or members. Queue members are rung in order from first to last, and if a member is already on a call, the next number on the list is rung. While callers are waiting to be connected, Phone.com will play your selected Hold Music.

Queues are perfect for customer support and sales departments, help desks, reservations and appointments, and so much more.

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Included Feature

This feature is included with all plans. For technical and setup information, please visit Support or download the Queues Guide.


 

Customize Hold Message

Create a custom hold message for callers to listen to while waiting for a queue member to answer.

No Call Center Needed

Queue members don't need to be in the same office. Perfect for tele-commuters, queues forward calls to their location.