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Features
Feature is available with the following Phone.com plans:
Virtual Office Phone System
Home Office and Small Business
Enterprise

Caller Analytics


Caller

Analytics

Gain valuable insight to your callers' public data and social profile with our easy to use call analytics platform.
Break down and analyze calls to your Virtual Office with just a few clicks. FREE 60-day trial!
Add-On Feature
Office Feature

Requires a Virtual Office plan. Additional fees may apply. See pricing for details.
For technical details and setup information, please visit support.


Caller Analytics information is divided into 6 easy to use data categories.

Overview

A Virtual Office wide snapshot of caller data with new and returning call break downs.

Activity

Break your calls down by inbound or outbound call, duration, length of time on hold as well as the time of the call.

Demographics

Your caller data is analyzed by caller demographics in a variety of ways, including census population data.


Technology

Understand how your callers are reaching you, via landline or cell phone. This also includes the cellular provider.

Behavior

Analyze your callers by breaking down between new and returning callers to your Virtual Office number.

Social

Connect your callers to their social media accounts for email, Facebook, Twitter, and LinkedIn.