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Call Handling Rules

The backbone of your service.

Call Handling Rules are the set of options created by you to route incoming calls to your account to your desired location.

Using Call Handling Rules, you can route incoming calls to a single destination, or different destinations based on the day and time or the Caller ID of the call received.

You're not limited to just phones!

With Call Handling Rules, send calls to:

  • Voicemail - have your messages sent to you as a .mp3 file
  • Custom greetings - create your own audio messages
  • Menus - make a set of options users can select
  • Your computer - send and receive on your desktop
  • and much more - Call Routing makes it easy
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Included Feature

This feature is included with all plans. For technical and setup information, please visit Support or download the Call Handling Rules Guide.


Numbers and Extensions

Each number and extension in your account has it's own set of Call Handling Rules to route incoming calls.

Advanced Options

Advanced call handling options allow you to select the Caller ID to show, or add Voice Tag and Call Screening.

Schedules and Contacts

Call Handling Rules integrate with your Schedules and Contacts to make call routing easier.