Call Handling Rules

Call Handling Rules are the set of options created by you for routing incoming calls to your Virtual Office account out to your desired location.

Using Call Handling Rules, you can route incoming calls to a single destination, or different destinations based on the day and time or the Caller ID of the call received. Calls can be forwarded, sent to voicemail, sent to a menu or queue, your Dial-by-name Directory, sent to a greeting or disconnected. It’s all up to you!

For example, a call on our phone system that is received between 8am – 5pm would be sent to your cell phone, but a call received after 5pm and before 8am will be sent to a voicemail box. But, if your sister calls she will be sent to your cell phone, no matter the time of day.

Use for Numbers and Extensions

Each number and extension in your account has it’s own set of Call Handling Rules to route incoming calls.

Integrate with Schedules and Contacts

Call Handling Rules integrate directly with your Schedules and Contacts to make call routing easier.

Save Call Handling Presets

Call Handling Presets allow you to save your Call Handling Rules to easily apply them at a later time. Need to temporarily change how a call is routed but don’t want to lose your existing settings? Create and save a preset that will allow you to quickly revert to your saved call handling settings. The preset management page allows you to quickly create, edit or delete.

Advanced Options

Advanced call handling options allow you to select the Caller ID to show, or add Voice Tag and Call Screening.