FAQs: Faxes
| Can I specify a number to be my dedicated fax line? |
| Yes, you can specify a number to be your dedicated Phone.com™ Virtual Office fax line. To choose this option for an already existing number, visit the Numbers section of your account and select the Settings icon. From the Number Action section, select the option to Receive Fax. Please note that one number only can be designated as a fax line. If you want to use your current business line plus a fax line, you will need to purchase an additional number. |
| Can I send a fax using my Virtual Office number? |
| At this time, we only offer inbound faxing to your Phone.com™ Virtual Office number. |
| How can I view my faxes? |
| When you receive a fax, it will be accessible from within the Extensions section of your account. Select on the Inbox icon to view your fax messages. An email notification can also be sent and the fax can be viewed as a PDF on your computer. |
| Do faxes count toward my minutes? |
| Yes, receiving faxes does count toward your alloted minutes. If you exceed the minutes alloted with your Phone.com™ Virtual Office plan, you will be charged for the overage. Check out our pricing and plans to upgrade your service. |
| Do I need an adapter to plug into my fax machine? |
| No, with Phone.com™ Virtual Office, you do not need an adapter for your fax machine to receive faxes. All of your faxes will be viewed online in PDF format. |
| Are there any additional fees if I choose to have one of my numbers as a dedicated fax line? |
| No, there are no additional fees, but there is a monthly charge if you add a new number or exceed the alloted amount available in your Phone.com™ Virtual Office package. |
| Can I print out my faxes? |
| Yes, the faxes are downloaded in the PDF format and you will have the option to print the fax from your computer. Please make sure you have a working printer connected to your computer. |
| Can I forward faxes to a specific number? |
| The Receive Fax option allows a phone number to be a dedicated fax line. After selecting this option from your Number Action, select the extension mailbox you would like the faxes to be delivered. You can also download the PDF fax to your computer hard drive and attach it to an email to forward to anyone you want. |
| What type of format can be faxes downloaded? |
| Faxes can be downloaded in the PDF format. |
| I am confused about how to use a fax. How will the service work with my Phone.com™ Virtual Office number? |
| If you intend to use your Phone.com™ Virtual Office to receive calls and faxes, it is recommended to purchase a package with at least two numbers included. This way, you can have one number as your designated fax line and one number as your main business line. When a fax is sent to your number, it will be stored in your Phone.com online control panel in the PDF format. Login to your Inbox to view/download/delete any of your faxes. You can also have the fax emailed to your email address, allowing you to download the fax to your computer’s hard drive. Keep in mind that this service is to receive faxes–not to send faxes. |
| I only want to display one number for phone calls and faxes on my website. Is this option available using your service? |
| Though we do not recommend using our service in this manner, you can set a specific menu option to forward to your personal fax line, therefore masking the actual number of that fax line. Or, you can purchase two numbers and set one number up to Receive a Fax followed by setting the Menu option to forward to that number. As mentioned, we do not recommend this option, but if you configure your system like this, it will work. |
