FAQs: Billing

1 Do you offer a 30 day money back guarantee?
2 Are there additional taxes on international rates?
3 Are refunds prorated on cancellation?
4 Are there taxes on each bill, like a cell phone?
5 Does the end date of an annual contract change if you upgrade or downgrade during that period?
6 What payment methods do you accept?
7 How do I read my bill?
8 What numbers are the “offshore rates” applied to?

Does Phone.com offer a 30 day money back guarantee?
The first 30 days are free on Phone.com™ Virtual Office services, therefore if you decide to cancel during this time period, no service fees to Phone.com will have been paid.

Are there additional taxes on international rates?
Yes, the USF (Universal Service Fund) is applied to international calls plus all other applicable taxes. Please see our Terms of Service for more information.

Are refunds prorated on cancellation?
Yes, refunds are prorated upon cancellation of your services if you cancel before the first 30 days of your service has ended. If you cancel after the first 30 days, no refund will be issued.

Are there taxes on each bill, like a cell phone?
Our terms and conditions state that they are charged a recovery and USF fee. These are mandated by the FCC. As stated in our Terms of Service:“[Customer is] responsible for, and shall pay, any applicable federal, state, municipal, local or other governmental sales, use, excise, value-added, personal property, public utility, regulatory (including Universal Service Fund) and/or other taxes, fees and charges now in force or enacted in the future, that arise from or are imposed as a result of your subscription, payment or use for or of the Service. Such amounts are in addition to all other charges for the Service and will be billed to your account.”

Does the end date of an annual contract change if you upgrade or downgrade during that period?
No, the end date does not change, but the payments become pro-rated to reflect the amount paid initially.

What payment methods do you accept?
We accept all major credit cards, Visa, American Express, MasterCard and Discover. We do not accept check payments.

How do I read my Phone.com™ Virtual Office bill?
Reading your bill is simple with the help of our example bill. Click here to view.

What numbers are the “offshore rates” applied to?
When someone calls your toll-free number from the continental United States, these minutes are billed normally; either included in your plan, or at your plan’s “additional minute” rate. Certain calls are “surcharged”, such as those from pay phones, and from Canada. You can choose to allow or deny these calls.