Using your Phone.com Home Phone Service
1. How can I talk on the phone and be online at the same time?
2. How do I make phone calls with Phone.com Home Phone Service?
3. How can I dial 911 with Phone.com Home Phone Service?
5. How many advanced features are offered?
7. Can I connect a fax to the ATA?
8. How can I change my Outbound Caller ID?
10. How can I use multiple phones with my service?
11. What options can I change within my Home Phone online account management?
12. How can I enable International Calling?
13. How do I access my voicemail?
14. How do I use the Call Return feature?
15. How do I hide my identity when making an outgoing call?
16. Do I have the ability to block specific phone numbers?
17. How do I forward my calls directly to my voicemail?
18. How do I control my Speed Dial settings?
19. How do I enable Call Forwarding?
20. How do I utilize Three Way Calling with my Phone.com service?
21. Is there a time frame on a phone call I make through my Phone.com service?
22. Where do I login to my account to access my settings?
1. Can I talk on the phone and be online at the same time?
Absolutely. Our network is designed to be ultra efficient. As long as you have a broadband Internet connection, you can work on the computer and talk on the phone without experiencing any degradation of service.
2. How do I make phone calls with Phone.com Home Phone Service?
Once your adapter is installed, you simply pick up your telephone and dial. For domestic calls, you must dial the full ten digit number — with the exception of numbers you have programmed in your speed dial. It’s important to understand the relies on your broadband Internet connection. If there is a power outage or your broadband service is interrupted for any reason, your Phone.com Home Phone Service will not work. But, if this does happen, the ability to forward all calls to an alternate destination (such as your cellular phone) is available.
3. Is dialing 911 the same with Phone.com Home Phone Service?
There are also some important differences when dialing 911 on your Phone.com Home Phone Service. You must activate your 911 service! Users are required to register the home address of their service so that they can be located in the event of an emergency. If the physical location of your adapter is not accurate or not on record, emergency services will not be able to locate you if you are unable to speak your address or are disconnected.
If you move your adapter to another location, you must call customer service at 1.800.998-7087 or use the online account management portal to update the physical location on record.
As noted above, 911 service may be disrupted by power outages or outages of your broadband internet service. We urge you to review the “Emergency Services - 911 Dialing” section in the Phone.com Terms of Service agreement for more information about 911 Dialing.
4. Can I call anyone I want?
Yes. You can dial any ten digit or International phone number. Phone.com’s Home Phone Service Unlimited calling plans include unlimited calling across the U.S. and Canada. Competitive International rates apply to all other locations. To enable International Calling, please contact our Customer Support by clicking here.
5. How many advanced features are offered?
Phone.com Home Phone Service plans include (at no extra charge) advanced features such as voicemail, call forwarding, do not disturb, three way calling, call return, caller ID blocking and much more. In addition to these familiar features, Phone.com offers features that are only possible with VoIP. With Phone.com you can:
- Select from a list of nationwide area codes and available phone numbers — regardless of where you live
- Keep your existing phone number
- Manage your voicemail and calling features through our easy-to-use, online account management portal
- Take your Phone.com Home Phone Service adapter with you to make and receive calls anywhere you have a broadband Internet connection
- Choose Virtual Numbers that ring to your primary line. Since you select the area code, Virtual Numbers are a great way to provide friends and family with a local number where they can reach you.
Learn more about Phone.com Home Phone Service features.
6. Can I add a second line?
Yes. Phone.com Home Phone Service offers extra savings on bundled plans that include two lines. Find out more.
7. Can I connect a fax to the ATA?
No, unfortunately faxes are not supported at this time. We apologize for the inconvenience.
8. How can I change my Outbound Caller ID?
To request your Outbound Caller ID be changed to reflect your personal or business name, please contact our friendly Customer Support. When contacting our Customer Support, please provide the current Outbound Caller ID name, your previous provider (if applicable) and the new Outbound Caller ID. Note that once the change has been submitted, it can take a minimum of 24 hours to update in the database.
9. Do you ship ATAs overseas?
Not at the present time.
10. How can I use multiple phones with my service?
The most optimal method is to use a cordless phone system with a base unit and extra handsets. The “base station” of the cordless phone plugs directly into the port of your adapter (ATA). You can then place the extra handsets around your home.
Multiple Jack Connectors or Splitters are available from your local home improvement store. Plug the connector into the phone port of your adapter (ATA) and then plug your other phones into the connector.
A wireless phone jack system is available at your local home improvement center, and it allows you to place a phone into any electrical outlet. The base connects to the port of the adapter (ATA) and the wireless jacks plug into the electrical outlets in your home. Please be aware that wireless phone jack systems may cause interference and potential sound related issues which we are not responsible.
11. What options can I change within my Home Phone online account management?
The following options are available for you online:
Change your 911 service address
The online Phone Book allows you to add, delete and manage entries for people you call on a regular basis or to simply save a number.
Instead of dialing a whole phone number, set up Speed Dial, which allows you to simply dial “01″, etc. to reach the person.
Account Settings
Control Panel Password
Voice Mail Password
Billing Address
Billing Credit Card
Login Name
E-Mail Address
Timezone
Incoming Call Settings
Do Not Disturb
Do Not Disturb allows you to send callers right to voicemail — even before the first ring.
Anonymous call rejection
Reject the call when there is no caller ID information.
Voicemail
Ring Count
Select the number of times this phone will ring before the call is forwarded or sent to voicemail.
Call forwarding
We will forward calls to the phone number you specify in the following situations:
Always
When I am on the phone
When I don’t answer my phone
When my telephone adapter is not working
Call Waiting
Blocked phone numbers
Add and delete numbers to your blocked list to no longer allow calls to come in from that number.
12. How can I enable International Calling?
If you wish to enable International Calling with your Phone.com Home Phone service, please contact our friendly Customer Support. In the meantime, check out our International Rates.
13. How do I access my voicemail?
If you have a voicemail message, you will hear a stutter tone when you pick up your phone. To access the message, dial your 10 digit Phone.com number and enter the password provided in your Welcome Letter when prompted.
To remotely access voicemail, dial your phone number from any phone. When the greeting begins, press the * key and enter your password when prompted.
You can also listen to voicemail over your PC via the online control panel.
14. How do I use the Call Return feature?
To use the Call Return feature, dial *69 on your phone to return your last incoming call.
15. How do I hide my identity when making an outgoing call?
To hide your identity when making an outgoing call, you will need to enable Caller ID Block. Simply dial *67 before dialing the number you wish to reach.
16. Do I have the ability to block specific phone numbers?
Our online control panel allows you to enter numbers of callers you wish to reject. The option will be available within the Incoming Call Settings section of your online control panel.
17. How do I forward my calls directly to my voicemail?
The Do Not Disturb feature directs all incoming calls to voicemail, even before the first ring. To activate and deactivate the Do Not Disturb feature, please login to your online control panel.
18. How do I control my Speed Dial settings?
To create, edit or delete your Speed Dial settings, login to your online control panel. The option to manage up to 100 frequently called numbers is available, giving you access to each number with a simple two digit code.
19. How do I enable Call Forwarding?
To enable Call Forwarding, which allows you to forward your calls to an outside phone number, login to your online control panel and visit the Incoming Call Settings section. Each Phone.com service gives you four Call Forwarding options:
- Always–Forward your calls to this location every time your phone rings.
- When I am on the phone–Forward calls to this location only when you are already on another call.
- When I don’t answer my phone–Forward calls to this location only when you do not answer your phone.
- When my telephone adapter is not working–Forward calls to this location in the event your adapter is not working.
20. How do I utilize Three Way Calling with my Phone.com service?
Three Way Calling can be accessed by following these simple instructions:
- Dial the first party’s number
- Once you are connected, press the flash button on your telephone
- Dial *25
- When you hear a dial tone, enter the second party’s number
- Once they are connected, press the flash button on your telephone
- Dial *92
- All parties will be connected to the call
21. Is there a time frame on a phone call I make through my Phone.com service?
Yes, for security purposes, we place a two hour time frame per call. If you are speaking with an individual over your Phone.com Home Phone service and the call reaches the two hour mark, it will be disconnected. We apologize for any inconvenience this might cause.
Where do I login to my account to access my settings?
The best place to login to your Phone.com Home Phone account is online at “http://home.phone.com”.
