Transfer your Existing Number
2. How does the Phone.com porting process work?
3. What will prevent my number from porting?
7. Can I use an IP phone with my Phone.com home service?
8. How long does it take to port my number to Phone.com?
9. I am transferring my number, but do my existing services with my wireless company go along with it?
10. If I cancel, will Phone.com allow me to transfer my number to another provider?
11. Am I notified when my number is ported over?
1. What is an LNP?
An LNP stands for Local Number Port. If you request to transfer your current number, we designate it as an LNP request.
2. How does the Phone.com porting process work?
Once you submit your order, it may take 1-2 business days to process and ship the ATA. As soon as we have confirmed the order and shipped the ATA, we place your phone number into our system to guarantee support from your current rate center you are transferring the number from. We will notify you if we cannot port the number. If portable, you will receive an email from Phone.com with an LOA (Letter of Authorization) form. Instructions will follow as to what we will need, but we will also be requesting a current COB (Copy of Bill) when you fax or email us back your LNP request form.
From this point, it can take 30-60 days to complete the port process of your number to Phone.com.
To port multiple numbers you can just add the phone numbers to the form, there is an option on the form. The COB that you provide to us will also need to have these numbers.
3. What will prevent my number from porting?
The following are possible reasons why an LNP may be rejected:
1. Billing address mismatch
2. The name on the most recent phone bill does not match the name on the account with Phone.com.
3. Hold on account from previous provider
4. Letter of Authorization completed incorrectly
5. Writing crossed out, misspelled or typed on the Letter of Authorization (must be handwritten ONLY)
6. DSL service currently subscribed with this number
7. Distinctive Ring or Ringmaster enabled on the number
4. What is a COB?
COB stands for Copy of Bill, which will be from your current provider, and is required along with the Letter of Authorization to port your number to Phone.com.
5. Can I port my DSL number?
Unfortunately, the option to port your DSL number is not available. The DSL line will need to be disabled in order for us to port the number. Also, please note that the DSL number will no longer be able to be connected to that DSL line once transferred.
6. Can I use my own adapter?
Most ATAs are “locked” to their original provider. Although some are unlocked, Phone.com is not ready to support these devices.
7. Can I use an IP phone with my Phone.com home service?
Phone.com’s home service only allows use of the ATA. You can plug in and use any regular or cordless phone but we do not support IP phones at this time.
8. How long does it take to port my number to Phone.com?
A number can take up to 60 days to port to us. Normally, the porting process does not take the full time, as long as we have your cooperation and the cooperation of the losing servicer. Please make sure to remove any special features such as ring mate, DSL, etc. from the number before sending in your LNP form. It is also important, that when you send us the paperwork, that your paperwork reflects the same information as the CSR (customer service record). It is best to double check with your current provider and ask them what exactly they have for your CSR on file. This will help make things run smoothly.
9. I am transferring my number, but do my existing services with my wireless company go along with it?
You can continue to be a customer of your wireless carrier, but will need to have a new number assigned by that carrier in order to keep your service active. Check with your wireless carrier to be sure.
10. If I cancel, will Phone.com allow me to transfer my number to another provider?
We endeavor to honor outbound port requests. Provided you have been a customer in good standing for at least 30 days, in most cases, Phone.com will honor your request to port your phone numbers to a new service provider, as long as your new service provider is able to accept the number, and that your Phone.com account remains current until the port is complete. See our Customer Terms of Service for more information.
11.Am I notified when my number is ported over?
Yes, you will receive three status notifications:
When Phone.com processes the order
When we receive an ETA from the phone company
When the order is completed.
