Phone.com University

Phone.com University – How to Set Up Call Notifications

by Derrick Arteus

Call notifications are a great feature that allows you to receive an email or SMS text message when someone calls your Phone.com number. No need to worry about missed calls! Call notifications will give you:

  • The caller ID of the caller
  • The number or extension they dialed
  • The date, time and duration of the call

How to Enable Call Notifications

You can enable call notifications either through your Phone.com number settings, or through your extension settings.

Be aware! If you set up notifications on both the number and extension level, you will receive duplicate notifications, so it is usually best to only enable notifications in one place.

To enable this setting through your Phone.com number settings:

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit next to your chosen Phone.com number.
  3. Select On next to the Call Notifications section on the Edit Number  page.
  4. Check Send an email notification to (1) and enter your email address.
  5. Check Send a text message (SMS) notification to (2) and enter your cell phone number.
  6. Select Save Changes to save your settings.

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To enable this setting through your extension settings:

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit next to your chosen extension.
  3. Scroll to the very bottom of your extension settings page to find the Call Notification Settings section.
  4. Select On next to Status to enable call notifications.
  5. Check Send an email notification to (1) and enter your email address.
  6. Check Send a text message (SMS) notification to (2) and enter your cell phone number.
  7. Select Save Changes to save your settings.

callnotification2

Once call notifications are enabled, you will receive an email and/or SMS every time you receive a call on your Phone.com number. See you next Monday for some more Phone.com knowledge!

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