Tag Archives: voip

Phone.com University

Phone.com University – How to Order a Phone/Adapter

by Derrick Arteus

In addition to virtual number services, Phone.com also offers several IP phones and ATA adapters that allow you to place and receive VoIP calls with an internet connection. There are several benefits to ordering a device directly from us, including:

  • 30-day warranty on all devices.
  • Pre-configured devices for instant setup and use.
  • 24/7 support from Phone.com on all devices.

There are two device categories to choose from:

  • ATA Adapters (Grandstream HT702/Cisco SPA122) – These are used to hook up a regular analog phone to your VoIP service.
  • IP Phones  (all other listed models) – These phones hook up directly to an internet connection and do not require an adapter.

How to Order Your Device

Ordering a device is easy. Once you are logged into your account, follow these steps:

  1. Hover over Configure at the top of your page, and select Add a User/Extension.
  2. Select IP Phone or Adapter as the type.
  3. Click the Add & Select Device orange box. You are now on the Select Your New Device page, where you can choose from a number of devices that we offer. Select a device to order and then scroll down to the bottom of the page.
  4. Enter a shipping address in the Select a Shipping Address section or choose a pre-existing address that we have on file for your account (1).
  5. Click the Add Selected orange button at the bottom of your page (2).
  6. Click the Confirm Order button to complete your purchase.


Your device is now ordered and will ship within 7-10 business days.

How to Modify or Cancel Your Order

If your device has not shipped, it is easy to change the shipping address or cancel the order within your account. Follow these steps to do so:

        1. Hover over My Account at the top of your page and select Account Home.
        2. Select View order status in the New Devices box.
        3. To update your shipping address, click the Update Shipping Address orange box.
        4. To cancel your order, click the Cancel Order box.


That’s all it takes to order a device! See you next Monday for some more Phone.com knowledge.

VoiceMail Transcription Saves The Day

by Stuart Zipper

If it wasn’t for Phone.com’s VoiceMail transcription service, my entire checking account could have been emptied out.

It seems that some credit card bandits used my Visa debit card to charge 76 cents from a place in Kansas. I can only guess where they got the number from, but I have fairly recently received several notices from major retailers that their systems had been compromised. The reason for a tiny charge like that is possibly that the bandits were probing to see if the card number really was good, and hoping that such a tiny charge would go unnoticed.

That my card number was stolen is the bad news. The good news is that the tiny charge was flagged almost immediately by Visa’s security people, and I quickly got a phone call from my credit union’s security team.

But the bad news is that I wasn’t at my desk when they called, I was out of the office on a job. Now as anyone who follows my blog knows, if my home office phone isn’t answered the call goes to my cell phone automatically using Phone.com’s ‘follow me’ capabilities. But, as luck would have it, I was inside a building where AT&T’s signals don’t always penetrate well enough to support voice.

So the call went to my Phone.com Voicemail. Now I had subscribed to Phone.com’s computer-based VoiceMail transcription service almost instantly when it was first offered. Thus, a computer some place in the cloud “listened” to the voicemail, transcribed it, and sent the transcription to my eMail, all in a matter of seconds. And I have a smartphone set so that all my eMail can be read on the phone from wherever in the world I am, without having to fire up a computer. While the cellular signal for voice wasn’t strong enough to penetrate the interior of the building where I was located, either the data signal could penetrate or perhaps I had moved to a part of the building where signals could get through.

In any case, my eMail was downloaded to my phone, and within 10 minutes of the security folk calling I was reading the Voicemail transcript. Within another minute or two I was on the line with security (obviously not from my cell phone, given the at best spotty service where I was … actually I called via a Phone.com VoIP connection). Another couple of minutes and the card number was cancelled.

Phew. Saved by a VoiceMail transcription. Without that it would have been six hours or more before I got home to listen to my VoiceMail. By then I suspect my bank balance would have been approaching zero. Eventually I might have gotten my money back, either from the credit union or via an insurance policy I carry that supposedly covers such situations. But it could have taken weeks to collect.

The bummer, though, was that this happened just a few days before I was flying out of town to see my grandchildren and other family members, and the Credit Union said that Visa couldn’t get a new debit card to me before I left, even if I paid a pricey $25 rush fee. Oh well, I do have a MasterCard credit card, and I heard a rumor that cash and checks also still work.

Phone.com Introduces Panasonic Internet-based SIP Cordless Phones for Businesses and Residential Customers

by Phone.com

 new Panasonic Session Initiation Protocol (SIP) phones provide business-quality services equivalent to landline phones while coupled with the mobility of traditional cordless instruments.

Livingston, NJ (PRWEB) August 09, 2012. Recognizing the wide proliferation of cordless phones in the home and business environments today,Phone.com, the premiere provider of Virtual Office telephone services, has become one of the first Internet Telephony Service Providers (ITSPs) to introduce Panasonic Internet-enabled Session Initiation Protocol (SIP) cordless telephones as a standard product offering. These systems are ideal for small businesses that need mobility within an office, the ability to retain outstanding call quality, and the myriad of new features available from cloud-based phone services. They are also ideal for residential and home office users.

The Panasonic KX-TGP500 and KX-TPA50 are ideal complements to the Phone.com Virtual Office suite of services. The systems are expandable to six DECT 6.0 cordless handsets, can support three concurrent calls, and are standardized for high-definition (HD) voice communications. Anyone wanting the flexibility of a cordless phone yet the value afforded by Internet phone services now has a viable alternative to the old method of using an analog terminal adapter (ATA) and plugging in non-Internet-enabled devices.

“The SIP cordless phones from Panasonic allow our customers to enjoy the familiarity of existing cordless phones but with much lower phone line costs than with traditional Plain Old Telephone Service (POTS),” said Ari Rabban, CEO of Phone.com.

The system includes one handset, with the option to purchase additional Panasonic KX-TPA50 handsets.

Handsets on both phones feature calling status displays on large 2.1-inch screens with white backlight. Features include call forwarding, voice mail, call transferring and a speaker phone that reviews describe as excellent. When fully charged, the phone provides five hours of talk time or roughly 10 days of standby.

According to Panasonic’s website, the combination of hosted voice phone services like the Phone.com Virtual Office with the Panasonic cordless SIP phone system creates a “phone system in a box” that offers exceptional value to today’s smart consumers.

“Phone.com’s VoIP phone service and cloud-based business phones are ideal for smaller businesses, especially for those that require mobility within an office environment. This could include medical offices, accounting firms, legal offices, manufacturing facilities, warehouses, retail stores,” Rabban suggested.

For more information, please contact Joel Maloff at jmaloff(at)phone(dot)com.

About Phone.com
Phone.com is a cloud-based phone company offering a variety of innovative and economical business and home phone services for entrepreneurs, home offices, small businesses and individuals. Powered by advanced VoIP technologies, the company offers Phone.com Virtual Office for small businesses, Phone.com Virtual Number for individuals on the go, Phone.com Home Phone Plus for consumers and Phone.com Mobile Office and Mobile VoIP. Please visit http://www.Phone.com or call 1-800-998-7087 for more information.


The Phone.com Virtual Office Offering

by Jeb Brilliant

Every so often it’s good to be reminded what our Virtual Office offering is and especially now because it recently changed.  I won’t focus on what we used to offer, we’ve added to it.  Now we offer 2 phone numbers with our base plan, local or toll free numbers so your customers have options.  Plus unlimited extensions, auto attendant with menus, call forwarding, a conference call room and  over 60 additional features making Phone.com the right choice.

If you’re new to Phone.com or business phone services then you can give us a 30 day free trial.  Take some time and set up your phone service just the way you want it and play with our features.  After the free trial you can decide if you want to keep our service and even transfer your number.  Then add some of our popular upgrades like an unlimited minute extension, vanity numbers, professional greetings and voicemail transcription.

If you like what you see with us we would be happy to have you join us and if you have any questions you can call our customer service line 24 hours a day at 800-998-7087 or interact with us on Facebook and Twitter.

Live Coverage of the Olympics?

by Ari Rabban

A lot has been and still is been written about NBCs practice of tape delaying all the major events from the London Olympics, as they have also done in past Olympics. All one needs to do is follow #NBC on Twitter to read the comments coming from superstars like Dirk Nowitzki to venture capitalists and other popular blogs.

The bottom line is obvious: we can all complain as much as we want but it is about the “bottom line” and after NBC paid $1.2B or something like that for the rights to the Olympics they have to protect it with prime time viewing and prime dollars from advertisers. Doubt any executive could or would have done anything different.

However, the price NBC paid will probably hurt them in the long run. It is a flawed model and one that all the talented executives that negotiated these mega contracts with the IOC simply did not know how to do in a different way.

I read comments that state that only 8% of Americans are on Twitter so they don’t really know the results until they watch the 8pm East Coast show and also read that many will just prefer not to read the results online and wait for the tape delay.

Perhaps, but in the internet era it is just so wrong. I truly wonder how many viewers do not know the result of the 4*100 swim relay that took place several hours ago and that NBC will show in about one or two hours from now…

One thing I am certain of: in the long run this contract will hurt NBC. I can’t see this happening in Rio2016 (the next summer games) or even in Sochi2014 (the next winter games).

TVs will all have internet build in them. Everyone will know the result and the ability to “delete” all videos of the events will not work nor will the ability to prevent live viewing from other sources. I watched the entire opening ceremony Friday afternoon after a two minute search online (I hope the site I used wont give my laptop a virus but it seemed quite legit and the broadcast was a great quality broadcast from BBC One).

In the bigger picture what is happening is not so different from what the VoIP industry did to traditional telecom in just less than 15 years. In 1997 through 1999 no one at AT&T, MCI or Bell Atlantic expected VoIP would do what it did to this mighty industry. In 2000 Lucent Technologies, Nortel and Alcatel still sold billions of dollars worth of switches (and the above mentioned carriers paid nicely for them). I don’t need to write what happened to these companies. OK I am not saying the IOC will end up like Lucent (a company I was once a very proud employee of) and also not that NBC will end up like MCI but big changes are going to happen.

We already watch TV in a different way  than we used to with most shows set to record by our DVRs. We already skip ads and I think the ad revenues for NBC in two and four years must hurt. I am hardly an ad expert and did not do any major research to back this up but I assume the Comcast executives that bought NBC are working on something different.

Most important, I can’t believe that in the United States in 2012 we are the only place in the modern world where we can’t see Olympic events live. Can’t see that continuing.