Tag Archives: voip

At Phone.com we pride ourselves on having top notch customer service, I was in a meeting last week talking about common customer service questions and our Call Blocking feature came up.  Customers want to know how to block incoming callers (typically spammers).  We have a solution that it seems like many people don’t know about.  It’s *9, when you dial * (star) 9 during a call that you receive the number will be placed in a blocked list.  This number can never call you again, unless you unblock them.   This means that next time you get a call about refinancing your home or lowering your car insurance, you can just dial *9 and never hear from those people again.  Keep in mind this will only work for callers with exposed caller ID.   This feature is active and available on all our calling plans.  If you accidentally block someone... Read More →

During the keynote at Google I/O’11 this week they talked about all kinds of new developing software. They talked about home automation and bringing music to the cloud but what caught my attention the most in terms of Phone.com was the talk of their update to the Android operating system. It’s technically called 2.4 but it’s also known as Ice Cream Sandwich and is going to revolutionize Android by unifying it together. Up to now Androids biggest problem in my eyes is that it’s heavily fragmented. One company put this skin on the vanilla version of Android, another company put another skin on and so on and so forth. At which point developing for Android meant developing for all different handsets that just ran on the same basic operating system. With Ice Cream Sandwich or ICS this is all going to change. Google is reigning in the manufacturers and skin... Read More →

When you start a business in your home, it is usually critical to cut costs wherever you can. It can be confusing, however, to figure out what services and equipment is essential and what things you can live without. You know you need your computer, Internet service and a printer, as well as a designated area in your home to make all the magic happen, but beyond that, what is really important and what is simply fluff? With email and iPhones, do you really need a fax machine? If you have a home phone and a cell phone, do you need a business phone? In order to make the best decision, look at the options and determine your priorities. A business phone may seem like an added expense, a luxury, but it may be the sticking point between success and failure- especially when you are in business by yourself. No... Read More →

Virtual Office is the premier choice for VoIP (Voice Over IP) phone service at an affordable cost to the consumer. Since VoIP phone services uses broadband and not regular phone lines, phone service is both easier and more cost effective than traditional landline services. Virtual Office is an affordable business phone service that doesn’t make you sacrifice the features that your company relies on. Virtual Office features one phone number to reach all locations and staff. This gives callers a seamless experience when calling into the office whether you have employees working remotely, employees that are constantly on the road, or multiple locations across the United States. One number will direct callers to all of the various departments or extensions that they may need without requiring them to remember multiple phone numbers. Advanced call forwarding settings allow you to transfer calls to any phone worldwide based on Caller ID or... Read More →

Establishing an edge in today’s cutthroat business world is crucial to success. Finding viable avenues for improved communication and reducing overhead allow for a better profit margin in the volatile global market. These challenges are increased greatly for small businesses that find it more and more difficult to operate above water in the the modern free market. Fortunately, technology is ever changing and leveling the playing field for all. Virtual Office phone service from Phone.com is here to lend a hand. Voice over Internet Protocol, or VoIP Service, is sweeping the communications world. The breakthroughs in Internet Protocol have allowed communication providers to combine the speed, accessibility, and storage capacity of the Internet to plain old telephone service (POTS) at a fraction of the cost. Small-time and home-based businesses looking for a way to cut overhead without losing service quality, while improving communication and customer outreach have a new option... Read More →

As technology continues to grow at a rapid rate, so does the way we communicate. No matter where advances in technology take us we as a people will still need to find a way to connect with each other easily and clearly (and especially for bussiness - voice communications is still key). One of the newer breakthroughs in communication technology is IP based phone service. Although 15 years old now, it is only in the last few years that the term VoIP (Voice over IP) has become a more consumer known word. VoIP technology delivers voice communications over your broadband networks. This technology offers higher bandwidth efficiency then normal copper phone wire. The bundled phone services you get with your cable company are based on VoIP technology. There are many types of "VoIP based" services: from regular home phone service to complex enterprise solutions or simple pc to pc communication... Read More →

Advertising is the key to growing your business, but it can be very pricey to run ad campaigns. Thus, the intelligent business personality is always looking for ways to spread brand recognition for little or no expense. The use of our Phone.com VoIP service, while saving on the monthly phone bill, can also help extend brand recognition via many voice features. Recorded Message on Hold We have all heard them at one time; whether you’re calling to dispute a bill with the cable company or calling to order tickets to the latest show, messages on hold can be an excellent way to share the most pertinent, up-to-date information about your company. Whether it is a catchy jingle that is sure to be stuck in the head of every caller for the remainder of the day or a word about the newest energy efficient product, a message on hold is an... Read More →