Tag Archives: virtual office

Find the Best Vanity Phone Number for Your Business

by Sue Walsh

With so many companies building an online presence, it’s easy to forget that we still rely on the humble telephone to do business and create success.

Small companies use their phone lines to answer customer questions, take orders and deal with vendors, which is why a memorable vanity number is such a valuable asset.

What is a Vanity Number?

A vanity number is a local or toll-free phone number made up of a string of numbers or letters that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS.

Software Advice, a Texas-based service that helps businesses select the right software for their needs, recently published a great decision tree (shown below) that will help you choose the best vanity number for your business.

At first glance, the chart looks a bit intimidating, but the process is simple: Find the best word or phrase to represent your business > see if it’s available > take it!

Vanity Number Decision Tree. Source: Software Advice.

Phone.com Vanity Numbers

Phone.com offers a free vanity toll-free number with all plans. When choosing yours, we encourage you to work through Software Advice’s flowchart to find the very best number for you — it should only take a few minutes.

Also remember that your vanity number should be easy to recall, look professional and lend credibility to your business. 1-800-FLOWERS, for example might be better than 1-437-FLOWERZ.

Building and maintaining name recognition with a vanity toll-free number is one of the easiest ways to win business!

Cloud-based Unified Phone Systems On the Rise

by Joel Maloff

going_uprecent report from Infonetics Research shows that sales of unified communications, including cloud-based phone services like those offered by Phone.com, jumped 27 percent from the first quarter of 2013 to that of 2014. At the same time, worldwide sales of PBX systems and components fell by eight percent!

The message is very clear—hardware, premises-based systems are on the decline and cloud-based systems are on the rise.

Even though companies like Phone.com have been touting the benefits of cloud-based solutions for many years, what seems to be happening is that the unified communications industry has passed the point of critical mass, and is no longer being questioned on its applicability or viability for companies of all sizes. Cloud solutions simply make too much sense when it comes to capital outlay, flexibility to add and delete accounts, diminished management requirements, and the inevitable obsolescence of hardware systems.

Companies like Microsoft, Avaya, Cisco, NEC and Mitel will continue to offer physical phone systems, but their hardware is no longer on a growth path. They have now been overtaken by cloud-based communications. Larger organizations may retain premises-based systems for some time to come, but even these companies will add hosted solutions as a more economical alternative for smaller facilities.

Finally, I believe that as cloud communications become mainstream, we will see an escalation in the erosion of the communications systems of the past, and even greater growth rates for services like those offered by Phone.com.

Use DomainSkate To Protect Your Brand

by Phone.com

domainSkateDomainSkate.com has been a satisfied customer of Phone.com for a few years now, making it that much better to connect with them at NY Tech Day two weeks ago. In fact, our booth was right across from Phone.com’s, giving us the opportunity to chat with their team and get outfitted with some Phone.com swag!

We also had a chance to talk about the product we recently launched—our online brand protection for small- to medium-sized businesses. DomainSkate helps companies manage their brands and domains online, keeping cyber squatters and other domain abusers away.

For demo purposes, we entered “Phone.com” into our software dashboard, and predictably, there were many results for domain names that included the term “phone.” Most notable were instances where people were obviously trying to target Phone.com by registering domains like www.phonecom.com and www.phone-com.com. Also, there were those who’d registered the term “phone” in the new domain TLDs (Top Level Domains), who may later try to sell those domains to Phone.com competitors; for example, www.phone.computers, which showed up in our search results.

What’s key is that DomainSkate’s system showed that there are people out there looking to capitalize on the Phone.com brand name by using new domain extensions to scoop up domain names similar to “Phone.com.” What can Phone.com or any small- to medium-sized business do to protect themselves?  A lot actually, and much of it can be done without breaking the bank!

Online brand protection is not just for the Googles, Yahoos! and Citibanks of the world. Every business can police its name and brand by making sure no one is taking advantage of them online. Simply go to DomainSkate.com and sign up for FREE for the first 2 months (use code PHONE). The system will check your brand name, give you initial results and then do a deeper sweep a few hours later.

Next, if your company has a registered trademark, DomainSkate can help you get into the Trademark Clearinghouse, which delivers two key benefits. First, it ensures that you have the first right to obtain your brand name in a new domain, such as “YourStore.Web” or “YourB&B.Hotel.” You’ll also be notified, for a period of time, if people try to take your name on a TLD.

Finally, if you’ve found that someone has your domain name and is cybersquatting, typosquatting or just trying to fool your customers or hurt your business, DomainSkate has resources to help get your name back.

Time for a quick shout out: Phone.com is the perfect complement to what we do at DomainSkate. From their easy-to-use control panel, we can point our toll-free number anywhere. This means that if we move to larger offices or want to route calls to our mobile phones while we’re out of the office, we have that freedom. This is critical to the success of our business!

If you run your business online, take your phone system online too with Phone.com—and remember that there are Internet criminals out there who want to capitalize on your success.

face-david1David K. Mitnick is the Founder and President of DomainSkate, LLC, an Internet company that focuses on online brand protection. Mitnick created DomainSkate when he saw the potential in the expansion of the global Top Level Domain space. He also shares his expertise in the area of Internet Domain Law, having written for, or been quoted in, CircleID, Mashable, VentureBeat, Inc. and Digiday. Find him on Twitter @DomainSkate.

Phone.com University

Phone.com University – How to Send a Fax

by Derrick Arteus

Every Phone.com account includes the ability to send a digital fax. Say goodbye to your fax machine!

How to Send a Fax

You can send a fax through any extension on your account. To begin this process:

  1. Mouse over Configure at the top of your account page and select Manage Users & Extensions.
  2. Select Edit next to the extension from which you want to send a fax.
  3. Select Send a Fax on the left-side navigation bar within the extension settings.

phone1

You are now on the Send a Fax page. To create your fax:

  1. In the Fax Number field (1) enter the fax number to which you want to send a document.
  2. Enter cover page information (optional).
  3. In the Send a confirmation email to field (2) enter your email address to receive a successful delivery confirmation.
  4. Select Choose File (3) to upload the document you want to send.
  5. Select Preview Fax (4) to provide a preview of how your fax will look to your recipient.
  6. Select Send Fax to fax your document.

phone2

Once your document has been sent successfully, you will get a delivery confirmation email. This is the only record you will have of your fax being sent successfully. Save this email if you need it for your records.

That’s all it takes to send a fax! See you next Monday for some more Phone.com knowledge.

Small Business, Global Presence. Yes, You Can!

by Adele Fredeluces

globalnumbersPhone.com makes it easy and affordable to support a business in several countries!

Need virtual numbers in different regions and the ability to call internationally? For Ofelos Media, a Phone.com client based in Cyprus, our phone service delivers all that and more!

Ofelos Media offers business and marketing services that help small companies expand and establish an online presence. Services include scanning and electronic archiving of documents, strategies for mobile and online marketing, and guidance on social media. Phone.com gives Ofelos Media the telephony resources to maintain their relationships with global clients, and enables them to operate economically.

While their main office is located in Cyprus, Ofelos Media has another office almost 2,000 miles away in Denmark, with each location using numbers local to those countries. “The features we love most about the [Phone.com] system is its ability to handle global numbers, which gives us a local presence in each country,” says Ofelos Media CEO Marianna Frangos.

At each office, Ofelos Customer Service Specialists also use Communicator, Phone.com’s soft-phone service, along with our iPhone app, so they don’t have to buy and maintain phone equipment. Frangos says that’s good business sense. “Communication is both effective and efficient … we have no upfront investment and no hardware to maintain, so we save time and money!”

As she does for Ofelos Media, Phone.com’s number specialist Jenny Dempsey can help you find the perfect local and global phone numbers for your business.  Marianna Frangos again: “Phone.com’s customer service is excellent! Jenny is always keen to help us with any problems that arise, and help walk us through Phone.com’s many features.”