Tag Archives: small businesses

GreenFire Energy Makes the Switch to Phone.com

by Adele Fredeluces

greenfire_energyGreenFire Energy is a small but growing renewable energy firm located in Salt Lake City, Los Angeles and the San Francisco bay area. Founded in 2010, GreenFire has worked to develop breakthrough CO2-based geothermal energy systems that produce clean, sustainable energy.

They recently made the switch to Phone.com and co-founder Randy Balik has already seen a positive impact on his small business. “Phone.com has simplified the way our small business manages its entire phone system,” he says, adding, “Your service has given us a much more professional business presence than we had before.”

Features like customizable menus and professional greetings easily set small businesses apart from their competitors, and are included in Phone.com’s basic plan. Balik says that GreenFire is saving about $70 per month over their previous VoIP system, and is getting a much broader service.

And while Randy Balik uses our control panel to tweak settings, he’s happy to have a great customer support team on his side whenever questions arise. “What I honestly love is the ability to call and talk to a live person who can help in situations when the solution is not intuitively obvious in the web portal.” He says Phone.com’s customer service really sets us apart from others. “I’ve always been able to reach a live person quickly when I’ve had questions or needed assistance.”

We consider it a privilege to enable small businesses like GreenFire Energy to succeed as they work to protect our environment.

San Diego Customer Service Meetup Hosted By Phone.com

by Jeremy Watkin

San Diego Customer Service Meetup

Phone.com and Toister Performance Solutions, Inc. are hosting a meetup event for San Diego customer service professionals on Wednesday, April 9 from 4:30-6:30 PM Pacific time.

The evening will feature a grand tour of Phone.com’s awesome customer service operation, round table discussions about customer service and, of course, networking.

There are still spots available but they are going fast so sign up today. Click to sign up and learn more about the event!

Coffee And Customer Service From Communicate Better Blog

by Jeremy Watkin

cropped-rotaryphone_swoosh_REDOn Communicate Better, our blog dedicated to customer service, Jenny Dempsey and I do a regular hangout to talk about customer service.  We call it Coffee and Customer Service but generally drink water or tea.

In today’s hangout, we reviewed our week of blogging that included posts about a terrific experience I had with Amazon.com and a horrific experience with a taxi cab driver.  Jenny concluded her series on The Four Agreements: A Practical Guide To Personal Freedom by Miguel Ruiz and talked about some customer service inspiration from the movie, The Grand Budapest Hotel.

Don’t miss out on today’s hangout!  To watch more terrific customer service hangouts, check out our YouTube channel.

Kindling New Ideas: NJ Spark Summit 2014

by Peter Hogan-De Paul

CEO Ari Rabban speaking at the NJ Spark Summit

CEO Ari Rabban speaking at the NJ Spark Summit

The brainchild of Aaron Price of the NJ Tech Meetup, Amit Baria of the new-tech school Fuel.am, and Bret Morgan of the Jersey Shore Tech Meetup, NJ Spark Summit hosted prominent speakers discussing strategies for building successful startups.

The conference covered many topics, including a discussion on the future of data security by Dr. Ed Amoroso of AT&T, entrepreneurial advice from attorney David Sorin, and information on entrepreneurial opportunities in the city of Hoboken by Mayor Dawn Zimmer.

Sessions addressed effective crowd funding, offered fundraising strategies from major seed investors and venture capital groups, and discussed upcoming trends for marketing, promotion, public relations and media. Panel members included legal and funding specialists, as well as technologists from Indiegogo, TechCrunch, StartupValley, Techstars NYC and VentureBeat.

Personally, I enjoyed hearing Brett Martin’s experiences working through his failed startup Sonar Media, as well as discussions on how to effectively crowdfund, by Stantt co-founder Matt Hornbuckle, and on the gamification of products by Gabe Zichermann.

Building Engagement Though LiveCube

A truly galvanizing element of Spark Summit was the LiveCube app, co-created by event host Aaron Price, speaker Gabe Zichermann and Justin Schier. Used as the social media aggregator for the event, the big benefit of LiveCube was that it allowed attendees to post and then return later to monitor and engage with content created that day.

Gamifying engagement and offering prizes from sponsors and speakers strongly encouraged NJ Spark Summit attendees to use LiveCube and delivered a memorable meta-experience on top of the conference talk. An added bonus for attendees is LiveCube’s persistence after the event, letting them engage with speakers they did not have time to speak to during the conference.

Plugging Into Phone.com

As a sponsor, Phone.com provided a much-needed service at Spark Summit—a device charging station! Manned by Aaron Rosenthal and myself of Phone.com’s upcoming API, the stylized idea box held USB, Apple and AC charging units to let attendees recharge the devices they were using at the event.

Phone.com CEO Ari Rabban also spoke briefly about the boost that Phone.com provides to startups with our professional, low-cost business phone service. Phone.com also offered a free year of service for attendees of the conference!

Overall, I think NJ Spark Summit was well executed and gave startups, investors and developers the chance to engage with the New Jersey business community. As a young business, we at Phone.com love it when startups reach out and promote each others’ services, thereby encouraging those partners to return the favor down the road. Paying it forward was never so much fun!

Wanna Cupcake? Uses Custom Greetings To Announce The Flavor Of The Day!

by Adele Fredeluces

wannacupcakeAt Phone.com we take pride in helping small businesses grow. This week’s customer testimonial may leave you craving sweets, so consider yourself warned. That said, do you Wanna Cupcake?

Jim and Karie Romano, the owners of Wanna Cupcake?, have been with Phone.com since 2012 and our services have helped their Washington-based business grow sweeter through the years. They have a passion for creating awesome cakes, cupcakes and sweet treats, all made from scratch with the finest ingredients.

A number of Phone.com features help Wanna Cupcake? provide quality service to make each visit to their store and every special event memorable.  “We are able to have a phone menu, multiple extensions, voicemail and much more that would not be possible to afford with a traditional phone service provider,” they emphasize.

At Wanna Cupcake? flavors change every day!  To keep their customers informed, they simply pre-record a greeting with the flavors of the day and then schedule them to play on a given day of the week. Jim and Karie note, “By simply managing the greeting options (SO easy to do!) we can offer our customers more than our competition.”

If you still need to contact the bakers, decorators or design specialists, you can call in and leave a message with your orders or inquiries for your special events. “Customers are really impressed when we respond to a voicemail in record time!” Jim says. With voicemail notifications Wanna Cupcake? can respond quickly to their customers, especially when they are on the go.

We also provide these features at a reasonable cost for small businesses that are starting up. I think Jim and Karie say it best, “Controlling costs is just as critical as delivering outstanding quality and service. Phone.com has enabled us to have all of the features of a big business at a cost that we can afford.”

It is a privilege to enable small businesses like Wanna Cupcake? to keep their customers better connected and have a true advantage over their competition.  Don’t forget to follow Wanna Cupcake on Twitter and check out their flavors of the day!