Tag Archives: small businesses

GreenFire Energy is a small but growing renewable energy firm located in Salt Lake City, Los Angeles and the San Francisco bay area. Founded in 2010, GreenFire has worked to develop breakthrough CO2-based geothermal energy systems that produce clean, sustainable energy. They recently made the switch to Phone.com and co-founder Randy Balik has already seen a positive impact on his small business. "Phone.com has simplified the way our small business manages its entire phone system," he says, adding, "Your service has given us a much more professional business presence than we had before." Features like customizable menus and professional greetings easily set small businesses apart from their competitors, and are included in Phone.com's basic plan. Balik says that GreenFire is saving about $70 per month over their previous VoIP system, and is getting a much broader service. And while Randy Balik uses our control panel to tweak settings, he's happy to... Read More →

Phone.com and Toister Performance Solutions, Inc. are hosting a meetup event for San Diego customer service professionals on Wednesday, April 9 from 4:30-6:30 PM Pacific time. The evening will feature a grand tour of Phone.com's awesome customer service operation, round table discussions about customer service and, of course, networking. There are still spots available but they are going fast so sign up today. Click to sign up and learn more about the event!Read More →

On Communicate Better, our blog dedicated to customer service, Jenny Dempsey and I do a regular hangout to talk about customer service.  We call it Coffee and Customer Service but generally drink water or tea. In today's hangout, we reviewed our week of blogging that included posts about a terrific experience I had with Amazon.com and a horrific experience with a taxi cab driver.  Jenny concluded her series on The Four Agreements: A Practical Guide To Personal Freedom by Miguel Ruiz and talked about some customer service inspiration from the movie, The Grand Budapest Hotel. Don't miss out on today's hangout!  To watch more terrific customer service hangouts, check out our YouTube channel.Read More →

[caption id="attachment_17947" align="alignleft" width="300"] CEO Ari Rabban speaking at the NJ Spark Summit[/caption] The brainchild of Aaron Price of the NJ Tech Meetup, Amit Baria of the new-tech school Fuel.am, and Bret Morgan of the Jersey Shore Tech Meetup, NJ Spark Summit hosted prominent speakers discussing strategies for building successful startups. The conference covered many topics, including a discussion on the future of data security by Dr. Ed Amoroso of AT&T, entrepreneurial advice from attorney David Sorin, and information on entrepreneurial opportunities in the city of Hoboken by Mayor Dawn Zimmer. Sessions addressed effective crowd funding, offered fundraising strategies from major seed investors and venture capital groups, and discussed upcoming trends for marketing, promotion, public relations and media. Panel members included legal and funding specialists, as well as technologists from Indiegogo, TechCrunch, StartupValley, Techstars NYC and VentureBeat. Personally, I enjoyed hearing Brett Martin's experiences working through his failed startup Sonar... Read More →

At Phone.com we take pride in helping small businesses grow. This week's customer testimonial may leave you craving sweets, so consider yourself warned. That said, do you Wanna Cupcake? Jim and Karie Romano, the owners of Wanna Cupcake?, have been with Phone.com since 2012 and our services have helped their Washington-based business grow sweeter through the years. They have a passion for creating awesome cakes, cupcakes and sweet treats, all made from scratch with the finest ingredients. A number of Phone.com features help Wanna Cupcake? provide quality service to make each visit to their store and every special event memorable.  "We are able to have a phone menu, multiple extensions, voicemail and much more that would not be possible to afford with a traditional phone service provider," they emphasize. At Wanna Cupcake? flavors change every day!  To keep their customers informed, they simply pre-record a greeting with the flavors of... Read More →

More and more companies are moving away from a centralized physical structure and allowing employees to work from home or remotely when traveling on business. In 2013, there were an estimated 28 million small businesses in the United States. These businesses have generated over 65 percent of net new jobs since 1995. So how do small businesses or, for that matter, businesses of any size keep up with competition in the US and abroad? One way is to incorporate virtual-business strategies and employ some of the rapidly evolving technologies that fall under the umbrella of cloud communications. On Wednesday, February 26, at 11:00 AM PT / 2:00 PM ET, Joel Maloff (VP, Channel Development) and Aaron Rosenthal (API Product Manager) at Phone.com will host a webinar in conjunction with BrightTalk.  They will discuss the ways cloud communications might make sense for your business.  Some of the topics they will be tackling... Read More →

This post was originally published on Communicate Better Blog, our customer service blog.  Click here to read the original article. Here at Phone.com, we respond to both POSITIVE and NEGATIVE feedback. Yup, both are equally important. We want to thank customers for taking the time to share their experiences with us, both good and bad.  Feedback is a gift that helps us learn and grow into an even better company. Plus, there is power in recognizing our customer service team for their hard work, as it builds motivation and inspiration to keep serving others. We call our positive feedback Smiles. Why? Well, it makes us smile of course! We collect smiles here at Phone.com after all! We have an internal document where we keep all of the monthly Smiles for each representative. We share all of this feedback in our employee newsletter so everyone can be aware of the great feedback coming from our customers.... Read More →

Many small business owners use Google Apps for email, calendar, contacts, advertising and a whole lot more, including their Google Drive service. Google Drive includes word-processing, spreadsheet, presentation, form-creation and drawing services. Previously called Google Docs, the service is an indispensable tool for business people around the world. I came across an article this morning titled 16 Secrets of Google Drive in the online MACWORLD magazine. I don’t think all of these secrets are that secret but here are seven of my favorite tips from the article. 1. Search by Person One of Google Drive’s best features is the ability to collaborate with others on a document in real time. With so many comments flying back and forth, however, it can sometimes be a challenge to find the one you're looking for. Recently Google added the ability to search not only your documents, but to find documents by the name of people... Read More →

Business owners hear about the benefits of cloud storage all the time. The cloud can save you money, offers mobile access, helps your team work more cohesively, reduces infrastructure costs, and so on. The two most popular business solutions currently are Box and Dropbox. Both have good offerings but take a high-level look at some of the more important features. In the comparison table below, you can see that Box seems a superior service. But when it comes to media and syncing features, Dropbox is the clear winner. It’s important to keep in mind that Box was created with enterprise as its main focus. Available Features: [caption id="attachment_17100" align="aligncenter" width="553"] Source: Software Advice[/caption] Service Strength: [caption id="attachment_17099" align="aligncenter" width="553"] Source: Software Advice[/caption] Security wise, Box is stronger, and probably the right choice if you are dealing with private records or payment information. Dropbox seems to have dropped the ball in... Read More →

Anyone who's flown in the last decade knows that as soon as the plane touches down, people switch on their phones, and the buzzing, beeping and vibrating begins. I fly for business throughout the year and, until recently, would land and be bombarded with email and text messages. I tend to only fly American Airlines and in the last year or two onboard Wi-Fi has become available. I didn't think I needed it. I figured it would be nice to relax, catch up on reading and writing, but I was wrong. Yesterday, I wrote a Phone.com blog post at 38,000 feet and emailed it off to be edited and published. I stayed productive, which kept me from feeling stressed when I landed. My phone didn't even beep when I turned it on after landing! Just like mobile hotspots, inflight Wi-Fi is a tool that is changing where people do business.... Read More →

Small businesses have a lot on their plates to earn the “successful” label, but one factor that doesn’t always come into play when it comes to planning is the phone system. Sure, most small business owners seem to understand that some access to a phone system is necessary, but as they begin looking into the available possibilities, the task becomes almost overwhelming. Many these days work to decide between two options: a mobile phone system or a PBX. The reasoning behind the choice is a fairly clear one, too. PBX Systems: • Allow owners to mange voicemail • Create the option for call conferencing and group calling • Offer automatic call handling • Create user statistics and call logs Mobile Phone systems: • Give customers access to employees no matter where they are • Create an atmosphere of constant productivity and contact Fortunately, if you’re a small business owner, you... Read More →