Tag Archives: Phone.com University

Phone.com University

Phone.com University – How to Set Up Call Notifications

by Derrick Lewis

Call notifications are a great feature that allows you to receive an email or SMS text message when someone calls your Phone.com number. No need to worry about missed calls! Call notifications will give you:

  • The caller ID of the caller
  • The number or extension they dialed
  • The date, time and duration of the call

How to Enable Call Notifications

You can enable call notifications either through your Phone.com number settings, or through your extension settings.

Be aware! If you set up notifications on both the number and extension level, you will receive duplicate notifications, so it is usually best to only enable notifications in one place.

To enable this setting through your Phone.com number settings:

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit next to your chosen Phone.com number.
  3. Select On next to the Call Notifications section on the Edit Number  page.
  4. Check Send an email notification to (1) and enter your email address.
  5. Check Send a text message (SMS) notification to (2) and enter your cell phone number.
  6. Select Save Changes to save your settings.

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To enable this setting through your extension settings:

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit next to your chosen extension.
  3. Scroll to the very bottom of your extension settings page to find the Call Notification Settings section.
  4. Select On next to Status to enable call notifications.
  5. Check Send an email notification to (1) and enter your email address.
  6. Check Send a text message (SMS) notification to (2) and enter your cell phone number.
  7. Select Save Changes to save your settings.

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Once call notifications are enabled, you will receive an email and/or SMS every time you receive a call on your Phone.com number. See you next Monday for some more Phone.com knowledge!

Phone.com University

Phone.com University – How to Send a Fax

by Derrick Lewis

Every Phone.com account includes the ability to send a digital fax. Say goodbye to your fax machine!

How to Send a Fax

You can send a fax through any extension on your account. To begin this process:

  1. Mouse over Configure at the top of your account page and select Manage Users & Extensions.
  2. Select Edit next to the extension from which you want to send a fax.
  3. Select Send a Fax on the left-side navigation bar within the extension settings.

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You are now on the Send a Fax page. To create your fax:

  1. In the Fax Number field (1) enter the fax number to which you want to send a document.
  2. Enter cover page information (optional).
  3. In the Send a confirmation email to field (2) enter your email address to receive a successful delivery confirmation.
  4. Select Choose File (3) to upload the document you want to send.
  5. Select Preview Fax (4) to provide a preview of how your fax will look to your recipient.
  6. Select Send Fax to fax your document.

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Once your document has been sent successfully, you will get a delivery confirmation email. This is the only record you will have of your fax being sent successfully. Save this email if you need it for your records.

That’s all it takes to send a fax! See you next Monday for some more Phone.com knowledge.

Phone.com University

Phone.com University – How to Order a Phone/Adapter

by Derrick Lewis

In addition to virtual number services, Phone.com also offers several IP phones and ATA adapters that allow you to place and receive VoIP calls with an internet connection. There are several benefits to ordering a device directly from us, including:

  • 30-day warranty on all devices.
  • Pre-configured devices for instant setup and use.
  • 24/7 support from Phone.com on all devices.

There are two device categories to choose from:

  • ATA Adapters (Grandstream HT702/Cisco SPA122) – These are used to hook up a regular analog phone to your VoIP service.
  • IP Phones  (all other listed models) – These phones hook up directly to an internet connection and do not require an adapter.

How to Order Your Device

Ordering a device is easy. Once you are logged into your account, follow these steps:

  1. Hover over Configure at the top of your page, and select Add a User/Extension.
  2. Select IP Phone or Adapter as the type.
  3. Click the Add & Select Device orange box. You are now on the Select Your New Device page, where you can choose from a number of devices that we offer. Select a device to order and then scroll down to the bottom of the page.
  4. Enter a shipping address in the Select a Shipping Address section or choose a pre-existing address that we have on file for your account (1).
  5. Click the Add Selected orange button at the bottom of your page (2).
  6. Click the Confirm Order button to complete your purchase.

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Your device is now ordered and will ship within 7-10 business days.

How to Modify or Cancel Your Order

If your device has not shipped, it is easy to change the shipping address or cancel the order within your account. Follow these steps to do so:

        1. Hover over My Account at the top of your page and select Account Home.
        2. Select View order status in the New Devices box.
        3. To update your shipping address, click the Update Shipping Address orange box.
        4. To cancel your order, click the Cancel Order box.

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That’s all it takes to order a device! See you next Monday for some more Phone.com knowledge.

Phone.com University

Phone.com University – How to Access the Mobile Phone.com Website

by Derrick Lewis

If you have a non-iOS or Android smartphone, or you need an alternative to one of our available apps, the Phone.com mobile website is a great way to go.

On our mobile site you have access to similar features that we provide in our apps, including:

  • Checking your inbox for voicemail, SMS and faxes
  • Access to your address book and call logs
  • Placing a call using your phone.com number as the caller ID
  • Sending an SMS text message
  • Access to your conference bridge number

How to Access the Mobile Website

On your smartphone, open a web browser and go to www.m.phone.com. You will find yourself on the login page as shown below.

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The login screen asks for your Phone.com number, extension number and voicemail password. If you don’t know this information, here is a quick run-down on how to find it in your Phone.com account on a computer:

  • To find your Phone.com number, go to Configure and select Manage Numbers. Choose any of the Phone.com numbers listed on the Manage Numbers page.
  • To find your extension number, go to Configure and select Manage Users & Extensions. Decide which extension to use from this page.
  • To find your voicemail password, select the Edit box next to the extension you have chosen in the step above. On the Extension Settings page, scroll down to the Voicemail section and make note of the set of numbers in the Password field.

After entering the above information, tap Login to proceed. On the main login screen, tap Menu to access all of the features of the mobile website.

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That’s all it takes to access the Phone.com mobile website! See you next Monday for more Phone.com knowledge.

 

Phone.com University

Phone.com University – How To Set Up Our iPhone App

by Derrick Lewis

Our Phone.com Mobile Office App is a great tool that lets you access and manage one of the Phone.com extensions on your account from your iPhone. The app has many great features, including the ability to:

  • View SMS, voicemail and faxes in your Phone.com Inbox
  • Place outbound calls using your Phone.com number as the caller ID
  • Access your extension-specific call logs and address book
  • Send faxes from your iPhone
  • Set up a conference call
  • Change your voicemail greeting

If you haven’t already done so, download the app for your iPhone or search for phonecom mobile office on Apple’s App Store.

How to Set Up the Mobile App

After launching the application on your phone, it will ask if you already have an account with us. Tap Yes to continue.

The next screen will ask for your cell phone number. You will want to enter a valid cell phone number on this screen, as the app will later call that number and have you enter a validation code to authorize use of the app on your phone. Tap ok after entering your number to continue.

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The next screen asks for your Phone.com number, extension number and voicemail password. If you do not know this information, here is a quick run-down on how to find it in your Phone.com account on a computer:

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  • After logging into your Phone.com account, go to Configure and select Manage Numbers. Choose any of the Phone.com numbers listed on the Manage Numbers page.
  • To find your extension number, go to Configure and select Manage Users & Extensions. Decide which extension to use from this page.
  • To find your voicemail password, select the Edit box next to the extension you have chosen in the step above. On the Extension Settings page, scroll down to the Voicemail section and make note of the set of numbers in the Password field.

After entering the above information and tapping ok, the app will provide you with a validation code to enter when the app calls you. Make note of this number and then enter it after answering the call from Phone.com.

Once the app is fully validated, you will be on the home screen, where you can access all available features.

Tip: Tapping the More… option takes you to newly developed features that let you manage voicemail greetings and send a fax directly from your phone!

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That’s all there is to setting up our app! See you next Monday for more Phone.com knowledge.