Tag Archives: home business

Find the Best Vanity Phone Number for Your Business

by Sue Walsh

With so many companies building an online presence, it’s easy to forget that we still rely on the humble telephone to do business and create success.

Small companies use their phone lines to answer customer questions, take orders and deal with vendors, which is why a memorable vanity number is such a valuable asset.

What is a Vanity Number?

A vanity number is a local or toll-free phone number made up of a string of numbers or letters that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS.

Software Advice, a Texas-based service that helps businesses select the right software for their needs, recently published a great decision tree (shown below) that will help you choose the best vanity number for your business.

At first glance, the chart looks a bit intimidating, but the process is simple: Find the best word or phrase to represent your business > see if it’s available > take it!

Vanity Number Decision Tree. Source: Software Advice.

Phone.com Vanity Numbers

Phone.com offers a free vanity toll-free number with all plans. When choosing yours, we encourage you to work through Software Advice’s flowchart to find the very best number for you — it should only take a few minutes.

Also remember that your vanity number should be easy to recall, look professional and lend credibility to your business. 1-800-FLOWERS, for example might be better than 1-437-FLOWERZ.

Building and maintaining name recognition with a vanity toll-free number is one of the easiest ways to win business!

Extending Great VoIP Service Through Our Channel Partners

by Adele Fredeluces

iStock_000009457868SmallAt Phone.com, we love our Channel Partner Program (CPP). It allows businesses that would benefit from bundling Phone.com with their own services to offer their clients superior VoIP phone service!

While Phone.com provides software tools, training and support for CPP Agents, the agents work one-on-one with their own clients to provide great customer support.

Matthew Demaree, CEO of HTDNET, a Virginia-based computer consulting and web-hosting company, signed on with the CPP Agent program in 2011 after using our phone service for a couple of years.

“We became authorized Phone.com agents, allowing us to take our knowledge and experience of Phone.com’s products and services directly to our customers—getting them the direct support they need and still getting awesome backup support from Phone.com when we have a special issue or request.”

Demaree is a big Phone.com fan. “We have NEVER had a customer-service failure. Phone.com always goes above and beyond to ensure everything is done right.” And even though Phone.com’s customer support is HTDNET’s favorite feature, he says that our easy-to-use control panel and our menu system are pretty close to the top of their list too.

HTDNET has also seen significant savings in pricing for their clients. “After their 30-day free trial, our latest new account will save $70 per month or $840 a year switching to Phone.com from their previous VoIP provider,” says Demaree.

Demaree says his agents agree that Phone.com is the Ritz-Carlton of VoIP services. “Top that with real human interactions, US-based call centers, and the drive to do more for customers every time. Awesome sauce!”

As for us at Phone.com, building and maintaining good relationships with our CPP Agents is a key part of our customer support!

Phone.com University

Phone.com University – How to Send a Fax

by Derrick Arteus

Every Phone.com account includes the ability to send a digital fax. Say goodbye to your fax machine!

How to Send a Fax

You can send a fax through any extension on your account. To begin this process:

  1. Mouse over Configure at the top of your account page and select Manage Users & Extensions.
  2. Select Edit next to the extension from which you want to send a fax.
  3. Select Send a Fax on the left-side navigation bar within the extension settings.

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You are now on the Send a Fax page. To create your fax:

  1. In the Fax Number field (1) enter the fax number to which you want to send a document.
  2. Enter cover page information (optional).
  3. In the Send a confirmation email to field (2) enter your email address to receive a successful delivery confirmation.
  4. Select Choose File (3) to upload the document you want to send.
  5. Select Preview Fax (4) to provide a preview of how your fax will look to your recipient.
  6. Select Send Fax to fax your document.

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Once your document has been sent successfully, you will get a delivery confirmation email. This is the only record you will have of your fax being sent successfully. Save this email if you need it for your records.

That’s all it takes to send a fax! See you next Monday for some more Phone.com knowledge.

Small Business, Global Presence. Yes, You Can!

by Adele Fredeluces

globalnumbersPhone.com makes it easy and affordable to support a business in several countries!

Need virtual numbers in different regions and the ability to call internationally? For Ofelos Media, a Phone.com client based in Cyprus, our phone service delivers all that and more!

Ofelos Media offers business and marketing services that help small companies expand and establish an online presence. Services include scanning and electronic archiving of documents, strategies for mobile and online marketing, and guidance on social media. Phone.com gives Ofelos Media the telephony resources to maintain their relationships with global clients, and enables them to operate economically.

While their main office is located in Cyprus, Ofelos Media has another office almost 2,000 miles away in Denmark, with each location using numbers local to those countries. “The features we love most about the [Phone.com] system is its ability to handle global numbers, which gives us a local presence in each country,” says Ofelos Media CEO Marianna Frangos.

At each office, Ofelos Customer Service Specialists also use Communicator, Phone.com’s soft-phone service, along with our iPhone app, so they don’t have to buy and maintain phone equipment. Frangos says that’s good business sense. “Communication is both effective and efficient … we have no upfront investment and no hardware to maintain, so we save time and money!”

As she does for Ofelos Media, Phone.com’s number specialist Jenny Dempsey can help you find the perfect local and global phone numbers for your business.  Marianna Frangos again: “Phone.com’s customer service is excellent! Jenny is always keen to help us with any problems that arise, and help walk us through Phone.com’s many features.”

10 Ways to Stay Connected With Your Business Over Spring Break

by Jenny Dempsey

iStock_000016271419SmallI really hope you’re not working during your Spring Break and, rather, sitting on the beach enjoying the sunshine. But if you’re not able to push the work aside, here are some ways Phone.com can keep you connected while you’re away.

1. Vacation Autoresponder
Tell your customers that you’re on vacation without even having to pick up the phone. Change your Menu or Voicemail greeting to announce the schedule adjustments to anyone who calls.

2. Voicemail Notifications to Email and SMS
Again, no reason to answer the phone! Kick up those feet and let the calls roll to voicemail. You’ll receive an email and/or SMS notification that you have a message waiting for you.

3. Fax to Email
No need to hang out near the office fax machine for your paperwork to arrive. Get your toes in the water and wait for the faxes to come to YOU. We’ll send faxes to your email in a .PDF format. Talk about easy livin’!

4. Schedules
So maybe you will have to work while on vacation…but only from 9:00 AM to Noon—then it’s party time! Set schedules to route to your cell phone during work hours and forward to a coworker, stuck in the office,  during the remaining work hours.

5. Voicemail Transcription
What’s that sound? It’s silence! Haven’t heard that since your last vacation three years ago? Well, keep it going and pop over to your email or SMS to read your voicemail. No listening required!

6. Call Routing Presets
Call Routing Presets allow you to create call handling rules pre-vacation and then apply them minutes before you board the plane to paradise. Keep these rules stored in advance for easy management of your call routing.

7. Call Forwarding
From sitting at your desk to sitting on the sand, you’ll be able to receive your business calls anywhere you go. Forward calls from your desk phone to your cell phone and utilize our Voice Tag feature to help you identify that the incoming call is for business and answering with beach slang, “Hey dude!” is probably not in your best interest.

8. Mobile Apps for iPhone and Android
Even if you’re miles away from your desk phone, you can still use your cell phone for outbound calls. Don’t worry—your personal number won’t be shared. Your caller ID will still display your business line! How’s that for ultimate privacy? Our Mobile Apps also allow you to view your Inbox, connect to a conference bridge and access your address book contacts. Check out our Apps by clicking here.

9. Communicator
Spring Break in another country can cost big bucks if you carry your cell phone with you. Give the cell a much deserved break and just bring your laptop. Phone.com Communicator will do the rest. You’ll be able to make and receive calls on your computer, as if you were sitting in the office. Just be sure to mute the phone when the Luau begins!

10. Call Notifications
Keep track of incoming calls to your business line from the comfort of your bed at the cozy B&B. Call notifications let you see who called your number, and when and how long the call lasted. You can have each  notification emailed or delivered by SMS to you, without having to kick off your fluffy slippers.

See? There are many ways to enjoy vacation and still get business done!

Happy Spring Time!