Tag Archives: call blocking

Block And Unblock Calls With *9

by Jeb Brilliant

At Phone.com we pride ourselves on having top notch customer service, I was in a meeting last week talking about common customer service questions and our Call Blocking feature came up.  Customers want to know how to block incoming callers (typically spammers).  We have a solution that it seems like many people don’t know about.  It’s *9, when you dial * (star) 9 during a call that you receive the number will be placed in a blocked list.  This number can never call you again, unless you unblock them.  

This means that next time you get a call about refinancing your home or lowering your car insurance, you can just dial *9 and never hear from those people again.  Keep in mind this will only work for callers with exposed caller ID.  

This feature is active and available on all our calling plans.  If you accidentally block someone you can just dial *9 again and unblock them.  If you want to block or unblock a call after it’s over you can easily go to your control panel.  Select Settings then Call Blocking.  Select the number you want to unblock from the Spam Caller List and click on the Trash Can image all the way to the right of the number.  If you want to add a number to the blocked list you can click Block all the way to the right of the number under the Recent Calls list.  

We’re here to support you, so if you have any questions about how to use our service feel free to call our customer service line 24/7 or even better drop us a line on Facebook or Twitter.  Don’t forget to Like or Follow us.

Cool Mobile Features We Love

by Phone.com

Phone.com Mobile Office is one of those applications that, until you’ve actually see it in action, you have no idea how much you can use it. Here are just a few of the things we love about Mobile Office.

• Faxes! It’s hard to believe anyone uses this dinosaur-style technology in a world of email, but lots of businesses still do, and if you’re not standing by a fax machine, it’s still possible to get the information you need thanks to Mobile Office. You can view received faxes right from your phone, and that alone is essential to most businesses today.

• Voicemail management is king. Sure, it may have been possible to listen to your voicemail in the past when you were mobile, but to actually manage it from your control panel like you can when you’re standing next to your phone is an amazing feature. What’s more, though, is that when you combine it with the transcription services, you can read and respond to your voicemails, and for many, the time saving feature there is amazing.

• Call blocking is a must when you’re mobile. It’s just not possible to handle every potential client or sales person as you’re working from a mobile perspective, but thanks to call blocking, you can take a look at what’s really important. When you combine that with the potential to review call logs and see who’s ringing in most frequently, you have a winning combination.

Mobile Office is increasingly incorporating features many small business owners love and enjoy, and as the technology and need to access it from a mobile device continues to change, you can bet that apps like this will stay on top of it.

To learn more about Phone.com Mobile Office click here.