Tag Archives: business phone

Does My Home Business Need a Separate Phone Line?

by Phone.com

When you start a business in your home, it is usually critical to cut costs wherever you can. It can be confusing, however, to figure out what services and equipment is essential and what things you can live without. You know you need your computer, Internet service and a printer, as well as a designated area in your home to make all the magic happen, but beyond that, what is really important and what is simply fluff? With email and iPhones, do you really need a fax machine? If you have a home phone and a cell phone, do you need a business phone? In order to make the best decision, look at the options and determine your priorities.

A business phone may seem like an added expense, a luxury, but it may be the sticking point between success and failure- especially when you are in business by yourself. No matter what business youre in, the most important thing is to demonstrate to your customer base- and your prospects- that their needs are your number one priority. Its pretty simple really- if your customers feel important to you and believe you will strive to meet their needs, they will gladly give you their loyalty– and their money.

For a solopreneur, being available to every one who needs you, when they need you is sticky business. Surprisingly, a business phone can be a piece of the picture of providing great customer service. Some providers, especially VoIP providers, offer package deals that provide a whole lot more than a simple phone line.

You can choose a business package that gives you the features of a virtual office. Need a customized menu for your callers so they get the details they need? No problem. How about personalized greetings so they know they reached you and they matter more than an automated voice? You can even set up automatic call forwarding, so if you do happen to step away from your desk, your calls will follow you home, go to customized menu options, straight to voice mail or to your cell, wherever you need them to go so your customer is served the best.

With the right virtual office business phone plan, you can access all the familiar features you love, like caller ID and call waiting, plus add the power and personalization of business benefits likes customized greetings, conference calling, hold music and call routing features so your customers get exactly what they need and you can take care of all the rest of your business as well.

Does Customer Service Matter With a Phone Company?

by Phone.com

There are a lot of things to consider when you choose a phone service, whether its your home phone service or your business phone service. Price, reliability and features are all important decisions to weigh before you install your new service. There is one more issue that should be looked at closely before signing on the dotted line, however, and that is customer service.

Whenever you contract for a service, you do so with the assumption that things will run smoothly and operate as planned. When it is your phone service, its critical that you have the most possible “uptime” you can get. Problems do happen, however, no matter how hard a service provider tries to avoid them. At that point, the critical issue is how they are addressed and how quickly they are solved.

With traditional phone service, it is common that customer service issues are addressed only during some level of expanded business hours (perhaps 7 a.m. to 9 p.m., Monday through Friday) and possibly some availability on Saturday mornings. While the extended hours may be convenient for setting up new accounts or arranging for a disconnection, if you have a service outage, it can be very inconvenient to wait until Monday morning to get your service repaired. If your home phone line is the problem not having the ability to call is not fun. If its your business phone, especially if you are a “solopreneur” who uses the Internet to work with people from around the globe, it can be frustrating at the least and financially costly in other cases.

One thing that can greatly improve customer service, is the Internet. Whether its the home page of a traditional phone service or cell phone company, or the convenience of 24/7 customer support via a VoIP phone service, having immediate access to courteous, knowledgeable customer service is a definite plus when choosing a phone service provider.

One of the most important reasons you want a quality phone service for your business is so you can provide the best possible customer service for your company. Why settle for anything else from the company who serves you? When choosing your phone service company, finding one with 24/7 customer support should be just as important as service quality, price or convenience features. After all, their customer service may just directly affect your own.

Phone.com offers great prices, all the features you would need but more important, Phone.com offers 24*7 friendly, US based customer service! One more (big) reason to consider Phone.com.

Affordable Business Phone Solutions

by Phone.com

Phone .com offers Virtual Office, an affordable and professional business phone solution. Virtual Office is a valuable tool for small businesses as it allows unlimited extensions for your business line. A virtual phone number can be used in lieu of expensive landlines that are rather limited on features. Virtual Office is packed with features that are offered for no additional cost.

Features like Advanced Phone Call Scheduling allows you to route incoming calls to different locations based on the time of day the call is received. Follow Me Phone Calling allows you to travel freely outside of the office while forwarding your calls to multiple numbers ringing simultaneously until you answer.
For smaller businesses that do not have the budget for receptionists, Caller Menus can route calls to individual extensions or voicemail boxes. Hold music is another free feature that adds a professional flair to your phone system with zero additional cost.

Conferencing is available to all business phone customers. Our conferencing features allow users to moderate conference calls in HD quality. Virtual Office truly gives small businesses the image of large organizations.

These features eliminate the need to give your customers a list of different phone numbers to reach you or your team on. Customizable settings put you in control of how these calls are to be routed. Follow Me Phone Calling is incredibly valuable for sales teams as they can be sure that they receive every call that is made to them whether they are in the office or on sales calls. Adding additional extensions is both free and easy.

Virtual Office also offers both vanity and toll free numbers. This gives new and repeat clients an easy way to reach your business without additional costs to them. Another affordable feature is Global Numbers which gives your international customers a local phone number to reach your business no matter where your location. This feature gives your company a global presence that is friendly to your international client base.

All extensions come with their own Address Book that stores and organizes contact information. Once the contact information is stored, rules can be assigned to specific callers to route them to different features like personalized menus, queues, voicemail service, extensions and more.
Phone.com Virtual Office offers plans starting as low as $9.88 a month with the first month free. This affordable VOIP phone service will prove to be an asset to your business as it streamlines communications within your company.

Virtual Office Phone Systems from Phone.com

by Phone.com

Traditional phone services can be expensive and require complicated set up with expensive handsets, but Virtual Office from Phone.com offers affordable business phone services with all of the bells and whistles.

Virtual office adds a sense of professionalism and ease of use for all businesses large or small. Its comprehensive list of features will ensure that you will never miss a phone call again.
Virtual Office offers all of the necessary features required for business customers like free unlimited extensions with personal voice mail, international calling, menus, hold music, conferencing, call recording, call waiting and call transfer. In addition to these necessary services, they offer all of the premium services that traditional phone services charge a fortune for.

Many businesses struggle with ensuring that all calls are answered whether the staff is in the office or on the go. Virtual Office by Phone.com has a variety of features that leave all calls accounted for. There are several different notification options for receiving messages like Caller ID, personalized voice mail, Text voicemail transcription, plus Web & Email Voicemail Delivery. Voicemail transcription is especially useful when you are in a meeting or otherwise unavailable to speak.

Virtual Office is an ideal provider for international calling. No – not from the US but rather from other countries into the US! For an additional monthly fee as low as $4.88 you can have your customer or other business associates call your US based business using Global Numbers. This feature provides you with a local number for various countries around the world simplifying your international business ventures. This will give your international callers local business presence in their respective countries. Global Numbers are great for small businesses that want to promote a big business image all while offering your international clients an option that doesn’t require them to pay international fees.

The Phone.com Mobile Office app allows you to perform most of the functions that you can do through your office phone right from your Android device. With the Mobile Office app you will be able to manage your voicemail, view faxes, show call history, block calls and make calls from your Virtual Office phone number without showing your cell phone number.
Virtual Office is extremely easy to use and adding additional lines is easy and hassle free. Comprehensive phone support is available 24 hours a day 7 days a week. Professional phone service for businesses starts at only $9.88 a month with special promotions like 1 month free and free number transfer.