Tag Archives: business phone

Voice Over IP is no longer the new kid on the block. Emerging in the seventies, coming of age in the eighties and nineties, VoIP has matured as a feature-rich, wallet-friendly alternative to the wired services that were the backbone of the businesses of our parents' and grandparents' generations. Old-fashioned phone service is a funny thing: As a business owner, you plug a traditional phone into the wall socket and place it on your new employee's desk. Apart from paying the bill every month, you might not think about it much after that. Phone service on the Public Switched Telephone Network (PSTN) is just so straightforward and established, so plug 'n play. Yet a recent report by Software Advice, a free online service that offers VoIP system reviews, shows that 25 percent of the business owners they surveyed in 2014, who are currently using PSTN, would consider switching to VoIP. The reasons are pretty compelling.... Read More →

Do you dislike leaving voice messages for friends and colleagues? You're not alone, especially if you're between the ages of 18 and 34. Research shows that millennials, also known as Generation Y, shy away from leaving voicemail, in favor of texting or using services like Facebook Messenger and Snapchat. Recent articles in the New York Times and on NPR's All Things Considered suggest that twenty-somethings, raised in a text-friendly culture with unlimited phone access to their friends, just don't like waiting for the robotic voice instructions to end or that annoying beep. On average, Gen Yers send up to 60 text messages a day. They find texting more immediate and satisfying, and trust it more. While millennials have been dubbed the "Me" generation, when it comes to messaging it seems more a matter of pragmatism than entitlement. Texting is simply faster and easier than leaving a message. A "Call me!" text will likely be answered more quickly... Read More →

Defense consultant Edward Tj Gerety III communicates daily with clients and partners in the international community. A Co-Founder of Defensive Research, Gerety was looking for a business phone solution that would allow him to communicate efficiently wherever he found himself. "Phone.com's mobile app lets me communicate flawlessly with clients on all of my devices," says Gerety. "Not only can I use a single identifying number across those devices, but if I'm busy with a client I can instantly redirect other VIP clients calling to another partner with just a tap of an icon on the app." Phone.com's free Mobile Office app let's you: Place and receive calls from your Phone.com number Hear, view and manage voicemail messages and faxes View call logs for your account Send and receive SMS messages Host conference calls from your mobile devices Gerety notes that these and other Phone.com features come at a huge cost benefit. "I'm saving, on average, $45 a month... Read More →

[caption id="attachment_19184" align="alignright" width="250"] Customer Service pup Wino, enjoying the green grass at Phone.com's Poway offices.[/caption] Customer Advocates for Animal Rights (AFAR) came to Phone.com through our affiliation with Grassroots.org, a partnership that gives non-profits one year of free phone service. Based in Michigan, AFAR's goal is to advocate on animal-rights issues, educate the public on spaying and neutering, and celebrate the special bond between animals and the people who care for them. Their phone line is used to raise funds and gather support to provide no-kill temporary housing and care for strays. Director David Farr says Phone.com has definitely helped move AFAR's work forward. "As we grow, Phone.com is there, meeting our needs, often even before we know we need something." AFAR uses a Phone.com customized toll-free number. This feature lets customers pick a number that is easy for callers to remember and dial because it uses letters associated with the organization. For example, AFAR's donation and support line is 1-866-224-AFAR.... Read More →

For any non-profit organization running an office in Washington, DC, operation costs can be a killer. Rent, keeping the lights on, marketing—and oh yeah, phone service. You need a really good business phone service if you're an international, grassroots organization like Students for Sensible Drug Policy (SSDP). SSDP is a student-led network that advocates for drug-policy reform and safer program implementation. The organization works to effect change, for example, on financial-aid eligibility for drug offenders who want to study, medical marijuana legislation, and Good Samaritan policies, among other issues. They have 3,000 active US members and over 200 student chapters. "We went from having one line shared by all [three] staffers, no individual mailboxes, and no ability to forward messages or transfer calls to cell phones to having a fully-functional business phone system," says Executive Director Betty Aldworth. Since late last year, Aldworth says the Washington office has grown from... Read More →

With so many companies building an online presence, it's easy to forget that we still rely on the humble telephone to do business and create success. Small companies use their phone lines to answer customer questions, take orders and deal with vendors, which is why a memorable vanity number is such a valuable asset. What is a Vanity Number? A vanity number is a local or toll-free phone number made up of a string of numbers or letters that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS. Software Advice, a Texas-based service that helps businesses select the right software for their needs, recently published a great decision tree (shown below) that will help you choose the best vanity number for your business. At first glance, the chart looks a bit intimidating, but the process is simple: Find the best word or phrase to represent your business... Read More →

At Phone.com, we love our Channel Partner Program (CPP). It allows businesses that would benefit from bundling Phone.com with their own services to offer their clients superior VoIP phone service! While Phone.com provides software tools, training and support for CPP Agents, the agents work one-on-one with their own clients to provide great customer support. Matthew Demaree, CEO of HTDNET, a Virginia-based computer consulting and web-hosting company, signed on with the CPP Agent program in 2011 after using our phone service for a couple of years. "We became authorized Phone.com agents, allowing us to take our knowledge and experience of Phone.com's products and services directly to our customers—getting them the direct support they need and still getting awesome backup support from Phone.com when we have a special issue or request." Demaree is a big Phone.com fan. "We have NEVER had a customer-service failure. Phone.com always goes above and beyond to ensure... Read More →

The free Google Voice service has been around for several years now, but its days may be numbered. Google is opting to discontinue support for third party services, migrating it into their Google Hangouts platform. For those of you currently using Google Voice who are concerned about losing your number and phone service, Phone.com has a fantastic offer for you! Any Google Voice customer can easily port their number to Phone.com free of charge and then continue to use their Google Voice number with Phone.com. This includes free use of the Phone.com Mobile App, along with a wide range of phone features for you to enjoy. We also offer a variety of desktop phones, giving you the convenience of VoIP calling. Now for the icing on the cake: We offer 24x7 phone support! Phone.com service starts at $9.99 per month but I am happy to extend a special offer of 90 days free to any Google... Read More →

Every Phone.com account includes the ability to send a digital fax. Say goodbye to your fax machine! How to Send a Fax You can send a fax through any extension on your account. To begin this process: Mouse over Configure at the top of your account page and select Manage Users & Extensions. Select Edit next to the extension from which you want to send a fax. Select Send a Fax on the left-side navigation bar within the extension settings. You are now on the Send a Fax page. To create your fax: In the Fax Number field (1) enter the fax number to which you want to send a document. Enter cover page information (optional). In the Send a confirmation email to field (2) enter your email address to receive a successful delivery confirmation. Select Choose File (3) to upload the document you want to send. Select Preview Fax... Read More →

Phone.com was recently selected as a finalist for the 2014 SmartCEO Voltage awards, and we couldn't be more honored! The New York-based awards celebrate the increasing role that technology plays in business, along with the impact the tech sector has on economic growth. This year’s finalists will be profiled in the May/June issue of SmartCEO magazine, and celebrated at an awards ceremony on April 30, where category winners will be announced. Phone.com is nominated for excellence in technical implementation. "It’s no secret that the [caption id="attachment_18408" align="alignright" width="225"] Phone.com CEO Ari Rabban with his 2014 Smart CEO Voltage Award.[/caption] evolution of technology is what drives business forward," says Rick Crane, Regional President of SmartCEO Media, speaking of the finalists. "These companies are pushing the limits of innovation — streamlining processes, finding efficiencies and discovering the next great product."   Event Details: When? Wednesday, April 30, 2014 -- 6:00 PM - 9:00 PM Where? Capitale,... Read More →

These days, more and more people are working out of their offices or in the field. Few companies need a receptionist or a physical answering machine to take messages. When you're on the go, Phone.com makes it easy to get a voice message as soon as a caller leaves one in your Inbox. For Maurice Aguirre, Chief Lobbyist at DG Group, LLP, on-the-go voicemail is one of his favorite features! The DG Group is a high-stakes advocacy and public-strategy firm that offers a range of services to help their clients gain a competitive advantage. Services include public relations; creating, implementing and changing public policy; and business-management consulting. One of Aguirre's chief goals, is to build and maintain strong relationships with his clients. Having voicemail at his fingertips is key. "Always being connected to a client, no matter where I am or whether an assistant is routing calls, is priceless," he... Read More →

This April 24th, the Phone.com team will attend NY TechDay, a leading showcase for technology in New York City. Over 400 exhibitors will demonstrate products and services to tech enthusiasts, investors and the press. Our team will be on hand to talk about the Phone.com service and introduce our telephony API. We'll also be giving out some great swag and discounts! Event Details: When? April 24, 2014, from 9:00 AM - 5:30 PM Where? Pier 92, New York City Follow NY TechDay:  Facebook | Twitter | LinkedInRead More →

Are you a developer looking for a custom telephony solution? Learn about the new Phone.com API in this 17-minute webinar by our API Product Manager Aaron Rosenthal. You'll learn about the features supported by our API and ways you can integrate them into your business applications. The webinar includes: An introduction to the API About the new Phone.com SMS API service Creative ways to use SMS (text messaging) in your business How to integrate SMS into other business applications About the Phone.com API Beta program If you are interested in participating in the Phone.com API Beta, please visit https://dev.phone.com to request an invitation. View the Phone.com API Webinar slide deck (PDF)Read More →

I really hope you're not working during your Spring Break and, rather, sitting on the beach enjoying the sunshine. But if you're not able to push the work aside, here are some ways Phone.com can keep you connected while you're away. 1. Vacation Autoresponder Tell your customers that you're on vacation without even having to pick up the phone. Change your Menu or Voicemail greeting to announce the schedule adjustments to anyone who calls. 2. Voicemail Notifications to Email and SMS Again, no reason to answer the phone! Kick up those feet and let the calls roll to voicemail. You'll receive an email and/or SMS notification that you have a message waiting for you. 3. Fax to Email No need to hang out near the office fax machine for your paperwork to arrive. Get your toes in the water and wait for the faxes to come to YOU. We'll send... Read More →

[caption id="attachment_17947" align="alignleft" width="300"] CEO Ari Rabban speaking at the NJ Spark Summit[/caption] The brainchild of Aaron Price of the NJ Tech Meetup, Amit Baria of the new-tech school Fuel.am, and Bret Morgan of the Jersey Shore Tech Meetup, NJ Spark Summit hosted prominent speakers discussing strategies for building successful startups. The conference covered many topics, including a discussion on the future of data security by Dr. Ed Amoroso of AT&T, entrepreneurial advice from attorney David Sorin, and information on entrepreneurial opportunities in the city of Hoboken by Mayor Dawn Zimmer. Sessions addressed effective crowd funding, offered fundraising strategies from major seed investors and venture capital groups, and discussed upcoming trends for marketing, promotion, public relations and media. Panel members included legal and funding specialists, as well as technologists from Indiegogo, TechCrunch, StartupValley, Techstars NYC and VentureBeat. Personally, I enjoyed hearing Brett Martin's experiences working through his failed startup Sonar... Read More →

At Phone.com we take pride in helping small businesses grow. This week's customer testimonial may leave you craving sweets, so consider yourself warned. That said, do you Wanna Cupcake? Jim and Karie Romano, the owners of Wanna Cupcake?, have been with Phone.com since 2012 and our services have helped their Washington-based business grow sweeter through the years. They have a passion for creating awesome cakes, cupcakes and sweet treats, all made from scratch with the finest ingredients. A number of Phone.com features help Wanna Cupcake? provide quality service to make each visit to their store and every special event memorable.  "We are able to have a phone menu, multiple extensions, voicemail and much more that would not be possible to afford with a traditional phone service provider," they emphasize. At Wanna Cupcake? flavors change every day!  To keep their customers informed, they simply pre-record a greeting with the flavors of... Read More →

Do you get many automated calls? You know, the kind where you answer and no one is there? We've been talking about this all day in the office, and in the time we were chatting, I personally received three such calls. Automated calls typically originate from automated dialers. These systems are used to determine how many times they have to call to get you to answer the phone. This helps determine the best time of day to call you and builds a profile of your behavior. In other words, they are casing you so that telemarketers can reach you more effectively. No matter why they are calling, I think we can agree that automated calls are obnoxious. They interrupt your meals, your sleep and your business meetings. No one wants to be bothered by automated callers and Phone.com has two solutions! Use Your "Spam Callers" List The first solution is... Read More →