Tag Archives: business phone

Streamline Communications with Our Killer Mobile App!

by Sue Walsh


defense_researchDefense consultant Edward Tj Gerety III communicates daily with clients and partners in the international community. A Co-Founder of Defensive Research, Gerety was looking for a business phone solution that would allow him to communicate efficiently wherever he found himself.

“Phone.com’s mobile app lets me communicate flawlessly with clients on all of my devices,” says Gerety. “Not only can I use a single identifying number across those devices, but if I’m busy with a client I can instantly redirect other VIP clients calling to another partner with just a tap of an icon on the app.”

Phone.com’s free Mobile Office app let’s you:

  • Place and receive calls from your Phone.com number
  • Hear, view and manage voicemail messages and faxes
  • View call logs for your account
  • Send and receive SMS messages
  • Host conference calls from your mobile devices

Gerety notes that these and other Phone.com features come at a huge cost benefit. “I’m saving, on average, $45 a month compared to my previous VOIP service,” he says, “and they offered only a tenth of the options, along with a fraction of Phone.com’s excellent customer service.”

Flexible mobile management, great features, cost savings and exceptional customer support—what’s not to love about Phone.com? We love making business easier for our clients!

AFAR: At the End of the Line for Animal Rights

by Sue Walsh



Phone.com Customer Service Pooch

Customer Service pup Wino, enjoying the green grass at Phone.com’s Poway offices.

Customer Advocates for Animal Rights (AFAR) came to Phone.com through our affiliation with Grassroots.org, a partnership that gives non-profits one year of free phone service.

Based in Michigan, AFAR’s goal is to advocate on animal-rights issues, educate the public on spaying and neutering, and celebrate the special bond between animals and the people who care for them. Their phone line is used to raise funds and gather support to provide no-kill temporary housing and care for strays.

Director David Farr says Phone.com has definitely helped move AFAR’s work forward. “As we grow, Phone.com is there, meeting our needs, often even before we know we need something.”

AFAR uses a Phone.com customized toll-free number. This feature lets customers pick a number that is easy for callers to remember and dial because it uses letters associated with the organization. For example, AFAR’s donation and support line is 1-866-224-AFAR.

Sancho, our Chief Happiness Officer

Sancho, our Chief Happiness Officer

David says AFAR staff are impressed by the friendly, helpful support they receive from Phone.com Customer Service. “They always go the extra mile, providing quality service.”

What David doesn’t know, is that at Phone.com, we love our dogs! From tiny Wino the Dachshund-Beagle pup pictured above to three-year-old Pit Bull Sancho, the hounds rule our Customer Service center.

We wish AFAR every success in protecting and advocating for our furry friends!

Wanted: Robust Business Phone Service to Do Business in Washington

by Sue Walsh

SSDP LogoFor any non-profit organization running an office in Washington, DC, operation costs can be a killer. Rent, keeping the lights on, marketing—and oh yeah, phone service. You need a really good business phone service if you’re an international, grassroots organization like Students for Sensible Drug Policy (SSDP).

SSDP is a student-led network that advocates for drug-policy reform and safer program implementation. The organization works to effect change, for example, on financial-aid eligibility for drug offenders who want to study, medical marijuana legislation, and Good Samaritan policies, among other issues. They have 3,000 active US members and over 200 student chapters.

“We went from having one line shared by all [three] staffers, no individual mailboxes, and no ability to forward messages or transfer calls to cell phones to having a fully-functional business phone system,” says Executive Director Betty Aldworth.

Since late last year, Aldworth says the Washington office has grown from three to six staffers. “Without Phone.com I can’t imagine how much more difficult conducting our day-to-day business would be.”

Betty Aldworth raves about Phone.com’s easy-to-use customer settings and flexible call-forwarding options, but cost savings are clearly a big win for SSDP.

“​We are saving about $100 per month by switching to Phone.com, but that’s from basic phone service to a full business platform. … I can’t imagine how much this service would cost if we were getting this robust a set of features through a traditional provider, but it would certainly be much, much more expensive!”

She also loves dealing with our Customer Support team. “The product is tremendously easy to use, but when I can’t figure something out, ​friendly folks like Derrick (Phone.com Customer Support specialist) are always right there at the click of a button to help answer any questions.”

We’re glad we make your day and work easier, Betty!

Find the Best Vanity Phone Number for Your Business

by Sue Walsh

With so many companies building an online presence, it’s easy to forget that we still rely on the humble telephone to do business and create success.

Small companies use their phone lines to answer customer questions, take orders and deal with vendors, which is why a memorable vanity number is such a valuable asset.

What is a Vanity Number?

A vanity number is a local or toll-free phone number made up of a string of numbers or letters that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS.

Software Advice, a Texas-based service that helps businesses select the right software for their needs, recently published a great decision tree (shown below) that will help you choose the best vanity number for your business.

At first glance, the chart looks a bit intimidating, but the process is simple: Find the best word or phrase to represent your business > see if it’s available > take it!

Vanity Number Decision Tree. Source: Software Advice.

Phone.com Vanity Numbers

Phone.com offers a free vanity toll-free number with all plans. When choosing yours, we encourage you to work through Software Advice’s flowchart to find the very best number for you — it should only take a few minutes.

Also remember that your vanity number should be easy to recall, look professional and lend credibility to your business. 1-800-FLOWERS, for example might be better than 1-437-FLOWERZ.

Building and maintaining name recognition with a vanity toll-free number is one of the easiest ways to win business!

Extending Great VoIP Service Through Our Channel Partners

by Adele Fredeluces

iStock_000009457868SmallAt Phone.com, we love our Channel Partner Program (CPP). It allows businesses that would benefit from bundling Phone.com with their own services to offer their clients superior VoIP phone service!

While Phone.com provides software tools, training and support for CPP Agents, the agents work one-on-one with their own clients to provide great customer support.

Matthew Demaree, CEO of HTDNET, a Virginia-based computer consulting and web-hosting company, signed on with the CPP Agent program in 2011 after using our phone service for a couple of years.

“We became authorized Phone.com agents, allowing us to take our knowledge and experience of Phone.com’s products and services directly to our customers—getting them the direct support they need and still getting awesome backup support from Phone.com when we have a special issue or request.”

Demaree is a big Phone.com fan. “We have NEVER had a customer-service failure. Phone.com always goes above and beyond to ensure everything is done right.” And even though Phone.com’s customer support is HTDNET’s favorite feature, he says that our easy-to-use control panel and our menu system are pretty close to the top of their list too.

HTDNET has also seen significant savings in pricing for their clients. “After their 30-day free trial, our latest new account will save $70 per month or $840 a year switching to Phone.com from their previous VoIP provider,” says Demaree.

Demaree says his agents agree that Phone.com is the Ritz-Carlton of VoIP services. “Top that with real human interactions, US-based call centers, and the drive to do more for customers every time. Awesome sauce!”

As for us at Phone.com, building and maintaining good relationships with our CPP Agents is a key part of our customer support!