Tag Archives: business phone

Wanted: Robust Business Phone Service to Do Business in Washington

by Sue Walsh

SSDP LogoFor any non-profit organization running an office in Washington, DC, operation costs can be a killer. Rent, keeping the lights on, marketing—and oh yeah, phone service. You need a really good business phone service if you’re an international, grassroots organization like Students for Sensible Drug Policy (SSDP).

SSDP is a student-led network that advocates for drug-policy reform and safer program implementation. The organization works to effect change, for example, on financial-aid eligibility for drug offenders who want to study, medical marijuana legislation, and Good Samaritan policies, among other issues. They have 3,000 active US members and over 200 student chapters.

“We went from having one line shared by all [three] staffers, no individual mailboxes, and no ability to forward messages or transfer calls to cell phones to having a fully-functional business phone system,” says Executive Director Betty Aldworth.

Since late last year, Aldworth says the Washington office has grown from three to six staffers. “Without Phone.com I can’t imagine how much more difficult conducting our day-to-day business would be.”

Betty Aldworth raves about Phone.com’s easy-to-use customer settings and flexible call-forwarding options, but cost savings are clearly a big win for SSDP.

“​We are saving about $100 per month by switching to Phone.com, but that’s from basic phone service to a full business platform. … I can’t imagine how much this service would cost if we were getting this robust a set of features through a traditional provider, but it would certainly be much, much more expensive!”

She also loves dealing with our Customer Support team. “The product is tremendously easy to use, but when I can’t figure something out, ​friendly folks like Derrick (Phone.com Customer Support specialist) are always right there at the click of a button to help answer any questions.”

We’re glad we make your day and work easier, Betty!

Find the Best Vanity Phone Number for Your Business

by Sue Walsh

With so many companies building an online presence, it’s easy to forget that we still rely on the humble telephone to do business and create success.

Small companies use their phone lines to answer customer questions, take orders and deal with vendors, which is why a memorable vanity number is such a valuable asset.

What is a Vanity Number?

A vanity number is a local or toll-free phone number made up of a string of numbers or letters that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS.

Software Advice, a Texas-based service that helps businesses select the right software for their needs, recently published a great decision tree (shown below) that will help you choose the best vanity number for your business.

At first glance, the chart looks a bit intimidating, but the process is simple: Find the best word or phrase to represent your business > see if it’s available > take it!

Vanity Number Decision Tree. Source: Software Advice.

Phone.com Vanity Numbers

Phone.com offers a free vanity toll-free number with all plans. When choosing yours, we encourage you to work through Software Advice’s flowchart to find the very best number for you — it should only take a few minutes.

Also remember that your vanity number should be easy to recall, look professional and lend credibility to your business. 1-800-FLOWERS, for example might be better than 1-437-FLOWERZ.

Building and maintaining name recognition with a vanity toll-free number is one of the easiest ways to win business!

Extending Great VoIP Service Through Our Channel Partners

by Adele Fredeluces

iStock_000009457868SmallAt Phone.com, we love our Channel Partner Program (CPP). It allows businesses that would benefit from bundling Phone.com with their own services to offer their clients superior VoIP phone service!

While Phone.com provides software tools, training and support for CPP Agents, the agents work one-on-one with their own clients to provide great customer support.

Matthew Demaree, CEO of HTDNET, a Virginia-based computer consulting and web-hosting company, signed on with the CPP Agent program in 2011 after using our phone service for a couple of years.

“We became authorized Phone.com agents, allowing us to take our knowledge and experience of Phone.com’s products and services directly to our customers—getting them the direct support they need and still getting awesome backup support from Phone.com when we have a special issue or request.”

Demaree is a big Phone.com fan. “We have NEVER had a customer-service failure. Phone.com always goes above and beyond to ensure everything is done right.” And even though Phone.com’s customer support is HTDNET’s favorite feature, he says that our easy-to-use control panel and our menu system are pretty close to the top of their list too.

HTDNET has also seen significant savings in pricing for their clients. “After their 30-day free trial, our latest new account will save $70 per month or $840 a year switching to Phone.com from their previous VoIP provider,” says Demaree.

Demaree says his agents agree that Phone.com is the Ritz-Carlton of VoIP services. “Top that with real human interactions, US-based call centers, and the drive to do more for customers every time. Awesome sauce!”

As for us at Phone.com, building and maintaining good relationships with our CPP Agents is a key part of our customer support!

Port Your Google Voice Number to Phone.com Today!

by Ari Rabban

google_voice_to_phonecomThe free Google Voice service has been around for several years now, but its days may be numbered. Google is opting to discontinue support for third party services, migrating it into their Google Hangouts platform.

For those of you currently using Google Voice who are concerned about losing your number and phone service, Phone.com has a fantastic offer for you!

Any Google Voice customer can easily port their number to Phone.com free of charge and then continue to use their Google Voice number with Phone.com. This includes free use of the Phone.com Mobile App, along with a wide range of phone features for you to enjoy. We also offer a variety of desktop phones, giving you the convenience of VoIP calling.

Now for the icing on the cake: We offer 24×7 phone support! Phone.com service starts at $9.99 per month but I am happy to extend a special offer of 90 days free to any Google Voice customer. Click here to get started!

Phone.com University

Phone.com University – How to Send a Fax

by Derrick Arteus

Every Phone.com account includes the ability to send a digital fax. Say goodbye to your fax machine!

How to Send a Fax

You can send a fax through any extension on your account. To begin this process:

  1. Mouse over Configure at the top of your account page and select Manage Users & Extensions.
  2. Select Edit next to the extension from which you want to send a fax.
  3. Select Send a Fax on the left-side navigation bar within the extension settings.

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You are now on the Send a Fax page. To create your fax:

  1. In the Fax Number field (1) enter the fax number to which you want to send a document.
  2. Enter cover page information (optional).
  3. In the Send a confirmation email to field (2) enter your email address to receive a successful delivery confirmation.
  4. Select Choose File (3) to upload the document you want to send.
  5. Select Preview Fax (4) to provide a preview of how your fax will look to your recipient.
  6. Select Send Fax to fax your document.

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Once your document has been sent successfully, you will get a delivery confirmation email. This is the only record you will have of your fax being sent successfully. Save this email if you need it for your records.

That’s all it takes to send a fax! See you next Monday for some more Phone.com knowledge.