Tag Archives: business phone system

Small Business, Global Presence. Yes, You Can!

by Adele Fredeluces

globalnumbersPhone.com makes it easy and affordable to support a business in several countries!

Need virtual numbers in different regions and the ability to call internationally? For Ofelos Media, a Phone.com client based in Cyprus, our phone service delivers all that and more!

Ofelos Media offers business and marketing services that help small companies expand and establish an online presence. Services include scanning and electronic archiving of documents, strategies for mobile and online marketing, and guidance on social media. Phone.com gives Ofelos Media the telephony resources to maintain their relationships with global clients, and enables them to operate economically.

While their main office is located in Cyprus, Ofelos Media has another office almost 2,000 miles away in Denmark, with each location using numbers local to those countries. “The features we love most about the [Phone.com] system is its ability to handle global numbers, which gives us a local presence in each country,” says Ofelos Media CEO Marianna Frangos.

At each office, Ofelos Customer Service Specialists also use Communicator, Phone.com’s soft-phone service, along with our iPhone app, so they don’t have to buy and maintain phone equipment. Frangos says that’s good business sense. “Communication is both effective and efficient … we have no upfront investment and no hardware to maintain, so we save time and money!”

As she does for Ofelos Media, Phone.com’s number specialist Jenny Dempsey can help you find the perfect local and global phone numbers for your business.  Marianna Frangos again: “Phone.com’s customer service is excellent! Jenny is always keen to help us with any problems that arise, and help walk us through Phone.com’s many features.”

10 Ways to Stay Connected With Your Business Over Spring Break

by Jenny Dempsey

iStock_000016271419SmallI really hope you’re not working during your Spring Break and, rather, sitting on the beach enjoying the sunshine. But if you’re not able to push the work aside, here are some ways Phone.com can keep you connected while you’re away.

1. Vacation Autoresponder
Tell your customers that you’re on vacation without even having to pick up the phone. Change your Menu or Voicemail greeting to announce the schedule adjustments to anyone who calls.

2. Voicemail Notifications to Email and SMS
Again, no reason to answer the phone! Kick up those feet and let the calls roll to voicemail. You’ll receive an email and/or SMS notification that you have a message waiting for you.

3. Fax to Email
No need to hang out near the office fax machine for your paperwork to arrive. Get your toes in the water and wait for the faxes to come to YOU. We’ll send faxes to your email in a .PDF format. Talk about easy livin’!

4. Schedules
So maybe you will have to work while on vacation…but only from 9:00 AM to Noon—then it’s party time! Set schedules to route to your cell phone during work hours and forward to a coworker, stuck in the office,  during the remaining work hours.

5. Voicemail Transcription
What’s that sound? It’s silence! Haven’t heard that since your last vacation three years ago? Well, keep it going and pop over to your email or SMS to read your voicemail. No listening required!

6. Call Routing Presets
Call Routing Presets allow you to create call handling rules pre-vacation and then apply them minutes before you board the plane to paradise. Keep these rules stored in advance for easy management of your call routing.

7. Call Forwarding
From sitting at your desk to sitting on the sand, you’ll be able to receive your business calls anywhere you go. Forward calls from your desk phone to your cell phone and utilize our Voice Tag feature to help you identify that the incoming call is for business and answering with beach slang, “Hey dude!” is probably not in your best interest.

8. Mobile Apps for iPhone and Android
Even if you’re miles away from your desk phone, you can still use your cell phone for outbound calls. Don’t worry—your personal number won’t be shared. Your caller ID will still display your business line! How’s that for ultimate privacy? Our Mobile Apps also allow you to view your Inbox, connect to a conference bridge and access your address book contacts. Check out our Apps by clicking here.

9. Communicator
Spring Break in another country can cost big bucks if you carry your cell phone with you. Give the cell a much deserved break and just bring your laptop. Phone.com Communicator will do the rest. You’ll be able to make and receive calls on your computer, as if you were sitting in the office. Just be sure to mute the phone when the Luau begins!

10. Call Notifications
Keep track of incoming calls to your business line from the comfort of your bed at the cozy B&B. Call notifications let you see who called your number, and when and how long the call lasted. You can have each  notification emailed or delivered by SMS to you, without having to kick off your fluffy slippers.

See? There are many ways to enjoy vacation and still get business done!

Happy Spring Time!


Wanna Cupcake? Uses Custom Greetings To Announce The Flavor Of The Day!

by Adele Fredeluces

wannacupcakeAt Phone.com we take pride in helping small businesses grow. This week’s customer testimonial may leave you craving sweets, so consider yourself warned. That said, do you Wanna Cupcake?

Jim and Karie Romano, the owners of Wanna Cupcake?, have been with Phone.com since 2012 and our services have helped their Washington-based business grow sweeter through the years. They have a passion for creating awesome cakes, cupcakes and sweet treats, all made from scratch with the finest ingredients.

A number of Phone.com features help Wanna Cupcake? provide quality service to make each visit to their store and every special event memorable.  “We are able to have a phone menu, multiple extensions, voicemail and much more that would not be possible to afford with a traditional phone service provider,” they emphasize.

At Wanna Cupcake? flavors change every day!  To keep their customers informed, they simply pre-record a greeting with the flavors of the day and then schedule them to play on a given day of the week. Jim and Karie note, “By simply managing the greeting options (SO easy to do!) we can offer our customers more than our competition.”

If you still need to contact the bakers, decorators or design specialists, you can call in and leave a message with your orders or inquiries for your special events. “Customers are really impressed when we respond to a voicemail in record time!” Jim says. With voicemail notifications Wanna Cupcake? can respond quickly to their customers, especially when they are on the go.

We also provide these features at a reasonable cost for small businesses that are starting up. I think Jim and Karie say it best, “Controlling costs is just as critical as delivering outstanding quality and service. Phone.com has enabled us to have all of the features of a big business at a cost that we can afford.”

It is a privilege to enable small businesses like Wanna Cupcake? to keep their customers better connected and have a true advantage over their competition.  Don’t forget to follow Wanna Cupcake on Twitter and check out their flavors of the day!

Moving? Consider Abandoning Your Traditional Business Phone System Too

by Phone.com

When one decides to move, it can be a great time to make other changes as well. Whether one intends to relocate within the same neighborhood or hundreds of miles away, VoIP services can represent simplicity, saved expense, and improved efficiency once resettled.

If moving locally, many VoIP providers offer the option of keeping the current phone number. However, even if this is not a possibility, one could consider this the time to start using a vanity toll-free number. This gives your customers the advantage of free calling and also the benefit of an easy phone number to recall for later use.

Have it Now, as Easy as 1-2-3
Especially with hosted VoIP services, set up and installation are extremely simple and even provide the user the ability to receive calls immediately upon signing up. Installation is so simple that no specialist is needed. That means no special accommodations for a service technician who “will be there sometime between 8:00AM and 5:00PM,” and no loss of potential customers during the move. So how is that possible? Well, simply follow these three steps:

1- Pick a hosted VoIP provider and sign up for the plan that fits your needs: www.phone.com
2- Log on to your online account and set up the find me/follow me calling feature so that calls are transferred to a secondary number (i.e., your cell phone) until the new system is in place.
3- Begin receiving customer’s calls and faxes immediately. Once you are moved and the adapter box arrives in the mail, follow the simple directions for install and set-up so your landline phones will begin ringing.

More for Less
The absolute best part about making the switch from standard landline to VoIP is the cost savings. The monthly fees, which can start at as little as $10 per month also account for a number of features that traditional phone companies do not offer, or offer at an additional cost, including the find me/follow me calling. Other features, such as an auto attendant, caller queue, dial-by-name directory, and voicemail via internet can save your company money, while making it far more productive and customer-friendly. So, why wait? If you are making the move, make the switch too and enjoy the benefits that come with VoIP service.

Use Your Business Phone System to Track Leads

by Phone.com

If you want to know exactly where all your calls – better known as potential business leads – are coming from, your business phone needs to have an effective call log in place.

Using VoIP technology, call logs allow you to view all:

• Incoming calls
• Outgoing calls
• Fax calls
• Missed calls

These calls are all conveniently listed at the date and time they occur, so you can easily see who is calling your business and when – what better way to track where your business is coming from? As an added benefit, you can view missed calls, so even if a potential customer did not leave a voicemail, you can call them back and turn their missed call into a business opportunity.

Do you want to identify your peak calling hours so you better know how to staff your business phone? Start tracking your call logs, and let the data do the talking.

Have you noticed that calls from certain numbers are causing complications? Identify the problem numbers in your call log and block them – it’s that easy.

Phone.com’s Virtual Office business phone service utilizes a helpful Control Panel where you can view all your call log information quickly and easily. By signing up for this great service, your business phone system will benefit from a variety of unique features. On your Control Panel, you can choose to view call logs:

• Made to a specific queue or extension
• Coming to or from an individual number
• One extension at a time

As a further convenience, Phone.com’s business phone call logging system allows you to download your call logs to a CSV system. This way you can organize and categorize them however you’d like in Excel or another spreadsheet program.

When it comes down to it, your business phone system needs to work for you, and utilizing call logs is one excellent way to make that happen.