Tag Archives: business phone system

GreenFire Energy Makes the Switch to Phone.com

by Adele Fredeluces

greenfire_energyGreenFire Energy is a small but growing renewable energy firm located in Salt Lake City, Los Angeles and the San Francisco bay area. Founded in 2010, GreenFire has worked to develop breakthrough CO2-based geothermal energy systems that produce clean, sustainable energy.

They recently made the switch to Phone.com and co-founder Randy Balik has already seen a positive impact on his small business. “Phone.com has simplified the way our small business manages its entire phone system,” he says, adding, “Your service has given us a much more professional business presence than we had before.”

Features like customizable menus and professional greetings easily set small businesses apart from their competitors, and are included in Phone.com’s basic plan. Balik says that GreenFire is saving about $70 per month over their previous VoIP system, and is getting a much broader service.

And while Randy Balik uses our control panel to tweak settings, he’s happy to have a great customer support team on his side whenever questions arise. “What I honestly love is the ability to call and talk to a live person who can help in situations when the solution is not intuitively obvious in the web portal.” He says Phone.com’s customer service really sets us apart from others. “I’ve always been able to reach a live person quickly when I’ve had questions or needed assistance.”

We consider it a privilege to enable small businesses like GreenFire Energy to succeed as they work to protect our environment.

Phone.com University

Phone.com University – How to Order a Phone/Adapter

by Derrick Lewis

In addition to virtual number services, Phone.com also offers several IP phones and ATA adapters that allow you to place and receive VoIP calls with an internet connection. There are several benefits to ordering a device directly from us, including:

  • 30-day warranty on all devices.
  • Pre-configured devices for instant setup and use.
  • 24/7 support from Phone.com on all devices.

There are two device categories to choose from:

  • ATA Adapters (Grandstream HT702/Cisco SPA122) – These are used to hook up a regular analog phone to your VoIP service.
  • IP Phones  (all other listed models) – These phones hook up directly to an internet connection and do not require an adapter.

How to Order Your Device

Ordering a device is easy. Once you are logged into your account, follow these steps:

  1. Hover over Configure at the top of your page, and select Add a User/Extension.
  2. Select IP Phone or Adapter as the type.
  3. Click the Add & Select Device orange box. You are now on the Select Your New Device page, where you can choose from a number of devices that we offer. Select a device to order and then scroll down to the bottom of the page.
  4. Enter a shipping address in the Select a Shipping Address section or choose a pre-existing address that we have on file for your account (1).
  5. Click the Add Selected orange button at the bottom of your page (2).
  6. Click the Confirm Order button to complete your purchase.

device2

Your device is now ordered and will ship within 7-10 business days.

How to Modify or Cancel Your Order

If your device has not shipped, it is easy to change the shipping address or cancel the order within your account. Follow these steps to do so:

        1. Hover over My Account at the top of your page and select Account Home.
        2. Select View order status in the New Devices box.
        3. To update your shipping address, click the Update Shipping Address orange box.
        4. To cancel your order, click the Cancel Order box.

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That’s all it takes to order a device! See you next Monday for some more Phone.com knowledge.

Small Business, Global Presence. Yes, You Can!

by Adele Fredeluces

globalnumbersPhone.com makes it easy and affordable to support a business in several countries!

Need virtual numbers in different regions and the ability to call internationally? For Ofelos Media, a Phone.com client based in Cyprus, our phone service delivers all that and more!

Ofelos Media offers business and marketing services that help small companies expand and establish an online presence. Services include scanning and electronic archiving of documents, strategies for mobile and online marketing, and guidance on social media. Phone.com gives Ofelos Media the telephony resources to maintain their relationships with global clients, and enables them to operate economically.

While their main office is located in Cyprus, Ofelos Media has another office almost 2,000 miles away in Denmark, with each location using numbers local to those countries. “The features we love most about the [Phone.com] system is its ability to handle global numbers, which gives us a local presence in each country,” says Ofelos Media CEO Marianna Frangos.

At each office, Ofelos Customer Service Specialists also use Communicator, Phone.com’s soft-phone service, along with our iPhone app, so they don’t have to buy and maintain phone equipment. Frangos says that’s good business sense. “Communication is both effective and efficient … we have no upfront investment and no hardware to maintain, so we save time and money!”

As she does for Ofelos Media, Phone.com’s number specialist Jenny Dempsey can help you find the perfect local and global phone numbers for your business.  Marianna Frangos again: “Phone.com’s customer service is excellent! Jenny is always keen to help us with any problems that arise, and help walk us through Phone.com’s many features.”

10 Ways to Stay Connected With Your Business Over Spring Break

by Jenny Dempsey

iStock_000016271419SmallI really hope you’re not working during your Spring Break and, rather, sitting on the beach enjoying the sunshine. But if you’re not able to push the work aside, here are some ways Phone.com can keep you connected while you’re away.

1. Vacation Autoresponder
Tell your customers that you’re on vacation without even having to pick up the phone. Change your Menu or Voicemail greeting to announce the schedule adjustments to anyone who calls.

2. Voicemail Notifications to Email and SMS
Again, no reason to answer the phone! Kick up those feet and let the calls roll to voicemail. You’ll receive an email and/or SMS notification that you have a message waiting for you.

3. Fax to Email
No need to hang out near the office fax machine for your paperwork to arrive. Get your toes in the water and wait for the faxes to come to YOU. We’ll send faxes to your email in a .PDF format. Talk about easy livin’!

4. Schedules
So maybe you will have to work while on vacation…but only from 9:00 AM to Noon—then it’s party time! Set schedules to route to your cell phone during work hours and forward to a coworker, stuck in the office,  during the remaining work hours.

5. Voicemail Transcription
What’s that sound? It’s silence! Haven’t heard that since your last vacation three years ago? Well, keep it going and pop over to your email or SMS to read your voicemail. No listening required!

6. Call Routing Presets
Call Routing Presets allow you to create call handling rules pre-vacation and then apply them minutes before you board the plane to paradise. Keep these rules stored in advance for easy management of your call routing.

7. Call Forwarding
From sitting at your desk to sitting on the sand, you’ll be able to receive your business calls anywhere you go. Forward calls from your desk phone to your cell phone and utilize our Voice Tag feature to help you identify that the incoming call is for business and answering with beach slang, “Hey dude!” is probably not in your best interest.

8. Mobile Apps for iPhone and Android
Even if you’re miles away from your desk phone, you can still use your cell phone for outbound calls. Don’t worry—your personal number won’t be shared. Your caller ID will still display your business line! How’s that for ultimate privacy? Our Mobile Apps also allow you to view your Inbox, connect to a conference bridge and access your address book contacts. Check out our Apps by clicking here.

9. Communicator
Spring Break in another country can cost big bucks if you carry your cell phone with you. Give the cell a much deserved break and just bring your laptop. Phone.com Communicator will do the rest. You’ll be able to make and receive calls on your computer, as if you were sitting in the office. Just be sure to mute the phone when the Luau begins!

10. Call Notifications
Keep track of incoming calls to your business line from the comfort of your bed at the cozy B&B. Call notifications let you see who called your number, and when and how long the call lasted. You can have each  notification emailed or delivered by SMS to you, without having to kick off your fluffy slippers.

See? There are many ways to enjoy vacation and still get business done!

Happy Spring Time!

 

Wanna Cupcake? Uses Custom Greetings To Announce The Flavor Of The Day!

by Adele Fredeluces

wannacupcakeAt Phone.com we take pride in helping small businesses grow. This week’s customer testimonial may leave you craving sweets, so consider yourself warned. That said, do you Wanna Cupcake?

Jim and Karie Romano, the owners of Wanna Cupcake?, have been with Phone.com since 2012 and our services have helped their Washington-based business grow sweeter through the years. They have a passion for creating awesome cakes, cupcakes and sweet treats, all made from scratch with the finest ingredients.

A number of Phone.com features help Wanna Cupcake? provide quality service to make each visit to their store and every special event memorable.  “We are able to have a phone menu, multiple extensions, voicemail and much more that would not be possible to afford with a traditional phone service provider,” they emphasize.

At Wanna Cupcake? flavors change every day!  To keep their customers informed, they simply pre-record a greeting with the flavors of the day and then schedule them to play on a given day of the week. Jim and Karie note, “By simply managing the greeting options (SO easy to do!) we can offer our customers more than our competition.”

If you still need to contact the bakers, decorators or design specialists, you can call in and leave a message with your orders or inquiries for your special events. “Customers are really impressed when we respond to a voicemail in record time!” Jim says. With voicemail notifications Wanna Cupcake? can respond quickly to their customers, especially when they are on the go.

We also provide these features at a reasonable cost for small businesses that are starting up. I think Jim and Karie say it best, “Controlling costs is just as critical as delivering outstanding quality and service. Phone.com has enabled us to have all of the features of a big business at a cost that we can afford.”

It is a privilege to enable small businesses like Wanna Cupcake? to keep their customers better connected and have a true advantage over their competition.  Don’t forget to follow Wanna Cupcake on Twitter and check out their flavors of the day!