Tag Archives: business phone system

Use DomainSkate To Protect Your Brand

by Phone.com

domainSkateDomainSkate.com has been a satisfied customer of Phone.com for a few years now, making it that much better to connect with them at NY Tech Day two weeks ago. In fact, our booth was right across from Phone.com’s, giving us the opportunity to chat with their team and get outfitted with some Phone.com swag!

We also had a chance to talk about the product we recently launched—our online brand protection for small- to medium-sized businesses. DomainSkate helps companies manage their brands and domains online, keeping cyber squatters and other domain abusers away.

For demo purposes, we entered “Phone.com” into our software dashboard, and predictably, there were many results for domain names that included the term “phone.” Most notable were instances where people were obviously trying to target Phone.com by registering domains like www.phonecom.com and www.phone-com.com. Also, there were those who’d registered the term “phone” in the new domain TLDs (Top Level Domains), who may later try to sell those domains to Phone.com competitors; for example, www.phone.computers, which showed up in our search results.

What’s key is that DomainSkate’s system showed that there are people out there looking to capitalize on the Phone.com brand name by using new domain extensions to scoop up domain names similar to “Phone.com.” What can Phone.com or any small- to medium-sized business do to protect themselves?  A lot actually, and much of it can be done without breaking the bank!

Online brand protection is not just for the Googles, Yahoos! and Citibanks of the world. Every business can police its name and brand by making sure no one is taking advantage of them online. Simply go to DomainSkate.com and sign up for FREE for the first 2 months (use code PHONE). The system will check your brand name, give you initial results and then do a deeper sweep a few hours later.

Next, if your company has a registered trademark, DomainSkate can help you get into the Trademark Clearinghouse, which delivers two key benefits. First, it ensures that you have the first right to obtain your brand name in a new domain, such as “YourStore.Web” or “YourB&B.Hotel.” You’ll also be notified, for a period of time, if people try to take your name on a TLD.

Finally, if you’ve found that someone has your domain name and is cybersquatting, typosquatting or just trying to fool your customers or hurt your business, DomainSkate has resources to help get your name back.

Time for a quick shout out: Phone.com is the perfect complement to what we do at DomainSkate. From their easy-to-use control panel, we can point our toll-free number anywhere. This means that if we move to larger offices or want to route calls to our mobile phones while we’re out of the office, we have that freedom. This is critical to the success of our business!

If you run your business online, take your phone system online too with Phone.com—and remember that there are Internet criminals out there who want to capitalize on your success.

face-david1David K. Mitnick is the Founder and President of DomainSkate, LLC, an Internet company that focuses on online brand protection. Mitnick created DomainSkate when he saw the potential in the expansion of the global Top Level Domain space. He also shares his expertise in the area of Internet Domain Law, having written for, or been quoted in, CircleID, Mashable, VentureBeat, Inc. and Digiday. Find him on Twitter @DomainSkate.

GreenFire Energy Makes the Switch to Phone.com

by Adele Fredeluces

greenfire_energyGreenFire Energy is a small but growing renewable energy firm located in Salt Lake City, Los Angeles and the San Francisco bay area. Founded in 2010, GreenFire has worked to develop breakthrough CO2-based geothermal energy systems that produce clean, sustainable energy.

They recently made the switch to Phone.com and co-founder Randy Balik has already seen a positive impact on his small business. “Phone.com has simplified the way our small business manages its entire phone system,” he says, adding, “Your service has given us a much more professional business presence than we had before.”

Features like customizable menus and professional greetings easily set small businesses apart from their competitors, and are included in Phone.com’s basic plan. Balik says that GreenFire is saving about $70 per month over their previous VoIP system, and is getting a much broader service.

And while Randy Balik uses our control panel to tweak settings, he’s happy to have a great customer support team on his side whenever questions arise. “What I honestly love is the ability to call and talk to a live person who can help in situations when the solution is not intuitively obvious in the web portal.” He says Phone.com’s customer service really sets us apart from others. “I’ve always been able to reach a live person quickly when I’ve had questions or needed assistance.”

We consider it a privilege to enable small businesses like GreenFire Energy to succeed as they work to protect our environment.

Phone.com University

Phone.com University – How to Order a Phone/Adapter

by Derrick Lewis

In addition to virtual number services, Phone.com also offers several IP phones and ATA adapters that allow you to place and receive VoIP calls with an internet connection. There are several benefits to ordering a device directly from us, including:

  • 30-day warranty on all devices.
  • Pre-configured devices for instant setup and use.
  • 24/7 support from Phone.com on all devices.

There are two device categories to choose from:

  • ATA Adapters (Grandstream HT702/Cisco SPA122) – These are used to hook up a regular analog phone to your VoIP service.
  • IP Phones  (all other listed models) – These phones hook up directly to an internet connection and do not require an adapter.

How to Order Your Device

Ordering a device is easy. Once you are logged into your account, follow these steps:

  1. Hover over Configure at the top of your page, and select Add a User/Extension.
  2. Select IP Phone or Adapter as the type.
  3. Click the Add & Select Device orange box. You are now on the Select Your New Device page, where you can choose from a number of devices that we offer. Select a device to order and then scroll down to the bottom of the page.
  4. Enter a shipping address in the Select a Shipping Address section or choose a pre-existing address that we have on file for your account (1).
  5. Click the Add Selected orange button at the bottom of your page (2).
  6. Click the Confirm Order button to complete your purchase.

device2

Your device is now ordered and will ship within 7-10 business days.

How to Modify or Cancel Your Order

If your device has not shipped, it is easy to change the shipping address or cancel the order within your account. Follow these steps to do so:

        1. Hover over My Account at the top of your page and select Account Home.
        2. Select View order status in the New Devices box.
        3. To update your shipping address, click the Update Shipping Address orange box.
        4. To cancel your order, click the Cancel Order box.

device3

That’s all it takes to order a device! See you next Monday for some more Phone.com knowledge.

Small Business, Global Presence. Yes, You Can!

by Adele Fredeluces

globalnumbersPhone.com makes it easy and affordable to support a business in several countries!

Need virtual numbers in different regions and the ability to call internationally? For Ofelos Media, a Phone.com client based in Cyprus, our phone service delivers all that and more!

Ofelos Media offers business and marketing services that help small companies expand and establish an online presence. Services include scanning and electronic archiving of documents, strategies for mobile and online marketing, and guidance on social media. Phone.com gives Ofelos Media the telephony resources to maintain their relationships with global clients, and enables them to operate economically.

While their main office is located in Cyprus, Ofelos Media has another office almost 2,000 miles away in Denmark, with each location using numbers local to those countries. “The features we love most about the [Phone.com] system is its ability to handle global numbers, which gives us a local presence in each country,” says Ofelos Media CEO Marianna Frangos.

At each office, Ofelos Customer Service Specialists also use Communicator, Phone.com’s soft-phone service, along with our iPhone app, so they don’t have to buy and maintain phone equipment. Frangos says that’s good business sense. “Communication is both effective and efficient … we have no upfront investment and no hardware to maintain, so we save time and money!”

As she does for Ofelos Media, Phone.com’s number specialist Jenny Dempsey can help you find the perfect local and global phone numbers for your business.  Marianna Frangos again: “Phone.com’s customer service is excellent! Jenny is always keen to help us with any problems that arise, and help walk us through Phone.com’s many features.”

10 Ways to Stay Connected With Your Business Over Spring Break

by Jenny Dempsey

iStock_000016271419SmallI really hope you’re not working during your Spring Break and, rather, sitting on the beach enjoying the sunshine. But if you’re not able to push the work aside, here are some ways Phone.com can keep you connected while you’re away.

1. Vacation Autoresponder
Tell your customers that you’re on vacation without even having to pick up the phone. Change your Menu or Voicemail greeting to announce the schedule adjustments to anyone who calls.

2. Voicemail Notifications to Email and SMS
Again, no reason to answer the phone! Kick up those feet and let the calls roll to voicemail. You’ll receive an email and/or SMS notification that you have a message waiting for you.

3. Fax to Email
No need to hang out near the office fax machine for your paperwork to arrive. Get your toes in the water and wait for the faxes to come to YOU. We’ll send faxes to your email in a .PDF format. Talk about easy livin’!

4. Schedules
So maybe you will have to work while on vacation…but only from 9:00 AM to Noon—then it’s party time! Set schedules to route to your cell phone during work hours and forward to a coworker, stuck in the office,  during the remaining work hours.

5. Voicemail Transcription
What’s that sound? It’s silence! Haven’t heard that since your last vacation three years ago? Well, keep it going and pop over to your email or SMS to read your voicemail. No listening required!

6. Call Routing Presets
Call Routing Presets allow you to create call handling rules pre-vacation and then apply them minutes before you board the plane to paradise. Keep these rules stored in advance for easy management of your call routing.

7. Call Forwarding
From sitting at your desk to sitting on the sand, you’ll be able to receive your business calls anywhere you go. Forward calls from your desk phone to your cell phone and utilize our Voice Tag feature to help you identify that the incoming call is for business and answering with beach slang, “Hey dude!” is probably not in your best interest.

8. Mobile Apps for iPhone and Android
Even if you’re miles away from your desk phone, you can still use your cell phone for outbound calls. Don’t worry—your personal number won’t be shared. Your caller ID will still display your business line! How’s that for ultimate privacy? Our Mobile Apps also allow you to view your Inbox, connect to a conference bridge and access your address book contacts. Check out our Apps by clicking here.

9. Communicator
Spring Break in another country can cost big bucks if you carry your cell phone with you. Give the cell a much deserved break and just bring your laptop. Phone.com Communicator will do the rest. You’ll be able to make and receive calls on your computer, as if you were sitting in the office. Just be sure to mute the phone when the Luau begins!

10. Call Notifications
Keep track of incoming calls to your business line from the comfort of your bed at the cozy B&B. Call notifications let you see who called your number, and when and how long the call lasted. You can have each  notification emailed or delivered by SMS to you, without having to kick off your fluffy slippers.

See? There are many ways to enjoy vacation and still get business done!

Happy Spring Time!