Tag Archives: business phone system

Need all the bells and whistles at just the right price? Phone.com now sells two new Panasonic phones that deliver features, functions and value to meet the needs of just about any growing business. The Panasonic UTG200 and Panasonic UTG300 offer plug-and-play operation, feature-rich interfaces and unmatched HD performance. Phone.com CEO Ari Rabban says he's happy to add the UTG200 and UTG300 to the company's device lineup. "Every time we can offer our customers the features, flexibility and great price they're looking for, we know we've met their needs." Big Benefits These SIP-based plug-and-play models let you add handsets and phone numbers quickly as your business expands. Next-generation features and interoperability are designed to enhance communications and lower expenses. Take a look at the specs! Panasonic UTG200   3.5-inch backlit color display Up to 4 HD (G.722) extensions Gigabit Ethernet passthrough Power over Ethernet (PoE) $199.95 from Phone.com More Info: Spec Sheet | Quick Start Guide | Operating Instructions Panasonic UTG300 5.0-inch backlit color... Read More →

As businesses and home users set aside traditional analog phone services, replacing them with Voice over Internet Protocol (VOIP), one of the challenges becomes allocating the right amount of bandwidth to your Internet phone service. How much of your current bandwidth is needed for high-quality voice calls? This is a question we are asked every day by our customers. Start by asking yourself a few questions: What is the actual data upload and download speed that your Internet Service Provider (ISP) delivers? What other services and applications on your network consume a portion of that available bandwidth? Are there Quality of Service (QoS) settings that you can tweak to optimize your network for VoIP? Minimum and Recommended Bandwidth for VOIP Service The bandwidth that our VOIP phone service requires depends on the number of concurrent calls you want to make. The table below shows the minimum bandwidth required to make... Read More →

In the book Remote, Jason Fried and David Heinemeier Hansson, founders of 37signals, present a compelling argument for allowing employees to work from home.  At the core of the discussion is giving your employees the flexibility to work wherever they feel is best. That could be home or a cabin in the mountains, or possibly at one coffee shop in the morning and another in the evening. Does it really matter where they work as long as they are completing their work with flying colors and effectively communicating with the team? If you are currently considering allowing your employees to work remotely, here are five reasons Phone.com just makes sense for you and your business. 1. Flexible Call Routing - You can route calls to a device, our Communicator soft phone, or your cell phone or landline number.  You can literally route your callers anywhere you might be working and change it on the fly through... Read More →

For any non-profit organization running an office in Washington, DC, operation costs can be a killer. Rent, keeping the lights on, marketing—and oh yeah, phone service. You need a really good business phone service if you're an international, grassroots organization like Students for Sensible Drug Policy (SSDP). SSDP is a student-led network that advocates for drug-policy reform and safer program implementation. The organization works to effect change, for example, on financial-aid eligibility for drug offenders who want to study, medical marijuana legislation, and Good Samaritan policies, among other issues. They have 3,000 active US members and over 200 student chapters. "We went from having one line shared by all [three] staffers, no individual mailboxes, and no ability to forward messages or transfer calls to cell phones to having a fully-functional business phone system," says Executive Director Betty Aldworth. Since late last year, Aldworth says the Washington office has grown from... Read More →

A recent report from Infonetics Research shows that sales of unified communications, including cloud-based phone services like those offered by Phone.com, jumped 27 percent from the first quarter of 2013 to that of 2014. At the same time, worldwide sales of PBX systems and components fell by eight percent! The message is very clear—hardware, premises-based systems are on the decline and cloud-based systems are on the rise. Even though companies like Phone.com have been touting the benefits of cloud-based solutions for many years, what seems to be happening is that the unified communications industry has passed the point of critical mass, and is no longer being questioned on its applicability or viability for companies of all sizes. Cloud solutions simply make too much sense when it comes to capital outlay, flexibility to add and delete accounts, diminished management requirements, and the inevitable obsolescence of hardware systems. Companies like Microsoft, Avaya, Cisco, NEC and Mitel will continue to... Read More →

At Phone.com, we love our Channel Partner Program (CPP). It allows businesses that would benefit from bundling Phone.com with their own services to offer their clients superior VoIP phone service! While Phone.com provides software tools, training and support for CPP Agents, the agents work one-on-one with their own clients to provide great customer support. Matthew Demaree, CEO of HTDNET, a Virginia-based computer consulting and web-hosting company, signed on with the CPP Agent program in 2011 after using our phone service for a couple of years. "We became authorized Phone.com agents, allowing us to take our knowledge and experience of Phone.com's products and services directly to our customers—getting them the direct support they need and still getting awesome backup support from Phone.com when we have a special issue or request." Demaree is a big Phone.com fan. "We have NEVER had a customer-service failure. Phone.com always goes above and beyond to ensure... Read More →

DomainSkate.com has been a satisfied customer of Phone.com for a few years now, making it that much better to connect with them at NY Tech Day two weeks ago. In fact, our booth was right across from Phone.com's, giving us the opportunity to chat with their team and get outfitted with some Phone.com swag! We also had a chance to talk about the product we recently launched—our online brand protection for small- to medium-sized businesses. DomainSkate helps companies manage their brands and domains online, keeping cyber squatters and other domain abusers away. For demo purposes, we entered “Phone.com” into our software dashboard, and predictably, there were many results for domain names that included the term “phone.” Most notable were instances where people were obviously trying to target Phone.com by registering domains like www.phonecom.com and www.phone-com.com. Also, there were those who'd registered the term “phone” in the new domain TLDs (Top Level Domains),... Read More →

GreenFire Energy is a small but growing renewable energy firm located in Salt Lake City, Los Angeles and the San Francisco bay area. Founded in 2010, GreenFire has worked to develop breakthrough CO2-based geothermal energy systems that produce clean, sustainable energy. They recently made the switch to Phone.com and co-founder Randy Balik has already seen a positive impact on his small business. "Phone.com has simplified the way our small business manages its entire phone system," he says, adding, "Your service has given us a much more professional business presence than we had before." Features like customizable menus and professional greetings easily set small businesses apart from their competitors, and are included in Phone.com's basic plan. Balik says that GreenFire is saving about $70 per month over their previous VoIP system, and is getting a much broader service. And while Randy Balik uses our control panel to tweak settings, he's happy to... Read More →

In addition to virtual number services, Phone.com also offers several IP phones and ATA adapters that allow you to place and receive VoIP calls with an internet connection. There are several benefits to ordering a device directly from us, including: 30-day warranty on all devices. Pre-configured devices for instant setup and use. 24/7 support from Phone.com on all devices. There are two device categories to choose from: ATA Adapters (Grandstream HT702/Cisco SPA122) – These are used to hook up a regular analog phone to your VoIP service. IP Phones  (all other listed models) – These phones hook up directly to an internet connection and do not require an adapter. How to Order Your Device Ordering a device is easy. Once you are logged into your account, follow these steps: Hover over Configure at the top of your page, and select Add a User/Extension. Select IP Phone or Adapter as the... Read More →

Phone.com makes it easy and affordable to support a business in several countries! Need virtual numbers in different regions and the ability to call internationally? For Ofelos Media, a Phone.com client based in Cyprus, our phone service delivers all that and more! Ofelos Media offers business and marketing services that help small companies expand and establish an online presence. Services include scanning and electronic archiving of documents, strategies for mobile and online marketing, and guidance on social media. Phone.com gives Ofelos Media the telephony resources to maintain their relationships with global clients, and enables them to operate economically. While their main office is located in Cyprus, Ofelos Media has another office almost 2,000 miles away in Denmark, with each location using numbers local to those countries. "The features we love most about the [Phone.com] system is its ability to handle global numbers, which gives us a local presence in each country,"... Read More →

I really hope you're not working during your Spring Break and, rather, sitting on the beach enjoying the sunshine. But if you're not able to push the work aside, here are some ways Phone.com can keep you connected while you're away. 1. Vacation Autoresponder Tell your customers that you're on vacation without even having to pick up the phone. Change your Menu or Voicemail greeting to announce the schedule adjustments to anyone who calls. 2. Voicemail Notifications to Email and SMS Again, no reason to answer the phone! Kick up those feet and let the calls roll to voicemail. You'll receive an email and/or SMS notification that you have a message waiting for you. 3. Fax to Email No need to hang out near the office fax machine for your paperwork to arrive. Get your toes in the water and wait for the faxes to come to YOU. We'll send... Read More →

At Phone.com we take pride in helping small businesses grow. This week's customer testimonial may leave you craving sweets, so consider yourself warned. That said, do you Wanna Cupcake? Jim and Karie Romano, the owners of Wanna Cupcake?, have been with Phone.com since 2012 and our services have helped their Washington-based business grow sweeter through the years. They have a passion for creating awesome cakes, cupcakes and sweet treats, all made from scratch with the finest ingredients. A number of Phone.com features help Wanna Cupcake? provide quality service to make each visit to their store and every special event memorable.  "We are able to have a phone menu, multiple extensions, voicemail and much more that would not be possible to afford with a traditional phone service provider," they emphasize. At Wanna Cupcake? flavors change every day!  To keep their customers informed, they simply pre-record a greeting with the flavors of... Read More →

When one decides to move, it can be a great time to make other changes as well. Whether one intends to relocate within the same neighborhood or hundreds of miles away, VoIP services can represent simplicity, saved expense, and improved efficiency once resettled. If moving locally, many VoIP providers offer the option of keeping the current phone number. However, even if this is not a possibility, one could consider this the time to start using a vanity toll-free number. This gives your customers the advantage of free calling and also the benefit of an easy phone number to recall for later use. Have it Now, as Easy as 1-2-3 Especially with hosted VoIP services, set up and installation are extremely simple and even provide the user the ability to receive calls immediately upon signing up. Installation is so simple that no specialist is needed. That means no special accommodations for... Read More →

If you want to know exactly where all your calls – better known as potential business leads – are coming from, your business phone needs to have an effective call log in place. Using VoIP technology, call logs allow you to view all: • Incoming calls • Outgoing calls • Fax calls • Missed calls These calls are all conveniently listed at the date and time they occur, so you can easily see who is calling your business and when – what better way to track where your business is coming from? As an added benefit, you can view missed calls, so even if a potential customer did not leave a voicemail, you can call them back and turn their missed call into a business opportunity. Do you want to identify your peak calling hours so you better know how to staff your business phone? Start tracking your call logs,... Read More →

• Are you tired of missing important business calls because you are not at your desk to answer the phone? • Do you want to make sure your business projects a professional image to every caller? If you answered yes to these questions, you will benefit from a business phone system with professional call routing. Call routing is a helpful feature that offers you complete control over incoming business calls. By utilizing VoIP technology, this handy business phone feature allows you to route all incoming calls to various destinations based on the time of day and identity of the caller. Imagine that – if you have an important client calling in but can’t afford to sit at your desk all day, you can program that call to be automatically forwarded to your cell phone. Or, if mom won’t stop calling and interrupting you during peak business hours, you can have... Read More →