Phone.com University

Phone.com University – How To Set Up Our iPhone App

by Derrick Arteus

Our Phone.com Mobile Office App is a great tool that lets you access and manage one of the Phone.com extensions on your account from your iPhone. The app has many great features, including the ability to:

  • View SMS, voicemail and faxes in your Phone.com Inbox
  • Place outbound calls using your Phone.com number as the caller ID
  • Access your extension-specific call logs and address book
  • Send faxes from your iPhone
  • Set up a conference call
  • Change your voicemail greeting

If you haven’t already done so, download the app for your iPhone or search for phonecom mobile office on Apple’s App Store.

How to Set Up the Mobile App

After launching the application on your phone, it will ask if you already have an account with us. Tap Yes to continue.

The next screen will ask for your cell phone number. You will want to enter a valid cell phone number on this screen, as the app will later call that number and have you enter a validation code to authorize use of the app on your phone. Tap ok after entering your number to continue.

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The next screen asks for your Phone.com number, extension number and voicemail password. If you do not know this information, here is a quick run-down on how to find it in your Phone.com account on a computer:

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  • After logging into your Phone.com account, go to Configure and select Manage Numbers. Choose any of the Phone.com numbers listed on the Manage Numbers page.
  • To find your extension number, go to Configure and select Manage Users & Extensions. Decide which extension to use from this page.
  • To find your voicemail password, select the Edit box next to the extension you have chosen in the step above. On the Extension Settings page, scroll down to the Voicemail section and make note of the set of numbers in the Password field.

After entering the above information and tapping ok, the app will provide you with a validation code to enter when the app calls you. Make note of this number and then enter it after answering the call from Phone.com.

Once the app is fully validated, you will be on the home screen, where you can access all available features.

Tip: Tapping the More… option takes you to newly developed features that let you manage voicemail greetings and send a fax directly from your phone!

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That’s all there is to setting up our app! See you next Monday for more Phone.com knowledge.

iOS_app

More New Features On The Phone.com iPhone App

by Jeremy Watkin

Since the overhaul of our iPhone app we’ve received an overwhelming amount of feedback from our customers. Many say that the app is adding value to their phone service, as it makes their business phones even more accessible.

Some of the best feedback we’ve received has been in the form of feature suggestions and bug reports that help us continue improving the functionality of the app. Guess what? We are listening and we cannot thank you enough for sharing your feedback with us!

Users with iPhone 4 and above may have noticed our recent update to the app — updates aren’t available on the iPhone 3GS; however, the old version of the app is still available for those devices.

Here are some of the fantastic new features!

  • Send Faxes:  Send faxes using the app by attaching images, Microsoft Word documents and PDF files saved on your mobile device.
  • Record Greetings:  No more logging into our control panel to edit your voicemail greetings.  You can record your own greeting or create a text-to-speech greeting on the fly, then set it as your voicemail greeting.
  • Manage Greetings: Edit, review and delete existing greetings for your extension.
  • Enable and Disable Voicemail:  Enable or disable voicemail for your extension.

We also improved components under the hood. These enhancements include an improved login process, menu updates and faster loading of your contact lists—especially for those of you with enormous contact lists.

Don’t you feel like you just unwrapped a gift?  We’re excited to continue improving our mobile app.  Please keep the suggestions coming and we’ll have more for you to unwrap in the future!

Phone.com University

Phone.com University – Saving Your Settings With Presets

by Derrick Arteus

Presets allow you to save a copy of your call handling rules, which can then be applied at a later date. These are great if you need to temporarily change how your calls are forwarded but don’t want to lose your original settings.

Adding a preset

To add a preset, go to Configure at the top of your account and select Add a Preset. This will present you with the call handling rules page that you are accustomed to seeing. Set whatever call handling rules you want saved as the preset, add a unique name (1), and then select Save Rule Settings (2).

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Activating your preset

After saving your preset, you will want to activate it on your call handling rules page. This will differ slightly based on whether you have a menu or direct forwarding. In this particular example, we are accessing the call handling rules directly from a number. To activate your preset, select the Use call handling preset option, choose your saved preset (1) and select Save Rule Settings (2).

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Your preset is now activated and the call handling rules in the preset will be applied to all phone calls.

Saving existing call handling rules as a preset

If you already have call handling rules set up, and don’t want to have to re-add them as a new preset, you can use the Save as preset option within the call handling rules screen (1). Selecting this will prompt you to enter a preset name. After adding a preset name, select Save Rule Settings and your current call handling rules will be saved as a preset that you can use in the future.

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That covers everything you need to know about presets. See you next Monday for some more Phone.com knowledge!

Phone Solutions With A Point And A Click

by Adele Fredeluces

namebadgesWith some phone systems, many changes and additions require some additional assistance from tech support and may even cost an additional fee. However, with Phone.com, there’s no need to worry about hidden charges or having to wait a long period of time for certain changes to go into effect.

Daniel Collela of Name Badges Inc. uses our service for that exact reason. Name Badges Inc. is your one-stop service for nametags, ID cards, nameplates and awards. You can customize your services with no additional setup fees and, like Phone.com, Name Badges Inc. is dedicated to providing awesome customer service.

Name Badges, Inc. has been with us since 2010.  The previously used a PBX phone system that cost more than $30,000!  In addition to that, tech support was costly. Collela remarks, “We constantly had issues. Any time we needed to make a menu change, we had to call a tech out and get hit with $125/hr bill.” With Phone.com, you just login to your control panel, make the change, save the settings and reboot (as needed).

Some features that Name Badges Inc. enjoys using include voicemail notifications through email and menus that are simple to update.  ”[Phone.com] took something that would take years of training to master and made it a point and click solution that ANY non-tech savvy customer could use,” David emphasizes.

As far as our customer service, Daniel had a few kind words to say: “Phone.com customer service is on the ball! You email or call them and get a response instantly. We have not had an issue that we were not able to fix or get guidance for.”

We strive to make the system as easy and smooth for customers to use. Now if you’re in need of a name badge, Name Badges Inc. can help you personalize just as easily as you can personalize your phone system at Phone.com.

Phone.com at SXSW 2014 – Take 2!

by Aaron Rosenthal

It seems like just yesterday that I was writing about Phone.com’s first year down at SXSW 2013.  That’s South By Southwest for you newbs.  Now, one week after SXSW 2014, I’m mostly recovered and thrilled to say that Phone.com made a big splash this year.

We came; we exhibited; we conquered!

For two years, now, Phone.com has exhibited during SXSW alongside sister portfolio companies including Bottlenose, distil networks, Gobbler, Livefyre, Parse.ly, Tackk, Whisk, and others. Besides being awesome companies, what do we all have in common? We all share a common investor – ff Venture Capital.

For 3 straight days and nights the ffMASSIVE pavilion delivered a not-to-be-missed SXSW destination in the heart of downtown Austin. The event featured boxing robots, free BBQ, free beer, a long list of panels and talks, music that went into the wee hours of the morning, and one very popular Phone.com game – Phone Targets!

As with any exhibit, the goal, of course, is to stand out. So this year Phone.com brought down a little game to help alleviate the stress of all things SXSW… by… destroying… outdated… desk phones… with baseballs! This is the best use of old desk phones I could come up with…

We wanted everyone to know that unlike so many other phone companies and phone system manufacturers, Phone.com lets our customers use almost anything as a phone. iPhone, Android, iPad, tablet, laptop, desktop, MAC, PC, IP desk phone, archaic analog telephone… no problem! They can all work! The idea of “what is a telephone” has been flipped on its head, and now businesses have a plethora of devices they probably already own that can be used as office phones.

Not to be forgotten were some impressive talks that surely rivaled the official SXSW schedule. Our very own CEO Ari Rabban participated in a panel titled “Outside the (V) Alley” which was moderated by Nicole Glaros, Managing Director at Techstars.  Amazon CTO Werner Vogels moderated a very interesting panel on privacy and security. These were some of the activities by day…. and then there were the nights!

Popular party!ffMASSIVE Party

With back-to-back-to-back musical performances Friday, Saturday, and Sunday evenings there was no rest for the wicked! Phone.com with ffVC and other portfolio companies hosted three nights of non-stop music for SXSW crowds in the thousands. With lines a block long, our parties were some of the best during SXSW Interactive. This could also be why it took me a week to recover!

So with SXSW 2014 over, Phone.com has some cool new toys and swag for our upcoming events this year. Keep an eye on our events calendar to learn where you’ll find Phone.com next.