Phone.com University

Phone.com University – How To Enable Call Recording

by Derrick Arteus

If you run a call center, or need to maintain records of your phone calls for legal purposes, then you will want to enable call recording on your Phone.com account. As part of our premium features, we provide call recording at the following rates:

  • 300 minutes – $4.95/month
  • 1,000 minutes – $14.95/month

In addition, we also offer a free inbound call recording option that must be manually activated on each call. Let’s walk you through how to set up both the free and premium versions

Using free call recording

This method is only applicable to incoming calls to your Phone.com number. After the call has started, press *7 on your phone to begin recording the call. When the call is finished, a recording will be available within the call logs on your Phone.com account.

To check your call logs, go to Call Info at the top of your account control panel, and select View/Search Call Logs. The recording will be listed to play next to the log of the completed call.

Using premium call recording

Our premium call recording is much more flexible, allowing recording for both incoming, outgoing, and number specific recording. To activate this feature, go to Configure at the top of your account, and select Call Recording on the bottom right.

On the settings as shown below, you can enable recording and decide which call recording mode to use. I will choose custom in this example as I only want one of my Phone.com numbers to be recorded.

rec

If you decide to choose either Incoming, Outgoing, or All under the Call Recording Mode then there is nothing else for you to do. Save your settings, and your calls will now be recorded and viewable in your call logs. Since I have chosen the Custom option, I must enable which numbers are to be recorded.

To do this, go to Configure and select Manage Numbers. On your Manage Numbers page you will notice there is a new column next to each number labeled Recording. To enable recording for a number, click the check box next to the number (1). Call recording is now enabled for that specific Phone.com number.

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Checking your call recordings

When you are ready to review your call recordings, go to Call Info at the top of your account, and select View/Search Call Logs. Within each call entry on your call logs that has been recorded, you will notice a preview box with a play button (1). Pressing the play button will allow you to listen to your call recording. You can also press the download as .mp3 link to save the recording to your computer.

rec3

You are now all set up with call recording. All recordings will be removed from your account after a 13 month period. If you need to save them after that time, we would recommend saving them to your computer using the download as .mp3 link in your call logs page.

See you next Monday for some more Phone.com knowledge!

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3 Great Reasons to Transfer Your Number to Phone.com

by Derrick Arteus

Tired of paying multiple phone providers for the same service? Maybe it’s time to get rid of that land line and move to the cloud. With Phone.com, transferring your number has never been easier, and here are 3 great reasons to get started:

  • It’s free! We charge zero fees on our end to begin the number transfer process. Other providers aren’t as generous, so check with yours for applicable fees.
  • Cloud-based service. Stay connected wherever you might be. Stop being tied to one device and take your number anywhere—to your cell phone while on the road, or your desk phone while in the office.
  • The more numbers you transfer, the more you save. If your business is nationally or globally connected, then you probably have multiple numbers in various area codes. You’ll get a discounted price on transfers after you transfer your tenth number to us.

How Can I Get Started?

Transferring your number should be easy and we want to help you get started. Join us for our upcoming free webinar to learn everything you need to know about transferring your number to Phone.com. 

What

  • Learn exactly what you need to do to begin the number transfer process.
  • How to keep tabs on your number transfer to make sure everything transfers smoothly.
  • Learn how to set up call forwarding on your number before it transfers to us. Minimize your downtime by preparing early.

When

Thursday, June 26 10:30 AM – 11:00 AM PST. 

Who

Jenny Dempsey, our Customer Success Manager at Phone.com has been a Porting Specialist for 6 years and considers herself a subject matter expert. You’ll learn exactly what you need for a successful number transfer. 

How

Register Now

Phone.com University

Phone.com University – Implementing an “Exit” Option from a Voicemail

by Alon Cohen

In a recent webinar, one of our agents asked how to create an “exit” from leaving a voicemail message. This would be useful when callers don’t want to leave a message but rather want to reach someone else in your organization.

Normally, when a caller reaches voicemail they have just one option—to leave a message and/or hang up. If the caller wants to try another extension, the voicemail system typically does not offer an exit.

With Phone.com’s simple but powerful call handling rules, it is possible to create an exit path from voicemail so that your callers don’t have to hang up and call back.

Accomplishing this requires three simple steps:

  1. Creating a greeting with the re-direct options stated.
  2. Creating a menu and configuring the re-direct selections.
  3. Forwarding to your menu in your call handling rules.

Creating Your Greeting

  1. Mouse over Configure and select Add a Greeting.
  2. Enter a name for your greeting in the Nickname: field.
  3. Select a method to record your greeting and record the message.
  4. Select Save Greeting.

Example: You have reached Alon Cohen’s voicemail. To leave a message, press 1. To go back to the main menu, press 2. If you want another extension, please dial it now.

greeting

 Creating Your Menu

  1. Mouse over Configure and select Add a Menu.
  2. Select the greeting you made in the steps above for the Outgoing Message.
  3. Select Continue.

Configuring Your Menu Options

You are now on the Edit Menu screen where you will configure two options:

  • Option 1 will direct callers to the voicemail you specified in your greeting.
  • Option 2 will allow callers to get back to your main menu.

Option 1

  1. Select Edit for Option 1.
  2. Change Select Operation to Leave Voicemail.
  3. Choose the extension you want voicemails left in.
  4. Select Save Rule Settings.

Option 2

  1. Select Edit for Option 2.
  2. Change Select Operation to Goto Menu.
  3. Choose your main menu in the drop-down box.
  4. Select Save Rule Settings.

menu

Forwarding to Your Menu

Navigating to your call handling rules will differ depending on your unique setup. We will assume that you are already at this section in your account.

  1. Select Add Next Action at the bottom of your call handling rules.
  2. Change Select Operation to GotoMenu.
  3. Select the menu you made in the steps above.
  4. Select Save Rule Settings.

chr

In the example above, if the extension does not pick up within 20 seconds, the rule will engage action B, which will direct the caller to the Exit menu.

Exit achieved! That’s it for today, see you next Monday for some more Phone.com knowledge.

Cloud-based Unified Phone Systems On the Rise

by Joel Maloff

going_uprecent report from Infonetics Research shows that sales of unified communications, including cloud-based phone services like those offered by Phone.com, jumped 27 percent from the first quarter of 2013 to that of 2014. At the same time, worldwide sales of PBX systems and components fell by eight percent!

The message is very clear—hardware, premises-based systems are on the decline and cloud-based systems are on the rise.

Even though companies like Phone.com have been touting the benefits of cloud-based solutions for many years, what seems to be happening is that the unified communications industry has passed the point of critical mass, and is no longer being questioned on its applicability or viability for companies of all sizes. Cloud solutions simply make too much sense when it comes to capital outlay, flexibility to add and delete accounts, diminished management requirements, and the inevitable obsolescence of hardware systems.

Companies like Microsoft, Avaya, Cisco, NEC and Mitel will continue to offer physical phone systems, but their hardware is no longer on a growth path. They have now been overtaken by cloud-based communications. Larger organizations may retain premises-based systems for some time to come, but even these companies will add hosted solutions as a more economical alternative for smaller facilities.

Finally, I believe that as cloud communications become mainstream, we will see an escalation in the erosion of the communications systems of the past, and even greater growth rates for services like those offered by Phone.com.

Phone.com University

Phone.com University – Refer a Friend for a $50 Credit!

by Derrick Arteus

Are you enjoying your Phone.com service so much that you’d like to tell your friends about it? If so, you can earn a $50 credit on your account with each friend that signs up for a paid account.

Please note: Your friend must pay for an account first before your referral credit is applied. Free trial registrations do not apply.

How to Refer a Friend

To have your credit applied properly, you will need to refer your friend from within your Phone.com account.

  1. Mouse over My Account and select Tell a Friend.
  2. Enter your name in the Your Name: field.
  3. Enter your friend’s name and email address in the Friend’s Name and Email Address field.
  4. Click Send Mail.

 

friend

You can send the referral email to 10 friends at a time. In the email message, your friend can click the link to www.phone.com and sign up for a trial account. Once they pay for their account, you will receive your $50 referral credit.

That’s it for today. See you next Monday for some more Phone.com knowledge!