Celebrating an Old-fashioned Fourth of July

by Phone.com

We’d like to wish all of our US-based customers a very happy Fourth of July! We hope you’re enjoying the day outdoors with family and friends.

Phone.com’s west coast office is situated in Poway, California, a small, friendly city of around 50,000 people. Powegians pride themselves on preserving their local history, and nowhere is that more vividly evident than at our annual Old-fashioned Fourth of July celebration.

Poway-Midland Railroad ticket office. By Sue Walsh

The July 4th celebration is held at Old Poway Park, home to the Poway-Midland Railroad, a full-size, narrow-gauge railway with a restored steam train that carries passengers around the perimeter of the park in antique railway cars.

Volunteers throughout the park are dressed on July 4th in period costume—from the refined ladies spinning cotton candy to the rugged outlaws holding up the train, smoking guns and all. With live music and square dancing, old-fashioned field games for the kids, and summer treats like watermelon, hot dogs and corn on the cob, there is always something to do.

Old-fashioned Fourth of July Gallery

Do you have an Independence Day celebration in your neighborhood? Wherever you’re spending your Fourth of July, Phone.com hopes its a great day!

Find the Best Vanity Phone Number for Your Business

by Sue Walsh

With so many companies building an online presence, it’s easy to forget that we still rely on the humble telephone to do business and create success.

Small companies use their phone lines to answer customer questions, take orders and deal with vendors, which is why a memorable vanity number is such a valuable asset.

What is a Vanity Number?

A vanity number is a local or toll-free phone number made up of a string of numbers or letters that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS.

Software Advice, a Texas-based service that helps businesses select the right software for their needs, recently published a great decision tree (shown below) that will help you choose the best vanity number for your business.

At first glance, the chart looks a bit intimidating, but the process is simple: Find the best word or phrase to represent your business > see if it’s available > take it!

Vanity Number Decision Tree. Source: Software Advice.

Phone.com Vanity Numbers

Phone.com offers a free vanity toll-free number with all plans. When choosing yours, we encourage you to work through Software Advice’s flowchart to find the very best number for you — it should only take a few minutes.

Also remember that your vanity number should be easy to recall, look professional and lend credibility to your business. 1-800-FLOWERS, for example might be better than 1-437-FLOWERZ.

Building and maintaining name recognition with a vanity toll-free number is one of the easiest ways to win business!

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3 Proven Phone.com Tasks You Can Delegate to Your Employees

by Derrick Arteus

One of the greatest tricks up your sleeves as a small business owner or manager is the power of delegation. If you find yourself stuck managing the day to day account management of your Phone.com account, then it might be time to delegate some of these tasks to your employees or fellow business partners.

The good news is that there is a solution. With Phone.com, every account includes an unlimited amount of extensions. These extensions provide a secondary login access that allows extension users to manage a wide array of account related activities.

While I could write an entire page about all the features available, here are the top 3 proven tasks an employee can do within an extension that you no longer have to:

  • Voicemail Setup – Employees can add their own greeting, change their voicemail password, and enable voicemail notifications right from their extension.
  • Faxing – Say goodbye to fax machines, every extension provides the ability to send a digital fax in seconds.
  • Call Forwarding – Set it once, and forget about it. Employees can directly manage their forwarding from their extension, whether they are on the road or at the office, they’ll always be connected.

How Can I Get Started?

Setting up extension logins on your account for employees is quick and easy. Join us for our upcoming free webinar to learn everything you need to know about the process.

What

  • Learn how to set up an extension for an employee and get them logged in.
  • Show your employee how to send SMS, faxes, check their voicemail, and more so you never have to!
  • Configure other settings such as address book contacts, conference calls, and call forwarding.

When

Thursday, July 3 10:30 AM – 11:00 AM PST.

How

Register Now

Phone.com University

Phone.com University – How To Enable Call Recording

by Derrick Arteus

If you run a call center, or need to maintain records of your phone calls for legal purposes, then you will want to enable call recording on your Phone.com account. As part of our premium features, we provide call recording at the following rates:

  • 300 minutes – $4.95/month
  • 1,000 minutes – $14.95/month

In addition, we also offer a free inbound call recording option that must be manually activated on each call. Let’s walk you through how to set up both the free and premium versions

Using free call recording

This method is only applicable to incoming calls to your Phone.com number. After the call has started, press *7 on your phone to begin recording the call. When the call is finished, a recording will be available within the call logs on your Phone.com account.

To check your call logs, go to Call Info at the top of your account control panel, and select View/Search Call Logs. The recording will be listed to play next to the log of the completed call.

Using premium call recording

Our premium call recording is much more flexible, allowing recording for both incoming, outgoing, and number specific recording. To activate this feature, go to Configure at the top of your account, and select Call Recording on the bottom right.

On the settings as shown below, you can enable recording and decide which call recording mode to use. I will choose custom in this example as I only want one of my Phone.com numbers to be recorded.

rec

If you decide to choose either Incoming, Outgoing, or All under the Call Recording Mode then there is nothing else for you to do. Save your settings, and your calls will now be recorded and viewable in your call logs. Since I have chosen the Custom option, I must enable which numbers are to be recorded.

To do this, go to Configure and select Manage Numbers. On your Manage Numbers page you will notice there is a new column next to each number labeled Recording. To enable recording for a number, click the check box next to the number (1). Call recording is now enabled for that specific Phone.com number.

rec2

Checking your call recordings

When you are ready to review your call recordings, go to Call Info at the top of your account, and select View/Search Call Logs. Within each call entry on your call logs that has been recorded, you will notice a preview box with a play button (1). Pressing the play button will allow you to listen to your call recording. You can also press the download as .mp3 link to save the recording to your computer.

rec3

You are now all set up with call recording. All recordings will be removed from your account after a 13 month period. If you need to save them after that time, we would recommend saving them to your computer using the download as .mp3 link in your call logs page.

See you next Monday for some more Phone.com knowledge!

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3 Great Reasons to Transfer Your Number to Phone.com

by Derrick Arteus

Tired of paying multiple phone providers for the same service? Maybe it’s time to get rid of that land line and move to the cloud. With Phone.com, transferring your number has never been easier, and here are 3 great reasons to get started:

  • It’s free! We charge zero fees on our end to begin the number transfer process. Other providers aren’t as generous, so check with yours for applicable fees.
  • Cloud-based service. Stay connected wherever you might be. Stop being tied to one device and take your number anywhere—to your cell phone while on the road, or your desk phone while in the office.
  • The more numbers you transfer, the more you save. If your business is nationally or globally connected, then you probably have multiple numbers in various area codes. You’ll get a discounted price on transfers after you transfer your tenth number to us.

How Can I Get Started?

Transferring your number should be easy and we want to help you get started. Join us for our upcoming free webinar to learn everything you need to know about transferring your number to Phone.com. 

What

  • Learn exactly what you need to do to begin the number transfer process.
  • How to keep tabs on your number transfer to make sure everything transfers smoothly.
  • Learn how to set up call forwarding on your number before it transfers to us. Minimize your downtime by preparing early.

When

Thursday, June 26 10:30 AM – 11:00 AM PST. 

Who

Jenny Dempsey, our Customer Success Manager at Phone.com has been a Porting Specialist for 6 years and considers herself a subject matter expert. You’ll learn exactly what you need for a successful number transfer. 

How

Register Now