Category Archives: Media & Press

Cutting the Cord: Are Landlines Dead to Small Business?

by Phone.com

image001Many consumers are dropping their landlines for cell phones and Internet-based phone lines to save some cash. For businesses, however, the decision isn’t quite as easy. Whether you’re a startup weighing your options for business phone systems, or an established business considering dumping your landline, money isn’t always everything.

Click here to read the rest of the article.

Investing in Better Social Media Technology–It’s Not a Matter Of If, But When

by Phone.com

icmi_logoA conversation recently took place in our organization between the CEO and the Director Of Customer Service (Me).  Let me know if this sounds familiar.

Me: I think it’s about time for customer service to own the customer engagement and service element of our company’s social media activity.

CEO: Ok, but you had better make sure someone is constantly monitoring and responding to customers.  I don’t want to see any service failures go viral.

Me: Yeah, sure, no problem.

Click here to read the full article by Jeremy Watkin posted on ICMI.

2014 Best VoIP Service Reviews and Comparisons

by Phone.com

Top10Reviews_CacheflyPhone.com is an excellent choice for VoIP service, offering competitive monthly pricing, no setup fee and a substantial feature set with great features for international calling. Its feature set, along with the thorough customer support that includes help in Spanish, makes it a provider worth considering.

Click here to read the full review where TopTenReviews.com ranked Phone.com in the top five VoIP services.

The Power Of Your Word In Customer Service

by Phone.com

ct_logo_twitterA long time customer of mine, more so a friend at this point, recommended that I read The Four Agreements by Don Miguel Ruiz. With a ravenous thirst for personal development and improvement, I purchased it immediately.

As I’m sitting on the crowded subway train in the hustling bustling city, I feel instantly connected to this book as it begins to challenge my core beliefs.

Click here to read the full article by Jenny Dempsey on Customer Think.